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AT&T 2.1.1 manual How to Use This Guide, Conventions Used in this Guide

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About This

How to Use This Guide

This guide contains a complete description of the FAX Attendant system.

During initial implementation, the System Manager should become familiar with the FAX Attendant System by reading all of this guide and the AT&T AUDIX Voice PowerTM/FAX Attendant SystemTM Planning and Implementation document.

For day-to-day operations, the System Manager and the Service Administrators should read those portions of this guide and of the AT&T AUDIX Voice PowerTM/FAX Attendant SystemTM Planning and Implementation document that are related to their job responsibilities.

Conventions Used in this Guide

The following conventions are used in this guide:

Commands and text you should type appear in this style of type.

Values, instructions, and prompts that appear on the screen are in this style of type.

Key names that are always located on the keyboard in the same place appear in smooth-cornered boxes, as in Enter .

Touch-tone keys on the telephone set keypad are enclosed in squares, such as 3 and # .

Functions keys (keys that start with an F, followed by a number), appear in boxes with the current meaning following in parentheses such as F3 (SAVE).

The current meanings of the function keys are shown by labels at the bottom of the screen. On the screen diagrams in this manual, each label box may contain two labels (top and bottom). On the actual screen, either the top set of labels or the bottom set of labels will show, not both.

On the screen diagrams, the top label is the meaning of the function key when the screen first appears. These meanings have been selected to be the most useful for that screen. The bottom label is the meaning of the function key after the F8 (CHG-KEYS) key has been pressed. (Pressing F8 (CHG-KEYS) again restores the top labels.) A typical set of key labels on a screen diagram might be:

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AT&T 2.1.1 manual How to Use This Guide, Conventions Used in this Guide

