AT&T 2.1.1 manual Group Fax Number Administrator, Fax Machine Call Coverage Subscribers Class

Feature and Planning Review

Group Fax Number Administrator

The Group Fax Number Administrator is a special class of subscriber. The Group Fax Number Administrator will typically be the group secretary. The Group Fax Number Administrator will need to record a personal greeting for the group fax number to prompt callers to enter the voice telephone extension of the person to whom they wish to send a fax. (See the AT&T FAX Attendant SystemTM User’s Guide, How to Record a Personal Greeting.) If an extension is not entered, the fax will be delivered to the Group Fax Number Administrator’s fax machine. The Group Administrator needs a private fax extension and has the Subscriber Administration field System Wait for Touchtone After FCA Greeting? set to yes.

Fax Machine Call Coverage Subscribers (Class 3)

The primary use of the FAX Attendant is as a coverage point for fax machines that are busy, broken, or out of paper. This allows callers to have a much higher probability of getting through on the first try. It also makes better use of your existing fax machines.

All subscribers who have fax machines should be administered as Class 3 subscribers. The extension used for the fax machine will always be the private fax extension of some subscriber and the default fax destination. The fax machine being set up for coverage should be programmed to auto-answer on the first ring.

The FAX Attendant will buffer the fax messages in its memory and continue trying to send the fax to the fax machine for the maximum retry period. If the FAX Attendant is unsuccessful in delivering the fax to the fax machine, the fax machine owner will be notified via the message waiting lamp.

If the fax machine will be broken for an extended period of time, the fax machine owner should notify the FAX Attendant System Manager to change the default printer to that of another nearby group.

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