Trouble Indication | AT&T 2.1.1 guide

Troubleshooting

Trouble Indication

Fax messages cannot be loaded in Fax Response.

Fax messages cannot be printed using the PRINT key in Fax Response.

Fax message left in the system through Fax Mail does not appear in the correct mailbox.

The system complains about extension size while adding subscribers.

User Response

Check to make sure that extensions entered for fax channels on the Fax Channel Administration screen are correct as described previously.

Check to make sure that a valid fax machine extension (or lp if you have a laser printer connected to your system) is entered in the "Destination for Printing" field in the General Fax Parameter Administration screen. Also be sure the printer is administered and enabled.

When the mailbox of a subscriber is filled, the FAX Attendant deposits the message in the Fax Mail administrator’s mailbox or in the General Mailbox if it is enabled. Check to see if the mailbox of the would be recipient is filled. This can be done by generating the Subscribers Over Mailbox Limit report.

You must enter the desired extension size in the "Maximum Extension Length" field in the Voice System Parameter Administration screen.

7-11

Image 164

AT&T 2.1.1 manual Trouble Indication

Contents

AT&T FAX AttendantTM Release Federal Communications Commission FCC Statement SecurityTrademarks Ordering Information Contents Troubleshooting System OperationsReport Generation User Interface Iii FAX Attendant Menu TreeIndex Figures Fax Response Administration Page About This Guide Purpose and Scope Intended Audience Assistance How to Use This Guide Conventions Used in this Guide Xii Typical Function Key Labels Related Documents Xiii Introduction Overview FAX Attendant Services FAX Attendant Features Intelligent Auto-Retry Economy DeliveryDelivery Reports Distribution Lists Call Accounting Integration Fax Machine Call CoveragePersonal Fax Extensions Group Fax Numbers Outcalling AutoprintingMessage Waiting Lamp MWL Notification New Features for Release Integrated AdministrationPlain Paper Printing Co-residency with the Audix Voice Poer System Improved Component/Port Level Diagnostics Administrable Fax Mailbox SizeConsolidated Delivery Reports Outbound Channel Limitations Switch-Integrated Mode Subscriber Name AdministrationTelephone System Interface Message Overflow to General Mailbox Co-Resident Configuration Review of System Planning Planning for FAX Attendant on Merlin Legend System Call Coverage Paths Calling Groups Assigning Services to Voice Channels Planning the FAX Attendant System System Parameters Switch Interface ParametersAssigning Lines/Pools to Voice Channels Fax Account Code Parameter Administration Extension Directory Fax Account Code List AdministrationSubscriber Administration Subscriber Administration Planning Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines Class Group Fax Number Administrator Fax Machine Call Coverage Subscribers Class Service Administrator Registration Outcalling Administration Planning Your Fax Response Service Customizing Voice Prompts Implementing FAX Attendant Entering FAX Attendant Data Information Conventions Logging In to IS-III Status Screen Integrated Solution Integrated Solution III Main Menu Audix Voice Power/FAX Attendant Menu Audix Voice Power/FAX Attendant General Fax System Parameter Administration Fax System Parameters Administration General Fax Parameters Administration Updating General Fax System Parameters Voice System Parameter Administration Voice System Parameter Administration Account Code Parameter Administration Updating System Parameters Account Code Parameter Administration form appears Account Code Parameter Administration Updating Account Code Parameters Account Code List Administration Account Code List Administration form appears Account Code List Administration 10. Account Code List Administration Form Updating Account Codes Adding a New Subscriber Extension Directory 11. Extension Directory Screen Audix Voice Power User 12. Audix Voice Power User Screen Subscriber Administration 13. Subscriber Administration Screen, Page 1 14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen Special Purpose Extension Screen 16. Special Purpose Extension Screen 17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 19. Subscriber Administration Screen, Page 2 Changing a Subscriber Profile 