Contents

AT&T FAX AttendantTM Release Ordering Information Federal Communications Commission FCC StatementSecurity TrademarksContents User Interface TroubleshootingSystem Operations Report GenerationIii FAX Attendant Menu TreeIndex Figures Fax Response Administration Page Purpose and Scope About This GuideAssistance Intended AudienceConventions Used in this Guide How to Use This GuideTypical Function Key Labels XiiXiii Related DocumentsOverview IntroductionFAX Attendant Features FAX Attendant ServicesDistribution Lists Intelligent Auto-RetryEconomy Delivery Delivery ReportsGroup Fax Numbers Call Accounting IntegrationFax Machine Call Coverage Personal Fax ExtensionsOutcalling AutoprintingMessage Waiting Lamp MWL Notification Co-residency with the Audix Voice Poer System New Features for ReleaseIntegrated Administration Plain Paper PrintingOutbound Channel Limitations Improved Component/Port Level DiagnosticsAdministrable Fax Mailbox Size Consolidated Delivery ReportsMessage Overflow to General Mailbox Switch-Integrated ModeSubscriber Name Administration Telephone System InterfaceCo-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System PlanningCalling Groups Call Coverage PathsPlanning the FAX Attendant System Assigning Services to Voice ChannelsSystem Parameters Switch Interface ParametersAssigning Lines/Pools to Voice Channels Fax Account Code Parameter Administration Extension Directory Fax Account Code List AdministrationSubscriber Administration Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax SubscribersFax Machine Call Coverage Subscribers Class Group Fax Number AdministratorOutcalling Administration Service Administrator RegistrationPlanning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX AttendantLogging In to IS-III Information ConventionsStatus Screen Integrated Solution III Main Menu Integrated SolutionAudix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant MenuFax System Parameters Administration General Fax System Parameter AdministrationUpdating General Fax System Parameters General Fax Parameters AdministrationVoice System Parameter Administration Voice System Parameter AdministrationUpdating System Parameters Account Code Parameter AdministrationAccount Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter AdministrationAccount Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List AdministrationAdding a New Subscriber Updating Account Codes11. Extension Directory Screen Extension Directory12. Audix Voice Power User Screen Audix Voice Power User13. Subscriber Administration Screen, Page 1 Subscriber Administration14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 220. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the SystemPrinting the Subscriber Database 24. Service Administrator Registration Form Service Administrator RegistrationOutcalling Administration Updating Service Administrator RegistrationUpdating Outcalling Parameters Fax Group List AdministrationCreating a Fax Distribution List 26. Fax Group List Administration Form Fax Group List Administration27. Fax Group List Editing Form Fax Group List EditingModifying a Fax Distribution List 28. Fax Group List Administration FormDeleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice PromptsGeneral Fax Mail Greeting Administration Selecting Greetings General Fax Call Answer Greeting AdministrationListening to the Fax Mail Greeting Message Recording Custom Fax Mail GreetingsRecording Custom Fax Call Answer Greetings Listening to the Fax Call Answer GreetingSubscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting MessageChanging the Greeting In Use Logging Accessing Fax ResponseEntering Fax Response Data Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response ServiceFax Response Workspace Administration Menu Fax Response Workspace AdministrationEdit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax MessagesCreating Faxmenus Creating MenusPrinting Out Menus Edit FaxMenu Form Edit FaxMenuFaxMenu Message Administration Administering the Main MenuAdminister Fax Mail Greeting Recording the Main Menu Main Menu General AdministrationListening to the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax MessagesInstalling the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Recording a Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationListening to the Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General AdministrationSelecting the Goodbye Message Listening to the Custom Goodbye MessageRecording a Custom Goodbye Message Loading the Fax Response Coversheet Fax Response Coversheet AdministrationDesigning the Fax Response Coversheet Fax Coversheet Header InformationFax Response Coversheet Administration Screen FAX Response Coversheet AdministrationPrinting the Fax Coversheet Modifying Your Existing Fax Response ServiceViewing the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering MenusModifying Menus Modifying Deep Menus Modifying Non-Deep MenusRemoving Menus 12. Edit FaxMenu Form Administering Faxmenus13. FaxMenu Message Administration Form Removing Faxmenus Modifying FaxmenusAllowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response ServiceTest Your Fax Response Service 14. View Service screen View ServiceBacking Up Your Fax Response Service Page Stopping the voice system Resetting the voice