Troubleshooting, Hardware verification | AT&T 2.1.1 guide

Troubleshooting	7

Troubleshooting

Troubleshooting is limited to two areas:

Hardware verification

Hardware tests are limited to the Power-On Self Test (POST), the system diagnostics provided on the Customer Test diskette, and diagnostics for additional boards that have been installed as part of the software packages.

You cannot fix hardware problems yourself, but identifying them may be helpful so that the service personnel can bring appropriate materials.

Application operation problems

When the system does not operate as anticipated, there may be problems in the administration of the application or in the administration of the switch.

If the application problem is described in the troubleshooting tables, you may be able to fix the problem by taking the action indicated.

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AT&T 2.1.1 manual Troubleshooting, Hardware verification, Application operation problems

Contents

AT&T FAX AttendantTM Release Trademarks Federal Communications Commission FCC StatementSecurity Ordering Information Contents Report Generation TroubleshootingSystem Operations User Interface Index FAX Attendant Menu TreeIii Figures Fax Response Administration Page About This Guide Purpose and Scope Intended Audience Assistance How to Use This Guide Conventions Used in this Guide Xii Typical Function Key Labels Related Documents Xiii Introduction Overview FAX Attendant Services FAX Attendant Features Delivery Reports Intelligent Auto-RetryEconomy Delivery Distribution Lists Personal Fax Extensions Call Accounting IntegrationFax Machine Call Coverage Group Fax Numbers Message Waiting Lamp MWL Notification AutoprintingOutcalling Plain Paper Printing New Features for ReleaseIntegrated Administration Co-residency with the Audix Voice Poer System Consolidated Delivery Reports Improved Component/Port Level DiagnosticsAdministrable Fax Mailbox Size Outbound Channel Limitations Telephone System Interface Switch-Integrated ModeSubscriber Name Administration Message Overflow to General Mailbox Co-Resident Configuration Review of System Planning Planning for FAX Attendant on Merlin Legend System Call Coverage Paths Calling Groups Assigning Services to Voice Channels Planning the FAX Attendant System Assigning Lines/Pools to Voice Channels Switch Interface ParametersSystem Parameters Fax Account Code Parameter Administration Subscriber Administration Fax Account Code List AdministrationExtension Directory Subscriber Administration Planning Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines Class Group Fax Number Administrator Fax Machine Call Coverage Subscribers Class Service Administrator Registration Outcalling Administration Planning Your Fax Response Service Customizing Voice Prompts Implementing FAX Attendant Entering FAX Attendant Data Information Conventions Logging In to IS-III Status Screen Integrated Solution Integrated Solution III Main Menu Audix Voice Power/FAX Attendant Menu Audix Voice Power/FAX Attendant General Fax System Parameter Administration Fax System Parameters Administration General Fax Parameters Administration Updating General Fax System Parameters Voice System Parameter Administration Voice System Parameter Administration Account Code Parameter Administration Updating System Parameters Account Code Parameter Administration form appears Account Code Parameter Administration Updating Account Code Parameters Account Code List Administration Account Code List Administration form appears Account Code List Administration 10. Account Code List Administration Form Updating Account Codes Adding a New Subscriber Extension Directory 11. Extension Directory Screen Audix Voice Power User 12. Audix Voice Power User Screen Subscriber Administration 13. Subscriber Administration Screen, Page 1 14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen Special Purpose Extension Screen 16. Special Purpose Extension Screen 17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 19. Subscriber Administration Screen, Page 2 Changing a Subscriber Profile 20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 23. Subscriber Administration Screen, Page 2 Renumbering an Extension for a Subscriber Removing a Subscriber from Audix Voice