AT&T FAX AttendantTM Release
Ordering Information
Federal Communications Commission FCC Statement
Security
Trademarks
Contents
User Interface
Troubleshooting
System Operations
Report Generation
Index
FAX Attendant Menu Tree
Iii
Figures
Fax Response Administration
Page
Purpose and Scope
About This Guide
Assistance
Intended Audience
Conventions Used in this Guide
How to Use This Guide
Typical Function Key Labels
Xii
Xiii
Related Documents
Overview
Introduction
FAX Attendant Features
FAX Attendant Services
Distribution Lists
Intelligent Auto-Retry
Economy Delivery
Delivery Reports
Group Fax Numbers
Call Accounting Integration
Fax Machine Call Coverage
Personal Fax Extensions
Message Waiting Lamp MWL Notification
Autoprinting
Outcalling
Co-residency with the Audix Voice Poer System
New Features for Release
Integrated Administration
Plain Paper Printing
Outbound Channel Limitations
Improved Component/Port Level Diagnostics
Administrable Fax Mailbox Size
Consolidated Delivery Reports
Message Overflow to General Mailbox
Switch-Integrated Mode
Subscriber Name Administration
Telephone System Interface
Co-Resident Configuration
Planning for FAX Attendant on Merlin Legend System
Review of System Planning
Calling Groups
Call Coverage Paths
Planning the FAX Attendant System
Assigning Services to Voice Channels
Assigning Lines/Pools to Voice Channels
Switch Interface Parameters
System Parameters
Fax Account Code Parameter Administration
Subscriber Administration
Fax Account Code List Administration
Extension Directory
Subscriber Administration Planning
Personal Fax Number Subscribers without Fax Machines Class
Types of Fax Subscribers
Fax Machine Call Coverage Subscribers Class
Group Fax Number Administrator
Outcalling Administration
Service Administrator Registration
Planning Your Fax Response Service
Customizing Voice Prompts
Entering FAX Attendant Data
Implementing FAX Attendant
Logging In to IS-III
Information Conventions
Status Screen
Integrated Solution III Main Menu
Integrated Solution
Audix Voice Power/FAX Attendant
Audix Voice Power/FAX Attendant Menu
Fax System Parameters Administration
General Fax System Parameter Administration
Updating General Fax System Parameters
General Fax Parameters Administration
Voice System Parameter Administration
Voice System Parameter Administration
Updating System Parameters
Account Code Parameter Administration
Account Code Parameter Administration form appears
Updating Account Code Parameters
Account Code Parameter Administration
Account Code List Administration
Account Code List Administration form appears
10. Account Code List Administration Form
Account Code List Administration
Adding a New Subscriber
Updating Account Codes
11. Extension Directory Screen
Extension Directory
12. Audix Voice Power User Screen
Audix Voice Power User
13. Subscriber Administration Screen, Page 1
Subscriber Administration
14. Subscriber Administration Screen, Page 2
Adding a Special Purpose Extension
15. Extension Directory Screen
16. Special Purpose Extension Screen
Special Purpose Extension Screen
17. Audix Voice Power User Screen
18. Subscriber Administration Screen, Page 1
Changing a Subscriber Profile
19. Subscriber Administration Screen, Page 2
20. Extension Directory Screen
21. Audix Voice Power User Screen
22. Subscriber Administration Screen, Page 1
Renumbering an Extension for a Subscriber
23. Subscriber Administration Screen, Page 2
Removing a Subscriber from Audix Voice Power/FAX Attendant
Displaying the Subscriber Database
Deleting a Subscriber’s Profile from the System
Printing the Subscriber Database
24. Service Administrator Registration Form
Service Administrator Registration
Outcalling Administration
Updating Service Administrator Registration
Creating a Fax Distribution List
Fax Group List Administration
Updating Outcalling Parameters
26. Fax Group List Administration Form
Fax Group List Administration
27. Fax Group List Editing Form
Fax Group List Editing
Modifying a Fax Distribution List
28. Fax Group List Administration Form
Deleting a Fax Distribution List
29. Fax Group List Administration Form
Logging In to the Voice System
Custom Voice Prompts
General Fax Mail Greeting Administration
