AT&T 2.1.1 manual Trouble Indication

Troubleshooting

Trouble Indication

After requesting retrieval of fax messages or after making selections from the Fax Response service, no fax messages are received. There is otherwise no indication to the caller that something is wrong.

User Response

1.If this only happens when making the call from a specific fax machine, the problem may be the fax machine itself. Some fax machines must be in manual mode in order to receive a fax message on the same call. They work fine if the fax message arrives via a separate call.

2.The association of extension numbers with fax channels may be incorrect. Check the Fax Channel Administration screen and ensure that all fax channels can be reached on the extension numbers associated with them.

3.One or more fax channels may be defective.

4.The extension connected to a fax channel is dead or cannot be reached by transferring from one or more of the extensions connected to the voice channels.

5.Caller may be calling from a non- Group 3 fax machine.

6.A wrong number may have been entered.

7.The caller may not have correctly followed the FAX Attendant instructions.

8.Under normal operating conditions, it is not unusual to experience some failed transmissions, as that is inherent to fax communications. This is exacerbated when users are requesting fax messages on the same call, because retry is not possible in this mode of operation, since the caller’s fax number is not known.

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