systemIntroduction Starting the voice systemRetrieving Messages from the General Mailbox System Management OperationsViewing the Event Log Discarding Old Fax MessagesUsing the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX AttendantStopping the Voice System Displaying the System Status Resetting the Voice SystemShutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice ChannelsRestoring Files Backing Up FilesFax Equipment Operations Fax Equipment Administration FAX Equipment Operations Fax Channel AdministrationChange State of Fax Equipment Fax Channel AdministrationChange State of Fax Equipment Form Change State of Fax EquipmentAdminister FAX Line Extension Administering Fax LinesFax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment DiagnosticsFax Equipment Diagnostics Screen Fax Equipment DiagnosticsFax Equipment Diagnostics Results Fax Equipment Diagnostics-ResultsReaching the Reports Menu Generating FAX Attendant ReportsReports Accessing FAX Attendant ReportsAudix Voice Power/FAX Attendant Reports Menu Fax Response Usage Report Reset Log OptionFax Channel Utilization Report Fax Channel Utilization Report Print OptionMailbox Usage Print Option Fax Subscriber Usage ReportFax Subscriber Usage Print Option Mailbox Usage ReportPage Most Recent Audit Phone Line Usage Print OptionSubscribers Over Mailbox Limit Report Subscribers Over Mailbox Print OptionSystem Reports Accessing System ReportsEvent Log Report Event Log Report Options Page Event Log Print Option Hardware verification TroubleshootingApplication operation problems Master Controller Verification Hardware VerificationFax Board Diagnostics Circuit Board DiagnosticsTrouble Indication User Response Application Operation ProblemsTrouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing WindowsMoving Within a Window Types of WindowsOn-line Help Type of Movement Keys Cursor MovementMenu Selection Alternatives Form Fill-in Alternatives Function KeysStandard Function Keys Frame Management Refresh Window List Open WindowsMove Active Window Reshape WindowCommand Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message FormatCannot Save Shared Memory integer During string To Disk System Message ListingsSpeech Processing Library Spplib SPPNOSAVE, MajorTransaction State Machine TSM Process TSMSCRD, Major TSMTRAN, MajorTSMNOSLOT, Major TSMNOSCRIPT, MajorTSMNOSCPTP, Major TSMSHMFAIL, CriticalTSMPCFAIL, Major TSMTSTART, MajorTSMTRCMD, Major TSMSEPREAD, MajorTSMINVLDMSG, Inform TSMNOSPACE, MajorVROPUSAGECNT, Major Voice Response Output Process VropVROPRESIZESP, Major VROPLRULIST, MajorVROPBADFS, Major VROPCONFIG, MajorVROPHWERR, Major VROPNOSPACE, CriticalVROPMSGERR, Major VROPTIMEOUT, InformVROPNONEX, Major VROPSHMERR, MajorVROPBADPHR, Major VROPBADTAG, InformVROPNOSPCHBLK, Major VROPBADCODE, MajorVROPFSIO, Major VROPBADFREE, MajorETATT, Inform Error Tracker ET ProcessSHMEMSHOW, Status READDB, StatusETMSGSND, Critical ETCKSHMEM, MajorETESLOT, Inform ETMSGRCV, CriticalETSHMIT, Inform ETNORULES, MajorETNOSHMEM, Critical ETNOVAR, InformETSTUCK, Major ETURS, CriticalETURB, Critical ETWIPE, InformETPRIORITY, Status ETNEWPID, MajorETDYKE, Status ETNEWS, StatusMaintenance MTC Process SYSFAIL, Major RCVEMSG, CriticalSENDMSG, Critical UNKTYPE, MajorCLRSEMA, Major SETSEMA, MajorSHMFAIL, Critical SHMINVD, CriticalTip/Ring Interface Process Trip Data Base Initialization DbinitTrip Tip/Ring Event Receipt Failure, Reason integer TRIPDTBL, CriticalTrip Shared Memory devtbl Attach Failure, Reason integer TRIPEVNT, CriticalLIBOUTERR, Inform Fax Database Library Error MessagesUser Applications APP LIBSYSERR, MajorLIBREQERR, Major LIBSCRERR, MajorLIBMSGERR, Major LIBPHRDEL, InformLIBUNKCALL, Inform LIBMSGSRC, InformVMDOUTERR, Inform FAX Attendant DIP Error MessagesVMDREQERR, Major VMDSCRERR, MajorVMDMSGERR, Major VMDPHRDEL, InformVMDMSGUNEX, Inform unrecognized message VMDADMERR, Major admin process error stringVMDMSGSRC, Inform VMDSTARTUP, Critical startup failedFFAXIOTERM, Major Fax Manager DIP Error MessagesFFAXIODISABLE, Critical FFAXMGRTERM, MajorFMEMORYFAIL, Major FPRINTFAIL, MajorFNOTIFYFAIL, Major FMAILBOXFAIL, MajorFTRANSFERFAIL, Major FUPDATEFAIL, MajorFLOOKUPFAIL, Major FUNIDENTIFIED, MajorVMDSYSERR, Major Voice Mail Database DIP Error MessagesFTXDISC, Inform FRXDISC, InformVMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDMDWARN, Major couldn’t send MD warning string VMDVROPERR, Major Vrop problem stringVMDSHMFAIL, Major problem with shmem string Admmsgerr Major Administration Error MessagesDCP Communications Process Error Messages Admsyserr MajorDcpbadname Inform Dcpmsgsrc Inform Dcpgetscr MajorDcpdcpifail Major Dcpmsgerr MajorRptmsgerr Major Reports Error MessagesDcpdcpiprob Inform Rptsyserr MajorOcsyserr Major Outcalling Error MessagesRPTMEMERR, Major Ocmsgsrc Inform Ocscrerr MajorOcmsgerr Major Ocreqerr MajorOclongnbr Inform Ocbadext InformOcgetscr Major FAXCNGWARN, Warning Fax Data Interface ProcessFAXCNGINFO, Inform FAXCNGMAJOR, Major Failure on TRopen Invalid state for channel channel numberFAXCNGMAJOR, Major Could not attach shared memory FAXCNGMAJOR, Major Could not malloc memoryMSGRECVERR, Major string Switch Information Data Interface ProcessCREATSHMFL, Major string ATSHMFL, Major stringFAX Attendant Menu Trees FAX Attendant Menu TreeIN-1 IndexIN-2 IN-3 IN-4 IN-5 IN-6 IN-7