Power/FAX Attendant Deleting a Subscriber’s Profile from the System Displaying the Subscriber Database Printing the Subscriber Database Service Administrator Registration 24. Service Administrator Registration Form Updating Service Administrator Registration Outcalling Administration Creating a Fax Distribution List Fax Group List AdministrationUpdating Outcalling Parameters Fax Group List Administration 26. Fax Group List Administration Form Fax Group List Editing 27. Fax Group List Editing Form 28. Fax Group List Administration Form Modifying a Fax Distribution List Deleting a Fax Distribution List 29. Fax Group List Administration Form Custom Voice Prompts Logging In to the Voice System General Fax Mail Greeting Administration Recording Custom Fax Mail Greetings General Fax Call Answer Greeting AdministrationListening to the Fax Mail Greeting Message Selecting Greetings Listening to the Fax Call Answer Greeting Recording Custom Fax Call Answer Greetings Subscriber Recorded Name Administration General Mailbox Greeting Administration Listening to the General Mailbox Greeting Message Recording a General Mailbox Greeting Message Changing the Greeting In Use Entering Fax Response Data Accessing Fax ResponseLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Implementing a New Fax Response Service Fax Response Administration Fax Response Workspace Administration Fax Response Workspace Administration Menu Edit Workspace/Edit Inactive Fax Messages Edit Workspace/Edit Inactive Fax Messages Form Printing Out Menus Creating MenusCreating Faxmenus Edit FaxMenu Edit FaxMenu Form Administering the Main Menu FaxMenu Message Administration Administer Fax Mail Greeting Listening to the Main Menu Main Menu General AdministrationRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page Loading Fax Messages FAX-ADM Installing the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Listening to the Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationRecording a Custom Touch-Tone Gate Prompt Goodbye Message General Administration Selecting Touch-Tone Gate Prompts Recording a Custom Goodbye Message Listening to the Custom Goodbye MessageSelecting the Goodbye Message Fax Coversheet Header Information Fax Response Coversheet AdministrationDesigning the Fax Response Coversheet Loading the Fax Response Coversheet FAX Response Coversheet Administration Fax Response Coversheet Administration Screen Viewing the Fax Coversheet Modifying Your Existing Fax Response ServicePrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Administering Menus Copy Service Into Workspace Modifying Menus Modifying Non-Deep Menus Modifying Deep Menus Removing Menus Administering Faxmenus 12. Edit FaxMenu Form 13. FaxMenu Message Administration Form Modifying Faxmenus Removing Faxmenus Helpful Hints Creating and Loading Fax Response Service Allowing Callers to Return to the Main Menu Test Your Fax Response Service View Service 14. View Service screen Backing Up Your Fax Response Service Page Starting the voice system Resetting the voice systemIntroduction Stopping the voice system System Management Operations Retrieving Messages from the General Mailbox Discarding Old Fax Messages Viewing the Event Log Using the Explain Command TSMRCV, Critical Operating FAX Attendant Starting the Voice System Stopping the Voice System Resetting the Voice System Displaying the System Status Shutting Down and Rebooting the Unix System Displaying the System Monitor Changing the State of Voice Channels Changing the Refresh Rate Fax Equipment Operations Backing Up FilesRestoring Files Fax Equipment Administration Fax Channel Administration FAX Equipment Operations Fax Channel Administration Change State of Fax Equipment Change State of Fax Equipment Change State of Fax Equipment Form Administering Fax Lines Administer FAX Line Extension Fax Transmission Control Fax Equipment Diagnostics Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Screen Fax Equipment Diagnostics-Results Fax Equipment Diagnostics Results Generating FAX Attendant Reports Reaching the Reports Menu Accessing FAX Attendant Reports Reports Audix Voice Power/FAX Attendant Reports Menu Fax Channel Utilization Report Print Option Reset Log OptionFax Channel Utilization Report Fax Response Usage Report Mailbox Usage