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AT&T 2.1.1 manual IN-5

Models: 2.1.1

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P

parameter administration fax account code, 2-5general Fax System, 3-6

parameters

switch interface, 2-4system, 2-4

Personal Fax Extensions, 1-4personal fax number subscribers, 2-8phone line usage report, 6-5

Plain Paper Printing, 1-6planning

FAX Attendant, 2-1

Fax Response Service, 2-11subscriber administration, 2-7

Power-On Self Test, 7-2print option

event report, 6-12

fax channel utilization report, 6-4Fax Response Usage report , 6-4Fax Subscriber Usage, 6-5mailbox usage, 6-5

most recent audit report, 6-7phone line usage report, 6-7subscribers over mailbox limit, 6-7

printing

subscriber database, 3-32printing menus, 4-8

printing the fax coversheet, 4-25process

Data Base Initialization (DBINIT), B-23Error Tracker (ET), B-15

Fax Data Interface, B-45

Maintenance (MTC), B-20

Switch Information Data Interface, B-47Tip/Ring Interface Process (TRIP), B-23Transaction State Machine (TSM), B-6User Applications (APP), B-25

Voice Response Output Process(VROP), B-10purpose and scope, ix

recording a general mailbox greeting message, 3-47recording announcements messages, 4-13recording custom fax call answer greetings, 3-44recording custom fax mail greetings, 3-43recording faxmenu, 4-13

recording menu, 4-13recording the main menu, 4-12refresh rate

changing, 5-11refresh window, A-7registration

service administrator, 3-32related documents, xiii Release 2.1.1

feature enhancements, 1-6Remote Retrieval of Fax Messages, 1-4remote site fax messages, 1-4removing faxmenus, 4-33

removing menus, 4-30

removing subscriber profiles, 3-31removing subscribers, 3-30renumbering extensions, 3-29report generation, 6-1

reports accessing, 6-8event log, 6-9

event log options, 6-10FAX Attendant, 6-1FAX attendant, 6-2

fax channel utilization, 6-4Fax Response Usage, 6-4fax response usage, 6-4mailbox usage, 6-5most recent audit, 6-7phone line usage, 6-7reset log option, 6-4subscribers over mailbox limit, 6-7

Reports error messages, B-41reports menu

reaching, 6-1,6-2

reset log option, 6-4,6-5,6-7resetting the voice system, 5-8restoring files, 5-12

review

system planning, 2-1

R

reaching the reports menu, 6-1,6-2rebooting the UNIX System, 5-9receiving faxes confidentially, 1-4recording a custom goodbye message, 4-22recording a custom touch-tone gate prompt, 4-20

S

selecting greetings, 3-43,3-45selecting the goodbye message, 4-22selecting touch-tone gate prompts, 4-21send fax messages