20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 23. Subscriber Administration Screen, Page 2 Renumbering an Extension for a Subscriber Removing a Subscriber from Audix Voice Power/FAX Attendant Deleting a Subscriber’s Profile from the System Displaying the Subscriber Database Printing the Subscriber Database Service Administrator Registration 24. Service Administrator Registration Form Updating Service Administrator Registration Outcalling Administration Updating Outcalling Parameters Fax Group List AdministrationCreating a Fax Distribution List Fax Group List Administration 26. Fax Group List Administration Form Fax Group List Editing 27. Fax Group List Editing Form 28. Fax Group List Administration Form Modifying a Fax Distribution List Deleting a Fax Distribution List 29. Fax Group List Administration Form Custom Voice Prompts Logging In to the Voice System General Fax Mail Greeting Administration General Fax Call Answer Greeting Administration Listening to the Fax Mail Greeting MessageRecording Custom Fax Mail Greetings Selecting Greetings Listening to the Fax Call Answer Greeting Recording Custom Fax Call Answer Greetings Subscriber Recorded Name Administration General Mailbox Greeting Administration Listening to the General Mailbox Greeting Message Recording a General Mailbox Greeting Message Changing the Greeting In Use Logging Accessing Fax ResponseEntering Fax Response Data Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Implementing a New Fax Response Service Fax Response Administration Fax Response Workspace Administration Fax Response Workspace Administration Menu Edit Workspace/Edit Inactive Fax Messages Edit Workspace/Edit Inactive Fax Messages Form Creating Faxmenus Creating MenusPrinting Out Menus Edit FaxMenu Edit FaxMenu Form Administering the Main Menu FaxMenu Message Administration Administer Fax Mail Greeting Recording the Main Menu Main Menu General AdministrationListening to the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page Loading Fax Messages FAX-ADM Installing the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Recording a Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationListening to the Custom Touch-Tone Gate Prompt Goodbye Message General Administration Selecting Touch-Tone Gate Prompts Selecting the Goodbye Message Listening to the Custom Goodbye MessageRecording a Custom Goodbye Message Fax Response Coversheet Administration Designing the Fax Response CoversheetFax Coversheet Header Information Loading the Fax Response Coversheet FAX Response Coversheet Administration Fax Response Coversheet Administration Screen Printing the Fax Coversheet Modifying Your Existing Fax Response ServiceViewing the Fax Coversheet 10. Fax Response Workspace Administration Menu Administering Menus Copy Service Into Workspace Modifying Menus Modifying Non-Deep Menus Modifying Deep Menus Removing Menus Administering Faxmenus 12. Edit FaxMenu Form 13. FaxMenu Message Administration Form Modifying Faxmenus Removing Faxmenus Helpful Hints Creating and Loading Fax Response Service Allowing Callers to Return to the Main Menu Test Your Fax Response Service View Service 14. View Service screen Backing Up Your Fax Response Service Page Resetting the voice system IntroductionStarting the voice system Stopping the voice system System Management Operations Retrieving Messages from the General Mailbox Discarding Old Fax Messages Viewing the Event Log Using the Explain Command TSMRCV, Critical Operating FAX Attendant Starting the Voice System Stopping the Voice System Resetting the Voice System Displaying the System Status Shutting Down and Rebooting the Unix System Displaying the System Monitor Changing the State of Voice Channels Changing the Refresh Rate Restoring Files Backing Up FilesFax Equipment Operations Fax Equipment Administration Fax Channel Administration FAX Equipment Operations Fax Channel Administration Change State of Fax Equipment Change State of Fax Equipment Change State of Fax Equipment Form Administering Fax Lines Administer FAX Line Extension Fax Transmission Control Fax Equipment Diagnostics Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Screen Fax Equipment Diagnostics-Results Fax Equipment Diagnostics Results Generating FAX Attendant Reports Reaching the Reports Menu Accessing FAX Attendant Reports Reports Audix Voice Power/FAX Attendant Reports Menu Reset Log Option Fax Channel