AT&T FAX AttendantTM Release
Security
Federal Communications Commission FCC Statement
Trademarks
Ordering Information
Contents
System Operations
Troubleshooting
Report Generation
User Interface
FAX Attendant Menu Tree
Index
Iii
Figures
Fax Response Administration
Page
Purpose and Scope
About This Guide
Assistance
Intended Audience
Conventions Used in this Guide
How to Use This Guide
Typical Function Key Labels
Xii
Xiii
Related Documents
Overview
Introduction
FAX Attendant Features
FAX Attendant Services
Economy Delivery
Intelligent Auto-Retry
Delivery Reports
Distribution Lists
Fax Machine Call Coverage
Call Accounting Integration
Personal Fax Extensions
Group Fax Numbers
Autoprinting
Message Waiting Lamp MWL Notification
Outcalling
Integrated Administration
New Features for Release
Plain Paper Printing
Co-residency with the Audix Voice Poer System
Administrable Fax Mailbox Size
Improved Component/Port Level Diagnostics
Consolidated Delivery Reports
Outbound Channel Limitations
Subscriber Name Administration
Switch-Integrated Mode
Telephone System Interface
Message Overflow to General Mailbox
Co-Resident Configuration
Planning for FAX Attendant on Merlin Legend System
Review of System Planning
Calling Groups
Call Coverage Paths
Planning the FAX Attendant System
Assigning Services to Voice Channels
Switch Interface Parameters
Assigning Lines/Pools to Voice Channels
System Parameters
Fax Account Code Parameter Administration
Fax Account Code List Administration
Subscriber Administration
Extension Directory
Subscriber Administration Planning
Personal Fax Number Subscribers without Fax Machines Class
Types of Fax Subscribers
Fax Machine Call Coverage Subscribers Class
Group Fax Number Administrator
Outcalling Administration
Service Administrator Registration
Planning Your Fax Response Service
Customizing Voice Prompts
Entering FAX Attendant Data
Implementing FAX Attendant
Logging In to IS-III
Information Conventions
Status Screen
Integrated Solution III Main Menu
Integrated Solution
Audix Voice Power/FAX Attendant
Audix Voice Power/FAX Attendant Menu
Fax System Parameters Administration
General Fax System Parameter Administration
Updating General Fax System Parameters
General Fax Parameters Administration
Voice System Parameter Administration
Voice System Parameter Administration
Updating System Parameters
Account Code Parameter Administration
Account Code Parameter Administration form appears
Updating Account Code Parameters
Account Code Parameter Administration
Account Code List Administration
Account Code List Administration form appears
10. Account Code List Administration Form
Account Code List Administration
Adding a New Subscriber
Updating Account Codes
11. Extension Directory Screen
Extension Directory
12. Audix Voice Power User Screen
Audix Voice Power User
13. Subscriber Administration Screen, Page 1
Subscriber Administration
14. Subscriber Administration Screen, Page 2
Adding a Special Purpose Extension
15. Extension Directory Screen
16. Special Purpose Extension Screen
Special Purpose Extension Screen
17. Audix Voice Power User Screen
18. Subscriber Administration Screen, Page 1
Changing a Subscriber Profile
19. Subscriber Administration Screen, Page 2
20. Extension Directory Screen
21. Audix Voice Power User Screen
22. Subscriber Administration Screen, Page 1
Renumbering an Extension for a Subscriber
23. Subscriber Administration Screen, Page 2
Removing a Subscriber from Audix Voice Power/FAX Attendant
Displaying the Subscriber Database
Deleting a Subscriber’s Profile from the System
Printing the Subscriber Database
24. Service Administrator Registration Form
Service Administrator Registration
Outcalling Administration
Updating Service Administrator Registration
Fax Group List Administration
Creating a Fax Distribution List
Updating Outcalling Parameters
26. Fax Group List Administration Form
Fax Group List Administration
27. Fax Group List Editing Form
Fax Group List Editing
Modifying a Fax Distribution List
28. Fax Group List Administration Form
Deleting a Fax Distribution List
29. Fax Group List Administration Form
Logging In to the Voice System
Custom Voice Prompts
General Fax Mail Greeting Administration
