Symptom

Explanation

 

The phone shows an

Your phone may reject your attempt to set up Call Forward All directly on

error message when

the phone if the target number that you enter would create a Call Forward

you attempt to set up

All loop or would exceed the maximum number of links permitted in a Call

Call Forward All

Forward All chain (also known as a maximum hop count). Ask your system

 

administrator for details.

 

 

The phone screen

If you save a very light or very dark phone screen contrast accidentally, you

display appears too

may not be able to see the phone screen display. Use the following

light or too dark to read

procedure to adjust the contrast.

 

For Cisco Unified IP Phones 7961G, 7961G-GE, 7941G, and 7941G-GE:

 

1.

Choose

.

 

2.

Press 1, 3 on the keypad.

 

3.

Press

until you can see the phone screen display.

 

4.

Press Save.

 

For Cisco Unified IP Phones 7962G and 7942G:

 

1.

Choose

.

 

2.

Press 1, 4 on the keypad.

 

3.

Press

until you can see the phone screen display.

 

4.

Press Save.

 

 

 

The phone screen

The phone screen appears blank and the Display button flashes. The phone

appears blank and the

is powered down (sleeping) to save energy. The phone will power up

Display button is lit

(wake) when the system sends the wake up message. You cannot wake the

 

phone before its scheduled power up time. To wake up the phone plug in

 

the power adapter. Unplug-plug would not wake up the phone while

 

sleeping.

 

 

 

Your phone displays

Your phone firmware has identified an internal error. To wake up the

“Security Error”

phone plug in the power adapter. Unplug-plug would not wake up the

 

phone while sleeping. If the message persists, contact your system

 

administrator.

 

Viewing Phone Administration Data

Your system administrator may ask you to access administration data on your phone for troubleshooting purposes.

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Cisco Systems 7942G manual Viewing Phone Administration Data