Utilization ReportFax Channel Utilization Report Print Option Fax Response Usage Report Fax Subscriber Usage Report Fax Subscriber Usage Print OptionMailbox Usage Report Mailbox Usage Print OptionPage Phone Line Usage Print Option Subscribers Over Mailbox Limit ReportSubscribers Over Mailbox Print Option Most Recent Audit Accessing System Reports System Reports Event Log Report Event Log Report Options Page Event Log Print Option Hardware verification TroubleshootingApplication operation problems Hardware Verification Master Controller Verification Circuit Board Diagnostics Fax Board Diagnostics Application Operation Problems Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Accessing Windows User Interface Information Moving Within a Window Types of WindowsOn-line Help Type of Movement Keys Cursor MovementMenu Selection Alternatives Function Keys Form Fill-in Alternatives Standard Function Keys Frame Management List Open Windows Move Active WindowReshape Window Refresh Window Command Menu Procedures System Messages Introduction to System MessagesPage Software Architecture System Message Format Critical 904 Cscfuse Cabinet Fuse Blown System Message Listings Speech Processing Library SpplibSPPNOSAVE, Major Cannot Save Shared Memory integer During string To Disk Transaction State Machine TSM Process TSMTRAN, Major TSMNOSLOT, MajorTSMNOSCRIPT, Major TSMSCRD, Major TSMSHMFAIL, Critical TSMPCFAIL, MajorTSMTSTART, Major TSMNOSCPTP, Major TSMSEPREAD, Major TSMINVLDMSG, InformTSMNOSPACE, Major TSMTRCMD, Major Voice Response Output Process Vrop VROPRESIZESP, MajorVROPLRULIST, Major VROPUSAGECNT, Major VROPCONFIG, Major VROPHWERR, MajorVROPNOSPACE, Critical VROPBADFS, Major VROPTIMEOUT, Inform VROPNONEX, MajorVROPSHMERR, Major VROPMSGERR, Major VROPBADTAG, Inform VROPNOSPCHBLK, MajorVROPBADCODE, Major VROPBADPHR, Major VROPBADFREE, Major VROPFSIO, Major Error Tracker ET Process SHMEMSHOW, StatusREADDB, Status ETATT, Inform ETCKSHMEM, Major ETESLOT, InformETMSGRCV, Critical ETMSGSND, Critical ETNORULES, Major ETNOSHMEM, CriticalETNOVAR, Inform ETSHMIT, Inform ETURS, Critical ETURB, CriticalETWIPE, Inform ETSTUCK, Major ETNEWPID, Major ETDYKE, StatusETNEWS, Status ETPRIORITY, Status Maintenance MTC Process RCVEMSG, Critical SENDMSG, CriticalUNKTYPE, Major SYSFAIL, Major SETSEMA, Major SHMFAIL, CriticalSHMINVD, Critical CLRSEMA, Major Data Base Initialization Dbinit Tip/Ring Interface Process Trip TRIPDTBL, Critical Trip Shared Memory devtbl Attach Failure, Reason integerTRIPEVNT, Critical Trip Tip/Ring Event Receipt Failure, Reason integer Fax Database Library Error Messages User Applications APPLIBSYSERR, Major LIBOUTERR, Inform LIBSCRERR, Major LIBMSGERR, MajorLIBPHRDEL, Inform LIBREQERR, Major LIBMSGSRC, Inform LIBUNKCALL, Inform FAX Attendant DIP Error Messages VMDOUTERR, Inform VMDSCRERR, Major VMDMSGERR, MajorVMDPHRDEL, Inform VMDREQERR, Major VMDADMERR, Major admin process error string VMDMSGSRC, InformVMDSTARTUP, Critical startup failed VMDMSGUNEX, Inform unrecognized message Fax Manager DIP Error Messages FFAXIODISABLE, CriticalFFAXMGRTERM, Major FFAXIOTERM, Major FPRINTFAIL, Major FNOTIFYFAIL, MajorFMAILBOXFAIL, Major FMEMORYFAIL, Major FUPDATEFAIL, Major FLOOKUPFAIL, MajorFUNIDENTIFIED, Major FTRANSFERFAIL, Major Voice Mail Database DIP Error Messages FTXDISC, InformFRXDISC, Inform VMDSYSERR, Major VMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDMDWARN, Major couldn’t send MD warning string VMDVROPERR, Major Vrop problem stringVMDSHMFAIL, Major problem with shmem string Administration Error Messages DCP Communications Process Error MessagesAdmsyserr Major Admmsgerr Major Dcpbadname Inform Dcpgetscr Major Dcpdcpifail MajorDcpmsgerr Major Dcpmsgsrc Inform Reports Error Messages Dcpdcpiprob InformRptsyserr Major Rptmsgerr Major Ocsyserr Major Outcalling Error MessagesRPTMEMERR, Major Ocscrerr Major Ocmsgerr MajorOcreqerr Major Ocmsgsrc Inform Oclongnbr Inform Ocbadext InformOcgetscr Major FAXCNGWARN, Warning Fax Data Interface ProcessFAXCNGINFO, Inform Invalid state for channel channel number FAXCNGMAJOR, Major Could not attach shared memoryFAXCNGMAJOR, Major Could not malloc memory FAXCNGMAJOR, Major Failure on TRopen Switch Information Data Interface Process CREATSHMFL, Major stringATSHMFL, Major string MSGRECVERR, Major string FAX Attendant Menu Tree FAX Attendant Menu Trees Index IN-1 IN-2 IN-3 IN-4 IN-5 IN-6 IN-7