Selecting Greetings
General Fax Call Answer Greeting Administration
Listening to the Fax Mail Greeting Message
Recording Custom Fax Mail Greetings
Recording Custom Fax Call Answer Greetings
Listening to the Fax Call Answer Greeting
Subscriber Recorded Name Administration
General Mailbox Greeting Administration
Recording a General Mailbox Greeting Message
Listening to the General Mailbox Greeting Message
Changing the Greeting In Use
Entering Fax Response Data
Accessing Fax Response
Logging
Status Screen
Fax Response Administration
Audix Voice Power/FAX Attendant Menu
Fax Response Administration
Implementing a New Fax Response Service
Fax Response Workspace Administration Menu
Fax Response Workspace Administration
Edit Workspace/Edit Inactive Fax Messages Form
Edit Workspace/Edit Inactive Fax Messages
Printing Out Menus
Creating Menus
Creating Faxmenus
Edit FaxMenu Form
Edit FaxMenu
FaxMenu Message Administration
Administering the Main Menu
Administer Fax Mail Greeting
Listening to the Main Menu
Main Menu General Administration
Recording the Main Menu
Recording Menu Messages, Faxmenu Messages Announcements
Page
FAX-ADM
Loading Fax Messages
Installing the Workspace
Page
Administering the Touch-Tone Gate Prompt and Goodbye Message
Page
Listening to the Custom Touch-Tone Gate Prompt
Touch-Tone Gate Prompt General Administration
Recording a Custom Touch-Tone Gate Prompt
Selecting Touch-Tone Gate Prompts
Goodbye Message General Administration
Recording a Custom Goodbye Message
Listening to the Custom Goodbye Message
Selecting the Goodbye Message
Loading the Fax Response Coversheet
Fax Response Coversheet Administration
Designing the Fax Response Coversheet
Fax Coversheet Header Information
Fax Response Coversheet Administration Screen
FAX Response Coversheet Administration
Viewing the Fax Coversheet
Modifying Your Existing Fax Response Service
Printing the Fax Coversheet
10. Fax Response Workspace Administration Menu
Copy Service Into Workspace
Administering Menus
Modifying Menus
Modifying Deep Menus
Modifying Non-Deep Menus
Removing Menus
12. Edit FaxMenu Form
Administering Faxmenus
13. FaxMenu Message Administration Form
Removing Faxmenus
Modifying Faxmenus
Allowing Callers to Return to the Main Menu
Helpful Hints Creating and Loading Fax Response Service
Test Your Fax Response Service
14. View Service screen
View Service
Backing Up Your Fax Response Service
Page
Stopping the voice system
Resetting the voice system
Introduction
Starting the voice system
Retrieving Messages from the General Mailbox
System Management Operations
Viewing the Event Log
Discarding Old Fax Messages
Using the Explain Command
TSMRCV, Critical
Starting the Voice System
Operating FAX Attendant
Stopping the Voice System
Displaying the System Status
Resetting the Voice System
Shutting Down and Rebooting the Unix System
Displaying the System Monitor
Changing the Refresh Rate
Changing the State of Voice Channels
Fax Equipment Operations
Backing Up Files
Restoring Files
Fax Equipment Administration
FAX Equipment Operations
Fax Channel Administration
Change State of Fax Equipment
Fax Channel Administration
Change State of Fax Equipment Form
Change State of Fax Equipment
Administer FAX Line Extension
Administering Fax Lines
Fax Transmission Control
Canceling Subscriber Fax Transmissions
Fax Equipment Diagnostics
Fax Equipment Diagnostics Screen
Fax Equipment Diagnostics
Fax Equipment Diagnostics Results
Fax Equipment Diagnostics-Results
Reaching the Reports Menu
Generating FAX Attendant Reports
Reports
Accessing FAX Attendant Reports
Audix Voice Power/FAX Attendant Reports Menu
Fax Response Usage Report
Reset Log Option
Fax Channel Utilization Report
Fax Channel Utilization Report Print Option
Mailbox Usage Print Option
Fax Subscriber Usage Report
Fax Subscriber Usage Print Option
Mailbox Usage Report
Page
Most Recent Audit
Phone Line Usage Print Option
Subscribers Over Mailbox Limit Report
Subscribers Over Mailbox Print Option
System Reports
Accessing System Reports
Event Log Report
Event Log Report Options
Page
Event Log Print Option
Application operation problems
Troubleshooting
Hardware verification
Master Controller Verification
