AT&T 2.1.1 manual Planning the FAX Attendant System, Assigning Services to Voice Channels

Feature and Planning

Planning the FAX Attendant System

Assigning Services to Voice Channels

Each AUDIX Voice Power/FAX Attendant system has from four to twelve analog voice channels to which specific services must be assigned. When a call is received from the switch, the channel that carries the call and the called party information determine what service AUDIX Voice Power or FAX Attendant provides for the call. The number of channels with the same service assignment determines how many simultaneous calls can be processed by that service.

Before assigning channels, take the following factors into account:

Voice Call Answer Service, Fax Call Answer Service, Voice Mail Service, Fax Mail Service, and Automated Attendant can all share a group of voice channels. We recommend you use the Automated Attendant Service for the shared channels. The information passed from the MERLIN LEGEND Communications System to AUDIX Voice Power/FAX Attendant can be used to determine which service is provided. The actual service provided is based on the type of call (internal, external, or coverage) and the extension called (voice or fax). The service provided is selected as shown:

—External Call: Automated Attendant

—Voice Extension Coverage (CA Assigned for subscriber): Call Answer

—Voice Extension Coverage (AA Assigned for subscriber): Automated Attendant

—Fax Extension Coverage: Fax Call Answer

—Internal Calls: Voice Mail (switchable to Fax Mail)

In systems that do not use Automated Attendant Service, specify Voice Mail Service for the shared channels.

The Fax Response Service requires dedicated voice channels. There is no point in having more voice channels dedicated to Fax Response than you have fax channels. The system may have from 4 to 12 voice channels, and from 2 to 12 fax channels. Internal and external callers always get Fax Response Service.

When a dedicated group of channels is not provided for Voice Mail Service and Fax Mail Service, subscribers can reach these services as follows:

Internal callers receive Voice Mail Service rather than Automated Attendant. Internal callers can switch from Voice Mail Service to Fax Mail Service by pressing the 8 button at the Voice Mail Menu.

External callers receive Automated Attendant service. External callers can switch from Automated Attendant to Voice Mail Service by pressing the * and R buttons at the Automated Attendant Menu. They can switch to the Fax Mail Service by pressing the 8 button at the Voice Mail Menu.

2-3