IN-5

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AT&T 2.1.1 manual IN-5

Contents

AT&T FAX AttendantTM Release Security Federal Communications Commission FCC StatementTrademarks Ordering InformationContents System Operations TroubleshootingReport Generation User InterfaceIndex FAX Attendant Menu TreeIii Figures Fax Response Administration Page Purpose and Scope About This GuideAssistance Intended AudienceConventions Used in this Guide How to Use This GuideTypical Function Key Labels XiiXiii Related DocumentsOverview IntroductionFAX Attendant Features FAX Attendant ServicesEconomy Delivery Intelligent Auto-RetryDelivery Reports Distribution ListsFax Machine Call Coverage Call Accounting IntegrationPersonal Fax Extensions Group Fax NumbersMessage Waiting Lamp MWL Notification AutoprintingOutcalling Integrated Administration New Features for ReleasePlain Paper Printing Co-residency with the Audix Voice Poer SystemAdministrable Fax Mailbox Size Improved Component/Port Level DiagnosticsConsolidated Delivery Reports Outbound Channel LimitationsSubscriber Name Administration Switch-Integrated ModeTelephone System Interface Message Overflow to General MailboxCo-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System PlanningCalling Groups Call Coverage PathsPlanning the FAX Attendant System Assigning Services to Voice ChannelsAssigning Lines/Pools to Voice Channels Switch Interface ParametersSystem Parameters Fax Account Code Parameter Administration Subscriber Administration Fax Account Code List AdministrationExtension Directory Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax SubscribersFax Machine Call Coverage Subscribers Class Group Fax Number AdministratorOutcalling Administration Service Administrator RegistrationPlanning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX AttendantLogging In to IS-III Information ConventionsStatus Screen Integrated Solution III Main Menu Integrated SolutionAudix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant MenuFax System Parameters Administration General Fax System Parameter AdministrationUpdating General Fax System Parameters General Fax Parameters AdministrationVoice System Parameter Administration Voice System Parameter AdministrationUpdating System Parameters Account Code Parameter AdministrationAccount Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter AdministrationAccount Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List AdministrationAdding a New Subscriber Updating Account Codes11. Extension Directory Screen Extension Directory12. Audix Voice Power User Screen Audix Voice Power User13. Subscriber Administration Screen, Page 1 Subscriber Administration14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 220. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the SystemPrinting the Subscriber Database 24. Service Administrator Registration Form Service Administrator RegistrationOutcalling Administration Updating Service Administrator RegistrationCreating a Fax Distribution List Fax Group List AdministrationUpdating Outcalling Parameters 26. Fax Group List Administration Form Fax Group List Administration27. Fax Group List Editing Form Fax Group List EditingModifying a Fax Distribution List 28. Fax Group List Administration FormDeleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice PromptsGeneral Fax Mail Greeting Administration Listening to the Fax Mail Greeting Message General Fax Call Answer Greeting AdministrationRecording Custom Fax Mail Greetings Selecting GreetingsRecording Custom Fax Call Answer Greetings Listening to the Fax Call Answer GreetingSubscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting MessageChanging the Greeting In Use Entering Fax Response Data Accessing Fax ResponseLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response ServiceFax Response Workspace Administration Menu Fax Response Workspace AdministrationEdit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax MessagesPrinting Out Menus Creating MenusCreating Faxmenus Edit FaxMenu Form Edit FaxMenuFaxMenu Message Administration Administering the Main MenuAdminister Fax Mail Greeting Listening to the Main Menu Main Menu General AdministrationRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax MessagesInstalling the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Listening to the Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationRecording a Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General AdministrationRecording a Custom Goodbye Message Listening to the Custom Goodbye MessageSelecting the Goodbye Message Designing the Fax Response Coversheet Fax Response Coversheet AdministrationFax Coversheet Header Information Loading the Fax Response CoversheetFax Response Coversheet Administration Screen FAX Response Coversheet AdministrationViewing the Fax Coversheet Modifying Your Existing Fax Response ServicePrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering MenusModifying Menus Modifying Deep Menus Modifying Non-Deep MenusRemoving Menus 12. Edit FaxMenu Form Administering Faxmenus13. FaxMenu Message Administration Form Removing Faxmenus Modifying FaxmenusAllowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response ServiceTest Your Fax Response Service 14. View Service screen View ServiceBacking Up Your Fax Response Service Page Introduction Resetting