Report Fax Subscriber Usage ReportFax Subscriber Usage Print Option Mailbox Usage Print OptionPage Subscribers Over Mailbox Print Option Phone Line Usage Print OptionSubscribers Over Mailbox Limit Report Most Recent Audit Accessing System Reports System Reports Event Log Report Event Log Report Options Page Event Log Print Option Application operation problems TroubleshootingHardware verification Hardware Verification Master Controller Verification Circuit Board Diagnostics Fax Board Diagnostics Application Operation Problems Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Accessing Windows User Interface Information On-line Help Types of WindowsMoving Within a Window Menu Selection Alternatives Cursor MovementType of Movement Keys Function Keys Form Fill-in Alternatives Standard Function Keys Frame Management Reshape Window List Open WindowsMove Active Window Refresh Window Command Menu Procedures System Messages Introduction to System MessagesPage Software Architecture System Message Format Critical 904 Cscfuse Cabinet Fuse Blown SPPNOSAVE, Major System Message ListingsSpeech Processing Library Spplib Cannot Save Shared Memory integer During string To Disk Transaction State Machine TSM Process TSMNOSCRIPT, Major TSMTRAN, MajorTSMNOSLOT, Major TSMSCRD, Major TSMTSTART, Major TSMSHMFAIL, CriticalTSMPCFAIL, Major TSMNOSCPTP, Major TSMNOSPACE, Major TSMSEPREAD, MajorTSMINVLDMSG, Inform TSMTRCMD, Major VROPLRULIST, Major Voice Response Output Process VropVROPRESIZESP, Major VROPUSAGECNT, Major VROPNOSPACE, Critical VROPCONFIG, MajorVROPHWERR, Major VROPBADFS, Major VROPSHMERR, Major VROPTIMEOUT, InformVROPNONEX, Major VROPMSGERR, Major VROPBADCODE, Major VROPBADTAG, InformVROPNOSPCHBLK, Major VROPBADPHR, Major VROPBADFREE, Major VROPFSIO, Major READDB, Status Error Tracker ET ProcessSHMEMSHOW, Status ETATT, Inform ETMSGRCV, Critical ETCKSHMEM, MajorETESLOT, Inform ETMSGSND, Critical ETNOVAR, Inform ETNORULES, MajorETNOSHMEM, Critical ETSHMIT, Inform ETWIPE, Inform ETURS, CriticalETURB, Critical ETSTUCK, Major ETNEWS, Status ETNEWPID, MajorETDYKE, Status ETPRIORITY, Status Maintenance MTC Process UNKTYPE, Major RCVEMSG, CriticalSENDMSG, Critical SYSFAIL, Major SHMINVD, Critical SETSEMA, MajorSHMFAIL, Critical CLRSEMA, Major Data Base Initialization Dbinit Tip/Ring Interface Process Trip TRIPEVNT, Critical TRIPDTBL, CriticalTrip Shared Memory devtbl Attach Failure, Reason integer Trip Tip/Ring Event Receipt Failure, Reason integer LIBSYSERR, Major Fax Database Library Error MessagesUser Applications APP LIBOUTERR, Inform LIBPHRDEL, Inform LIBSCRERR, MajorLIBMSGERR, Major LIBREQERR, Major LIBMSGSRC, Inform LIBUNKCALL, Inform FAX Attendant DIP Error Messages VMDOUTERR, Inform VMDPHRDEL, Inform VMDSCRERR, MajorVMDMSGERR, Major VMDREQERR, Major VMDSTARTUP, Critical startup failed VMDADMERR, Major admin process error stringVMDMSGSRC, Inform VMDMSGUNEX, Inform unrecognized message FFAXMGRTERM, Major Fax Manager DIP Error MessagesFFAXIODISABLE, Critical FFAXIOTERM, Major FMAILBOXFAIL, Major FPRINTFAIL, MajorFNOTIFYFAIL, Major FMEMORYFAIL, Major FUNIDENTIFIED, Major FUPDATEFAIL, MajorFLOOKUPFAIL, Major FTRANSFERFAIL, Major FRXDISC, Inform Voice Mail Database DIP Error MessagesFTXDISC, Inform VMDSYSERR, Major VMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDSHMFAIL, Major problem with shmem string VMDVROPERR, Major Vrop problem stringVMDMDWARN, Major couldn’t send MD warning string Admsyserr Major Administration Error MessagesDCP Communications Process Error Messages Admmsgerr Major Dcpbadname Inform Dcpmsgerr Major Dcpgetscr MajorDcpdcpifail Major Dcpmsgsrc Inform Rptsyserr Major Reports Error MessagesDcpdcpiprob Inform Rptmsgerr Major RPTMEMERR, Major Outcalling Error MessagesOcsyserr Major Ocreqerr Major Ocscrerr MajorOcmsgerr Major Ocmsgsrc Inform Ocgetscr Major Ocbadext InformOclongnbr Inform FAXCNGINFO, Inform Fax Data Interface ProcessFAXCNGWARN, Warning FAXCNGMAJOR, Major Could not malloc memory Invalid state for channel channel numberFAXCNGMAJOR, Major Could not attach shared memory FAXCNGMAJOR, Major Failure on TRopen ATSHMFL, Major string Switch Information Data Interface ProcessCREATSHMFL, Major string MSGRECVERR, Major string FAX Attendant Menu Tree FAX Attendant Menu Trees Index IN-1 IN-2 IN-3 IN-4 IN-5 IN-6 IN-7