Hardware Verification
Fax Board Diagnostics
Circuit Board Diagnostics
Trouble Indication User Response
Application Operation Problems
Trouble Indication
Trouble Indication
Trouble Indication
Trouble Indication User Response
Trouble Indication User Response
FAX Attendant is failing to make calls outside the switch
Trouble Indication
Trouble Indication User Response
Trouble Indication
Trouble Indication
Trouble Indication
User Interface Information
Accessing Windows
On-line Help
Types of Windows
Moving Within a Window
Menu Selection Alternatives
Cursor Movement
Type of Movement Keys
Form Fill-in Alternatives
Function Keys
Standard Function Keys
Frame Management
Refresh Window
List Open Windows
Move Active Window
Reshape Window
Command Menu Procedures
Introduction to System Messages
System Messages
Page
Software Architecture
Critical 904 Cscfuse Cabinet Fuse Blown
System Message Format
Cannot Save Shared Memory integer During string To Disk
System Message Listings
Speech Processing Library Spplib
SPPNOSAVE, Major
Transaction State Machine TSM Process
TSMSCRD, Major
TSMTRAN, Major
TSMNOSLOT, Major
TSMNOSCRIPT, Major
TSMNOSCPTP, Major
TSMSHMFAIL, Critical
TSMPCFAIL, Major
TSMTSTART, Major
TSMTRCMD, Major
TSMSEPREAD, Major
TSMINVLDMSG, Inform
TSMNOSPACE, Major
VROPUSAGECNT, Major
Voice Response Output Process Vrop
VROPRESIZESP, Major
VROPLRULIST, Major
VROPBADFS, Major
VROPCONFIG, Major
VROPHWERR, Major
VROPNOSPACE, Critical
VROPMSGERR, Major
VROPTIMEOUT, Inform
VROPNONEX, Major
VROPSHMERR, Major
VROPBADPHR, Major
VROPBADTAG, Inform
VROPNOSPCHBLK, Major
VROPBADCODE, Major
VROPFSIO, Major
VROPBADFREE, Major
ETATT, Inform
Error Tracker ET Process
SHMEMSHOW, Status
READDB, Status
ETMSGSND, Critical
ETCKSHMEM, Major
ETESLOT, Inform
ETMSGRCV, Critical
ETSHMIT, Inform
ETNORULES, Major
ETNOSHMEM, Critical
ETNOVAR, Inform
ETSTUCK, Major
ETURS, Critical
ETURB, Critical
ETWIPE, Inform
ETPRIORITY, Status
ETNEWPID, Major
ETDYKE, Status
ETNEWS, Status
Maintenance MTC Process
SYSFAIL, Major
RCVEMSG, Critical
SENDMSG, Critical
UNKTYPE, Major
CLRSEMA, Major
SETSEMA, Major
SHMFAIL, Critical
SHMINVD, Critical
Tip/Ring Interface Process Trip
Data Base Initialization Dbinit
Trip Tip/Ring Event Receipt Failure, Reason integer
TRIPDTBL, Critical
Trip Shared Memory devtbl Attach Failure, Reason integer
TRIPEVNT, Critical
LIBOUTERR, Inform
Fax Database Library Error Messages
User Applications APP
LIBSYSERR, Major
LIBREQERR, Major
LIBSCRERR, Major
LIBMSGERR, Major
LIBPHRDEL, Inform
LIBUNKCALL, Inform
LIBMSGSRC, Inform
VMDOUTERR, Inform
FAX Attendant DIP Error Messages
VMDREQERR, Major
VMDSCRERR, Major
VMDMSGERR, Major
VMDPHRDEL, Inform
VMDMSGUNEX, Inform unrecognized message
VMDADMERR, Major admin process error string
VMDMSGSRC, Inform
VMDSTARTUP, Critical startup failed
FFAXIOTERM, Major
Fax Manager DIP Error Messages
FFAXIODISABLE, Critical
FFAXMGRTERM, Major
FMEMORYFAIL, Major
FPRINTFAIL, Major
FNOTIFYFAIL, Major
FMAILBOXFAIL, Major
FTRANSFERFAIL, Major
FUPDATEFAIL, Major
FLOOKUPFAIL, Major
FUNIDENTIFIED, Major
VMDSYSERR, Major
Voice Mail Database DIP Error Messages
FTXDISC, Inform
FRXDISC, Inform
VMDOUTERR, Inform
VMDMSGUNEX, Inform unrecognized message integer
VMDSHMFAIL, Major problem with shmem string
VMDVROPERR, Major Vrop problem string
VMDMDWARN, Major couldn’t send MD warning string
Admmsgerr Major
Administration Error Messages
DCP Communications Process Error Messages
Admsyserr Major
Dcpbadname Inform
Dcpmsgsrc Inform
Dcpgetscr Major
Dcpdcpifail Major
Dcpmsgerr Major
Rptmsgerr Major
Reports Error Messages
Dcpdcpiprob Inform
Rptsyserr Major
RPTMEMERR, Major
Outcalling Error Messages
Ocsyserr Major
Ocmsgsrc Inform
Ocscrerr Major
Ocmsgerr Major
Ocreqerr Major
Ocgetscr Major
Ocbadext Inform
Oclongnbr Inform
FAXCNGINFO, Inform
Fax Data Interface Process
FAXCNGWARN, Warning
FAXCNGMAJOR, Major Failure on TRopen
Invalid state for channel channel number
FAXCNGMAJOR, Major Could not attach shared memory
FAXCNGMAJOR, Major Could not malloc memory
MSGRECVERR, Major string
Switch Information Data Interface Process
CREATSHMFL, Major string
ATSHMFL, Major string
FAX Attendant Menu Trees
FAX Attendant Menu Tree
IN-1
Index
IN-2
IN-3
IN-4
IN-5
IN-6
IN-7