Listening to the Fax Mail Greeting Message
General Fax Call Answer Greeting Administration
Recording Custom Fax Mail Greetings
Selecting Greetings
Recording Custom Fax Call Answer Greetings
Listening to the Fax Call Answer Greeting
Subscriber Recorded Name Administration
General Mailbox Greeting Administration
Recording a General Mailbox Greeting Message
Listening to the General Mailbox Greeting Message
Changing the Greeting In Use
Accessing Fax Response
Entering Fax Response Data
Logging
Status Screen
Fax Response Administration
Audix Voice Power/FAX Attendant Menu
Fax Response Administration
Implementing a New Fax Response Service
Fax Response Workspace Administration Menu
Fax Response Workspace Administration
Edit Workspace/Edit Inactive Fax Messages Form
Edit Workspace/Edit Inactive Fax Messages
Creating Menus
Printing Out Menus
Creating Faxmenus
Edit FaxMenu Form
Edit FaxMenu
FaxMenu Message Administration
Administering the Main Menu
Administer Fax Mail Greeting
Main Menu General Administration
Listening to the Main Menu
Recording the Main Menu
Recording Menu Messages, Faxmenu Messages Announcements
Page
FAX-ADM
Loading Fax Messages
Installing the Workspace
Page
Administering the Touch-Tone Gate Prompt and Goodbye Message
Page
Touch-Tone Gate Prompt General Administration
Listening to the Custom Touch-Tone Gate Prompt
Recording a Custom Touch-Tone Gate Prompt
Selecting Touch-Tone Gate Prompts
Goodbye Message General Administration
Listening to the Custom Goodbye Message
Recording a Custom Goodbye Message
Selecting the Goodbye Message
Designing the Fax Response Coversheet
Fax Response Coversheet Administration
Fax Coversheet Header Information
Loading the Fax Response Coversheet
Fax Response Coversheet Administration Screen
FAX Response Coversheet Administration
Modifying Your Existing Fax Response Service
Viewing the Fax Coversheet
Printing the Fax Coversheet
10. Fax Response Workspace Administration Menu
Copy Service Into Workspace
Administering Menus
Modifying Menus
Modifying Deep Menus
Modifying Non-Deep Menus
Removing Menus
12. Edit FaxMenu Form
Administering Faxmenus
13. FaxMenu Message Administration Form
Removing Faxmenus
Modifying Faxmenus
Allowing Callers to Return to the Main Menu
Helpful Hints Creating and Loading Fax Response Service
Test Your Fax Response Service
14. View Service screen
View Service
Backing Up Your Fax Response Service
Page
Introduction
Resetting the voice system
Starting the voice system
Stopping the voice system
Retrieving Messages from the General Mailbox
System Management Operations
Viewing the Event Log
Discarding Old Fax Messages
Using the Explain Command
TSMRCV, Critical
Starting the Voice System
Operating FAX Attendant
Stopping the Voice System
Displaying the System Status
Resetting the Voice System
Shutting Down and Rebooting the Unix System
Displaying the System Monitor
Changing the Refresh Rate
Changing the State of Voice Channels
Backing Up Files
Fax Equipment Operations
Restoring Files
Fax Equipment Administration
FAX Equipment Operations
Fax Channel Administration
Change State of Fax Equipment
Fax Channel Administration
Change State of Fax Equipment Form
Change State of Fax Equipment
Administer FAX Line Extension
Administering Fax Lines
Fax Transmission Control
Canceling Subscriber Fax Transmissions
Fax Equipment Diagnostics
Fax Equipment Diagnostics Screen
Fax Equipment Diagnostics
Fax Equipment Diagnostics Results
Fax Equipment Diagnostics-Results
Reaching the Reports Menu
Generating FAX Attendant Reports
Reports
Accessing FAX Attendant Reports
Audix Voice Power/FAX Attendant Reports Menu
Fax Channel Utilization Report
Reset Log Option
Fax Channel Utilization Report Print Option
Fax Response Usage Report
Fax Subscriber Usage Print Option
Fax Subscriber Usage Report
Mailbox Usage Report
Mailbox Usage Print Option
Page
Subscribers Over Mailbox Limit Report
Phone Line Usage Print Option
Subscribers Over Mailbox Print Option
Most Recent Audit
System Reports
Accessing System Reports
Event Log Report
Event Log Report Options
Page
Event Log Print Option
Troubleshooting
Application operation problems
Hardware verification
Master Controller Verification
