Trouble Indication | AT&T 2.1.1 specification

Troubleshooting

Trouble Indication

The FAX Attendant fails to accept fax messages via either Fax Mail or Fax Call Answer.

Calls to the FAX Attendant are not answered.

User Response

This is much the same problem as the previous one, except that the make/model of a fax machine is not likely the cause. (Fax machines must be Group 3 machines.)

1.The voice system is not turned on.

2.Be sure all voice channels that are to receive calls are assigned a service.

3.Call each voice channel directly (not through a calling group) to determine if the problem is restricted to a specific channel or card.

a.One or more channels on a voice card may be defective.

b.One or more of the lines connected to the voice channels is dead.

c.Ensure each voice channel is associated with the correct extension number. This information is administered through Voice Equipment under Configuration Management.

4.If the problem only occurs when calls are made to a calling group (as opposed to calling each voice line directly), the problem is likely to be incorrect administration of the calling group (i.e., switch administration).

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AT&T 2.1.1 manual Trouble Indication

Contents

AT&T FAX AttendantTM Release Ordering Information Federal Communications Commission FCC StatementSecurity Trademarks Contents User Interface TroubleshootingSystem Operations Report Generation Iii FAX Attendant Menu TreeIndex Figures Fax Response Administration Page Purpose and Scope About This Guide Assistance Intended Audience Conventions Used in this Guide How to Use This Guide Typical Function Key Labels Xii Xiii Related Documents Overview Introduction FAX Attendant Features FAX Attendant Services Distribution Lists Intelligent Auto-RetryEconomy Delivery Delivery Reports Group Fax Numbers Call Accounting IntegrationFax Machine Call Coverage Personal Fax Extensions Outcalling AutoprintingMessage Waiting Lamp MWL Notification Co-residency with the Audix Voice Poer System New Features for ReleaseIntegrated Administration Plain Paper Printing Outbound Channel Limitations Improved Component/Port Level DiagnosticsAdministrable Fax Mailbox Size Consolidated Delivery Reports Message Overflow to General Mailbox Switch-Integrated ModeSubscriber Name Administration Telephone System Interface Co-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System Planning Calling Groups Call Coverage Paths Planning the FAX Attendant System Assigning Services to Voice Channels System Parameters Switch Interface ParametersAssigning Lines/Pools to Voice Channels Fax Account Code Parameter Administration Extension Directory Fax Account Code List AdministrationSubscriber Administration Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax Subscribers Fax Machine Call Coverage Subscribers Class Group Fax Number Administrator Outcalling Administration Service Administrator Registration Planning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX Attendant Logging In to IS-III Information Conventions Status Screen Integrated Solution III Main Menu Integrated Solution Audix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant Menu Fax System Parameters Administration General Fax System Parameter Administration Updating General Fax System Parameters General Fax Parameters Administration Voice System Parameter Administration Voice System Parameter Administration Updating System Parameters Account Code Parameter Administration Account Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter Administration Account Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List Administration Adding a New Subscriber Updating Account Codes 11. Extension Directory Screen Extension Directory 12. Audix Voice Power User Screen Audix Voice Power User 13. Subscriber Administration Screen, Page 1 Subscriber Administration 14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen 17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 2 20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2 Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the System Printing the Subscriber Database 24. Service Administrator Registration Form Service Administrator Registration Outcalling Administration Updating Service Administrator Registration Updating Outcalling Parameters Fax Group List AdministrationCreating a Fax Distribution List 26. Fax Group List Administration Form Fax Group List Administration 27. Fax Group List Editing Form Fax Group List Editing Modifying a Fax Distribution List 28. Fax Group List Administration Form Deleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice Prompts General Fax Mail Greeting Administration Selecting Greetings General Fax Call Answer Greeting AdministrationListening to the Fax Mail Greeting Message Recording Custom Fax Mail Greetings Recording Custom Fax Call Answer Greetings Listening to the Fax Call Answer Greeting Subscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting Message Changing the Greeting In Use Logging Accessing Fax ResponseEntering Fax Response Data Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response Service Fax Response Workspace Administration Menu Fax Response Workspace Administration Edit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax Messages Creating Faxmenus Creating MenusPrinting Out Menus Edit FaxMenu Form Edit FaxMenu FaxMenu Message Administration Administering the Main Menu Administer Fax Mail Greeting Recording the Main Menu Main Menu General AdministrationListening to the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax Messages Installing the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Recording a Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationListening to the Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General Administration Selecting the Goodbye Message Listening to the Custom Goodbye MessageRecording a Custom Goodbye Message Loading the Fax Response Coversheet Fax Response Coversheet AdministrationDesigning the Fax Response