the voice systemStarting the voice system Stopping the voice systemRetrieving Messages from the General Mailbox System Management OperationsViewing the Event Log Discarding Old Fax MessagesUsing the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX AttendantStopping the Voice System Displaying the System Status Resetting the Voice SystemShutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice ChannelsFax Equipment Operations Backing Up FilesRestoring Files Fax Equipment Administration FAX Equipment Operations Fax Channel AdministrationChange State of Fax Equipment Fax Channel AdministrationChange State of Fax Equipment Form Change State of Fax EquipmentAdminister FAX Line Extension Administering Fax LinesFax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment DiagnosticsFax Equipment Diagnostics Screen Fax Equipment DiagnosticsFax Equipment Diagnostics Results Fax Equipment Diagnostics-ResultsReaching the Reports Menu Generating FAX Attendant ReportsReports Accessing FAX Attendant ReportsAudix Voice Power/FAX Attendant Reports Menu Fax Channel Utilization Report Reset Log OptionFax Channel Utilization Report Print Option Fax Response Usage ReportFax Subscriber Usage Print Option Fax Subscriber Usage ReportMailbox Usage Report Mailbox Usage Print OptionPage Subscribers Over Mailbox Limit Report Phone Line Usage Print OptionSubscribers Over Mailbox Print Option Most Recent AuditSystem Reports Accessing System ReportsEvent Log Report Event Log Report Options Page Event Log Print Option Application operation problems TroubleshootingHardware verification Master Controller Verification Hardware VerificationFax Board Diagnostics Circuit Board DiagnosticsTrouble Indication User Response Application Operation ProblemsTrouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing WindowsOn-line Help Types of WindowsMoving Within a Window Menu Selection Alternatives Cursor MovementType of Movement Keys Form Fill-in Alternatives Function KeysStandard Function Keys Frame Management Move Active Window List Open WindowsReshape Window Refresh WindowCommand Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message FormatSpeech Processing Library Spplib System Message ListingsSPPNOSAVE, Major Cannot Save Shared Memory integer During string To DiskTransaction State Machine TSM Process TSMNOSLOT, Major TSMTRAN, MajorTSMNOSCRIPT, Major TSMSCRD, MajorTSMPCFAIL, Major TSMSHMFAIL, CriticalTSMTSTART, Major TSMNOSCPTP, MajorTSMINVLDMSG, Inform TSMSEPREAD, MajorTSMNOSPACE, Major TSMTRCMD, MajorVROPRESIZESP, Major Voice Response Output Process VropVROPLRULIST, Major VROPUSAGECNT, MajorVROPHWERR, Major VROPCONFIG, MajorVROPNOSPACE, Critical VROPBADFS, MajorVROPNONEX, Major VROPTIMEOUT, InformVROPSHMERR, Major VROPMSGERR, MajorVROPNOSPCHBLK, Major VROPBADTAG, InformVROPBADCODE, Major VROPBADPHR, MajorVROPFSIO, Major VROPBADFREE, MajorSHMEMSHOW, Status Error Tracker ET ProcessREADDB, Status ETATT, InformETESLOT, Inform ETCKSHMEM, MajorETMSGRCV, Critical ETMSGSND, CriticalETNOSHMEM, Critical ETNORULES, MajorETNOVAR, Inform ETSHMIT, InformETURB, Critical ETURS, CriticalETWIPE, Inform ETSTUCK, MajorETDYKE, Status ETNEWPID, MajorETNEWS, Status ETPRIORITY, StatusMaintenance MTC Process SENDMSG, Critical RCVEMSG, CriticalUNKTYPE, Major SYSFAIL, MajorSHMFAIL, Critical SETSEMA, MajorSHMINVD, Critical CLRSEMA, MajorTip/Ring Interface Process Trip Data Base Initialization DbinitTrip Shared Memory devtbl Attach Failure, Reason integer TRIPDTBL, CriticalTRIPEVNT, Critical Trip Tip/Ring Event Receipt Failure, Reason integerUser Applications APP Fax Database Library Error MessagesLIBSYSERR, Major LIBOUTERR, InformLIBMSGERR, Major LIBSCRERR, MajorLIBPHRDEL, Inform LIBREQERR, MajorLIBUNKCALL, Inform LIBMSGSRC, InformVMDOUTERR, Inform FAX Attendant DIP Error MessagesVMDMSGERR, Major VMDSCRERR, MajorVMDPHRDEL, Inform VMDREQERR, MajorVMDMSGSRC, Inform VMDADMERR, Major admin process error stringVMDSTARTUP, Critical startup failed VMDMSGUNEX, Inform unrecognized messageFFAXIODISABLE, Critical Fax Manager DIP Error MessagesFFAXMGRTERM, Major FFAXIOTERM, MajorFNOTIFYFAIL, Major FPRINTFAIL, MajorFMAILBOXFAIL, Major FMEMORYFAIL, MajorFLOOKUPFAIL, Major FUPDATEFAIL, MajorFUNIDENTIFIED, Major FTRANSFERFAIL, MajorFTXDISC, Inform Voice Mail Database DIP Error MessagesFRXDISC, Inform VMDSYSERR, MajorVMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDSHMFAIL, Major problem with shmem string VMDVROPERR, Major Vrop problem stringVMDMDWARN, Major couldn’t send MD warning string DCP Communications Process Error Messages Administration Error MessagesAdmsyserr Major Admmsgerr MajorDcpbadname Inform Dcpdcpifail Major Dcpgetscr MajorDcpmsgerr Major Dcpmsgsrc InformDcpdcpiprob Inform Reports Error MessagesRptsyserr Major Rptmsgerr MajorRPTMEMERR, Major Outcalling Error MessagesOcsyserr Major Ocmsgerr Major Ocscrerr MajorOcreqerr Major Ocmsgsrc InformOcgetscr Major Ocbadext InformOclongnbr Inform FAXCNGINFO, Inform Fax Data Interface ProcessFAXCNGWARN, Warning FAXCNGMAJOR, Major Could not attach shared memory Invalid state for channel channel numberFAXCNGMAJOR, Major Could not malloc memory FAXCNGMAJOR, Major Failure on TRopenCREATSHMFL, Major string Switch Information Data Interface ProcessATSHMFL, Major string MSGRECVERR, Major stringFAX Attendant Menu Trees FAX Attendant Menu TreeIN-1 IndexIN-2 IN-3 IN-4 IN-5 IN-6 IN-7