Hardware Verification
Fax Board Diagnostics
Circuit Board Diagnostics
Trouble Indication User Response
Application Operation Problems
Trouble Indication
Trouble Indication
Trouble Indication
Trouble Indication User Response
Trouble Indication User Response
FAX Attendant is failing to make calls outside the switch
Trouble Indication
Trouble Indication User Response
Trouble Indication
Trouble Indication
Trouble Indication
User Interface Information
Accessing Windows
Types of Windows
On-line Help
Moving Within a Window
Cursor Movement
Menu Selection Alternatives
Type of Movement Keys
Form Fill-in Alternatives
Function Keys
Standard Function Keys
Frame Management
Move Active Window
List Open Windows
Reshape Window
Refresh Window
Command Menu Procedures
Introduction to System Messages
System Messages
Page
Software Architecture
Critical 904 Cscfuse Cabinet Fuse Blown
System Message Format
Speech Processing Library Spplib
System Message Listings
SPPNOSAVE, Major
Cannot Save Shared Memory integer During string To Disk
Transaction State Machine TSM Process
TSMNOSLOT, Major
TSMTRAN, Major
TSMNOSCRIPT, Major
TSMSCRD, Major
TSMPCFAIL, Major
TSMSHMFAIL, Critical
TSMTSTART, Major
TSMNOSCPTP, Major
TSMINVLDMSG, Inform
TSMSEPREAD, Major
TSMNOSPACE, Major
TSMTRCMD, Major
VROPRESIZESP, Major
Voice Response Output Process Vrop
VROPLRULIST, Major
VROPUSAGECNT, Major
VROPHWERR, Major
VROPCONFIG, Major
VROPNOSPACE, Critical
VROPBADFS, Major
VROPNONEX, Major
VROPTIMEOUT, Inform
VROPSHMERR, Major
VROPMSGERR, Major
VROPNOSPCHBLK, Major
VROPBADTAG, Inform
VROPBADCODE, Major
VROPBADPHR, Major
VROPFSIO, Major
VROPBADFREE, Major
SHMEMSHOW, Status
Error Tracker ET Process
READDB, Status
ETATT, Inform
ETESLOT, Inform
ETCKSHMEM, Major
ETMSGRCV, Critical
ETMSGSND, Critical
ETNOSHMEM, Critical
ETNORULES, Major
ETNOVAR, Inform
ETSHMIT, Inform
ETURB, Critical
ETURS, Critical
ETWIPE, Inform
ETSTUCK, Major
ETDYKE, Status
ETNEWPID, Major
ETNEWS, Status
ETPRIORITY, Status
Maintenance MTC Process
SENDMSG, Critical
RCVEMSG, Critical
UNKTYPE, Major
SYSFAIL, Major
SHMFAIL, Critical
SETSEMA, Major
SHMINVD, Critical
CLRSEMA, Major
Tip/Ring Interface Process Trip
Data Base Initialization Dbinit
Trip Shared Memory devtbl Attach Failure, Reason integer
TRIPDTBL, Critical
TRIPEVNT, Critical
Trip Tip/Ring Event Receipt Failure, Reason integer
User Applications APP
Fax Database Library Error Messages
LIBSYSERR, Major
LIBOUTERR, Inform
LIBMSGERR, Major
LIBSCRERR, Major
LIBPHRDEL, Inform
LIBREQERR, Major
LIBUNKCALL, Inform
LIBMSGSRC, Inform
VMDOUTERR, Inform
FAX Attendant DIP Error Messages
VMDMSGERR, Major
VMDSCRERR, Major
VMDPHRDEL, Inform
VMDREQERR, Major
VMDMSGSRC, Inform
VMDADMERR, Major admin process error string
VMDSTARTUP, Critical startup failed
VMDMSGUNEX, Inform unrecognized message
FFAXIODISABLE, Critical
Fax Manager DIP Error Messages
FFAXMGRTERM, Major
FFAXIOTERM, Major
FNOTIFYFAIL, Major
FPRINTFAIL, Major
FMAILBOXFAIL, Major
FMEMORYFAIL, Major
FLOOKUPFAIL, Major
FUPDATEFAIL, Major
FUNIDENTIFIED, Major
FTRANSFERFAIL, Major
FTXDISC, Inform
Voice Mail Database DIP Error Messages
FRXDISC, Inform
VMDSYSERR, Major
VMDOUTERR, Inform
VMDMSGUNEX, Inform unrecognized message integer
VMDVROPERR, Major Vrop problem string
VMDSHMFAIL, Major problem with shmem string
VMDMDWARN, Major couldn’t send MD warning string
DCP Communications Process Error Messages
Administration Error Messages
Admsyserr Major
Admmsgerr Major
Dcpbadname Inform
Dcpdcpifail Major
Dcpgetscr Major
Dcpmsgerr Major
Dcpmsgsrc Inform
Dcpdcpiprob Inform
Reports Error Messages
Rptsyserr Major
Rptmsgerr Major
Outcalling Error Messages
RPTMEMERR, Major
Ocsyserr Major
Ocmsgerr Major
Ocscrerr Major
Ocreqerr Major
Ocmsgsrc Inform
Ocbadext Inform
Ocgetscr Major
Oclongnbr Inform
Fax Data Interface Process
FAXCNGINFO, Inform
FAXCNGWARN, Warning
FAXCNGMAJOR, Major Could not attach shared memory
Invalid state for channel channel number
FAXCNGMAJOR, Major Could not malloc memory
FAXCNGMAJOR, Major Failure on TRopen
CREATSHMFL, Major string
Switch Information Data Interface Process
ATSHMFL, Major string
MSGRECVERR, Major string
FAX Attendant Menu Trees
FAX Attendant Menu Tree
IN-1
Index
IN-2
IN-3
IN-4
IN-5
IN-6
IN-7