Coversheet Fax Coversheet Header Information Fax Response Coversheet Administration Screen FAX Response Coversheet Administration Printing the Fax Coversheet Modifying Your Existing Fax Response ServiceViewing the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering Menus Modifying Menus Modifying Deep Menus Modifying Non-Deep Menus Removing Menus 12. Edit FaxMenu Form Administering Faxmenus 13. FaxMenu Message Administration Form Removing Faxmenus Modifying Faxmenus Allowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response Service Test Your Fax Response Service 14. View Service screen View Service Backing Up Your Fax Response Service Page Stopping the voice system Resetting the voice systemIntroduction Starting the voice system Retrieving Messages from the General Mailbox System Management Operations Viewing the Event Log Discarding Old Fax Messages Using the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX Attendant Stopping the Voice System Displaying the System Status Resetting the Voice System Shutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice Channels Restoring Files Backing Up FilesFax Equipment Operations Fax Equipment Administration FAX Equipment Operations Fax Channel Administration Change State of Fax Equipment Fax Channel Administration Change State of Fax Equipment Form Change State of Fax Equipment Administer FAX Line Extension Administering Fax Lines Fax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Screen Fax Equipment Diagnostics Fax Equipment Diagnostics Results Fax Equipment Diagnostics-Results Reaching the Reports Menu Generating FAX Attendant Reports Reports Accessing FAX Attendant Reports Audix Voice Power/FAX Attendant Reports Menu Fax Response Usage Report Reset Log OptionFax Channel Utilization Report Fax Channel Utilization Report Print Option Mailbox Usage Print Option Fax Subscriber Usage ReportFax Subscriber Usage Print Option Mailbox Usage ReportPage Most Recent Audit Phone Line Usage Print OptionSubscribers Over Mailbox Limit Report Subscribers Over Mailbox Print Option System Reports Accessing System Reports Event Log Report Event Log Report Options Page Event Log Print Option Hardware verification TroubleshootingApplication operation problems Master Controller Verification Hardware Verification Fax Board Diagnostics Circuit Board Diagnostics Trouble Indication User Response Application Operation Problems Trouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing Windows Moving Within a Window Types of WindowsOn-line Help Type of Movement Keys Cursor MovementMenu Selection Alternatives Form Fill-in Alternatives Function Keys Standard Function Keys Frame Management Refresh Window List Open WindowsMove Active Window Reshape Window Command Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message Format Cannot Save Shared Memory integer During string To Disk System Message ListingsSpeech Processing Library Spplib SPPNOSAVE, Major Transaction State Machine TSM Process TSMSCRD, Major TSMTRAN, MajorTSMNOSLOT, Major TSMNOSCRIPT, Major TSMNOSCPTP, Major TSMSHMFAIL, CriticalTSMPCFAIL, Major TSMTSTART, Major TSMTRCMD, Major TSMSEPREAD, MajorTSMINVLDMSG, Inform TSMNOSPACE, Major VROPUSAGECNT, Major Voice Response Output Process VropVROPRESIZESP, Major VROPLRULIST, Major VROPBADFS, Major VROPCONFIG, MajorVROPHWERR, Major VROPNOSPACE, Critical VROPMSGERR, Major VROPTIMEOUT, InformVROPNONEX, Major VROPSHMERR, Major VROPBADPHR, Major VROPBADTAG, InformVROPNOSPCHBLK, Major VROPBADCODE, Major VROPFSIO, Major VROPBADFREE, Major ETATT, Inform Error Tracker ET ProcessSHMEMSHOW, Status READDB, Status ETMSGSND, Critical ETCKSHMEM, MajorETESLOT, Inform ETMSGRCV, Critical ETSHMIT, Inform ETNORULES, MajorETNOSHMEM, Critical ETNOVAR, Inform ETSTUCK, Major ETURS, CriticalETURB, Critical ETWIPE, Inform ETPRIORITY, Status ETNEWPID, MajorETDYKE, Status ETNEWS, Status Maintenance MTC Process SYSFAIL, Major RCVEMSG, CriticalSENDMSG, Critical UNKTYPE, Major CLRSEMA, Major SETSEMA, MajorSHMFAIL, Critical SHMINVD, Critical Tip/Ring Interface Process Trip Data Base Initialization Dbinit Trip Tip/Ring Event Receipt Failure, Reason integer TRIPDTBL, CriticalTrip Shared Memory devtbl Attach Failure, Reason integer TRIPEVNT, Critical LIBOUTERR, Inform Fax Database Library Error MessagesUser Applications APP LIBSYSERR, Major LIBREQERR, Major LIBSCRERR, MajorLIBMSGERR, Major LIBPHRDEL, Inform LIBUNKCALL, Inform LIBMSGSRC, Inform VMDOUTERR, Inform FAX Attendant DIP Error Messages VMDREQERR, Major VMDSCRERR, MajorVMDMSGERR, Major VMDPHRDEL, Inform VMDMSGUNEX, Inform unrecognized message VMDADMERR, Major admin process error stringVMDMSGSRC, Inform VMDSTARTUP, Critical startup failed FFAXIOTERM, Major Fax Manager DIP Error MessagesFFAXIODISABLE, Critical FFAXMGRTERM, Major FMEMORYFAIL, Major FPRINTFAIL, MajorFNOTIFYFAIL, Major FMAILBOXFAIL, Major FTRANSFERFAIL, Major FUPDATEFAIL, MajorFLOOKUPFAIL, Major FUNIDENTIFIED, Major VMDSYSERR, Major Voice Mail Database DIP Error MessagesFTXDISC, Inform FRXDISC, Inform VMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDMDWARN, Major couldn’t send MD warning string VMDVROPERR, Major Vrop problem stringVMDSHMFAIL, Major problem with shmem string Admmsgerr Major Administration Error MessagesDCP Communications Process Error Messages Admsyserr Major Dcpbadname Inform Dcpmsgsrc Inform Dcpgetscr MajorDcpdcpifail Major Dcpmsgerr Major Rptmsgerr Major Reports Error MessagesDcpdcpiprob Inform Rptsyserr Major Ocsyserr Major Outcalling Error MessagesRPTMEMERR, Major Ocmsgsrc Inform Ocscrerr MajorOcmsgerr Major Ocreqerr Major Oclongnbr Inform Ocbadext InformOcgetscr Major FAXCNGWARN, Warning Fax Data Interface ProcessFAXCNGINFO, Inform FAXCNGMAJOR, Major Failure on TRopen Invalid state for channel channel numberFAXCNGMAJOR, Major Could not attach shared memory FAXCNGMAJOR, Major Could not malloc memory MSGRECVERR, Major string Switch Information Data Interface ProcessCREATSHMFL, Major string ATSHMFL, Major string FAX Attendant Menu Trees FAX Attendant Menu Tree IN-1 Index IN-2 IN-3 IN-4 IN-5 IN-6 IN-7