Troubleshooting

Trouble Indication

User Response

Indication that maximum simultaneous ports exceed the number of ports available when changing the outcalling parameters.

Many subscribers get messages about multiple logins to their mailboxes.

Fax messages are not received by the system during either Fax Mail or Fax Call Answer.

Outcalls will work properly for messages left after the date or time change. Outcalls for messages left before the date or time change have the previous time stamp and may not work properly.

Check that the total number of Fax Mail, Fax Call Answer, and Automated Attendant ports is greater than or equal to the number of maximum simultaneous outcalling ports requested. If not, lower the number of simultaneous outcalling ports.

Stop and start the voice system.

Check fax equipment administration. Make sure that the extension numbers assigned to fax boards as shown by the Fax Channel Administration screen are accurate. Try unhooking the phone lines going into fax boards and test their validity by connecting a phone to them and calling that extension.

Run fax diagnostics on fax cards.

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AT&T 2.1.1 manual Trouble Indication User Response