Application Operation Problems | AT&T 2.1.1 specification

Troubleshooting

check the connection pins on the AT bus

check the CPU

go offhook and listen for dialtone

loopback test on analog paths up to the telephone interface

gate array scanpath testing.

See the Fax Equipment Operations section in Chapter 5 for instructions on how to run diagnostics on the fax boards.

Application Operation Problems

This section will assist you in identifying and locating problems that occur with the application rather than with the hardware. If a symptom in the ‘‘Trouble Indication’’ column occurs, check the solution given in the ‘‘User Response’’ column.

If problems continue, contact a field service representative for assistance.

Trouble Indication	User Response
During installation of the FAX	Stop the installation process by pressing
Attendant package, you are	the Delete key and create a login for the
prompted for a login for the	voice administrator.
voice administrator;
however, one has not been
created.
Message Waiting Lamp will	Check the switch administration of the
not turn on or off.	Message Waiting Lamp for that extension
	to verify that it was enabled. Also, make
	sure the Message Waiting Lamp fields in
	the Voice System Parameter Administration
	window are correctly filled in.
	Check to see whether the code to turn on
	the lamp on the Voice System Parameter
	screen matches the code to the Message
	Waiting Lamp.
	For switch-integrated configurations, also
	check that a service has been assigned to
	channel 0 and that channel 0 is in an "in
	service" state.

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AT&T 2.1.1 manual Application Operation Problems, Trouble Indication User Response

Contents

AT&T FAX AttendantTM Release Security Federal Communications Commission FCC StatementTrademarks Ordering Information Contents System Operations TroubleshootingReport Generation User Interface Index FAX Attendant Menu TreeIii Figures Fax Response Administration Page Purpose and Scope About This Guide Assistance Intended Audience Conventions Used in this Guide How to Use This Guide Typical Function Key Labels Xii Xiii Related Documents Overview Introduction FAX Attendant Features FAX Attendant Services Economy Delivery Intelligent Auto-RetryDelivery Reports Distribution Lists Fax Machine Call Coverage Call Accounting IntegrationPersonal Fax Extensions Group Fax Numbers Message Waiting Lamp MWL Notification AutoprintingOutcalling Integrated Administration New Features for ReleasePlain Paper Printing Co-residency with the Audix Voice Poer System Administrable Fax Mailbox Size Improved Component/Port Level DiagnosticsConsolidated Delivery Reports Outbound Channel Limitations Subscriber Name Administration Switch-Integrated ModeTelephone System Interface Message Overflow to General Mailbox Co-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System Planning Calling Groups Call Coverage Paths Planning the FAX Attendant System Assigning Services to Voice Channels Assigning Lines/Pools to Voice Channels Switch Interface ParametersSystem Parameters Fax Account Code Parameter Administration Subscriber Administration Fax Account Code List AdministrationExtension Directory Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax Subscribers Fax Machine Call Coverage Subscribers Class Group Fax Number Administrator Outcalling Administration Service Administrator Registration Planning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX Attendant Logging In to IS-III Information Conventions Status Screen Integrated Solution III Main Menu Integrated Solution Audix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant Menu Fax System Parameters Administration General Fax System Parameter Administration Updating General Fax System Parameters General Fax Parameters Administration Voice System Parameter Administration Voice System Parameter Administration Updating System Parameters Account Code Parameter Administration Account Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter Administration Account Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List Administration Adding a New Subscriber Updating Account Codes 11. Extension Directory Screen Extension Directory 12. Audix Voice Power User Screen Audix Voice Power User 13. Subscriber Administration Screen, Page 1 Subscriber Administration 14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen 17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 2 20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2 Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the System Printing the Subscriber Database 24. Service Administrator Registration Form Service Administrator Registration Outcalling Administration Updating Service Administrator Registration Creating a Fax Distribution List Fax Group List AdministrationUpdating Outcalling Parameters 26. Fax Group List Administration Form Fax Group List Administration 27. Fax Group List Editing Form Fax Group List Editing Modifying a Fax Distribution List 28. Fax Group List Administration Form Deleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice Prompts General Fax Mail Greeting Administration Listening to the Fax Mail Greeting Message General Fax Call Answer Greeting AdministrationRecording Custom Fax Mail Greetings Selecting Greetings Recording Custom Fax Call Answer Greetings Listening to the Fax Call Answer Greeting Subscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting Message Changing the Greeting In Use Entering Fax Response Data Accessing Fax ResponseLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response Service Fax Response Workspace Administration Menu Fax Response Workspace Administration Edit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax Messages Printing Out Menus Creating MenusCreating Faxmenus Edit FaxMenu Form Edit FaxMenu FaxMenu Message Administration Administering the Main Menu Administer Fax Mail Greeting Listening to the Main Menu Main Menu General AdministrationRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax Messages Installing the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Listening to the Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationRecording a Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General Administration Recording a Custom Goodbye Message Listening to the Custom Goodbye MessageSelecting the Goodbye Message Designing the Fax Response Coversheet Fax Response Coversheet AdministrationFax Coversheet Header Information Loading the Fax Response Coversheet Fax Response Coversheet Administration Screen FAX Response Coversheet Administration Viewing the Fax Coversheet Modifying Your Existing Fax Response ServicePrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering Menus Modifying Menus Modifying Deep Menus Modifying Non-Deep Menus Removing Menus 12. Edit FaxMenu Form Administering Faxmenus 13. FaxMenu Message Administration Form Removing Faxmenus Modifying Faxmenus Allowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response Service Test Your Fax Response Service 14. View Service screen View Service Backing Up Your Fax Response Service Page Introduction Resetting the voice systemStarting the voice system Stopping the voice system Retrieving Messages from the General Mailbox System Management Operations Viewing the Event Log Discarding Old Fax Messages Using the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX Attendant Stopping the Voice System Displaying the System Status Resetting the Voice System Shutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice Channels Fax Equipment Operations Backing Up FilesRestoring Files Fax Equipment Administration FAX Equipment Operations Fax Channel Administration Change State of Fax Equipment Fax Channel Administration Change State of Fax Equipment Form Change State of Fax Equipment Administer FAX Line Extension Administering Fax Lines Fax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Screen Fax Equipment Diagnostics Fax Equipment Diagnostics Results Fax Equipment Diagnostics-Results Reaching the Reports Menu Generating FAX Attendant Reports Reports Accessing FAX Attendant Reports Audix Voice Power/FAX Attendant Reports Menu Fax Channel Utilization Report Reset Log OptionFax Channel Utilization Report Print Option Fax Response Usage Report Fax Subscriber Usage Print Option Fax Subscriber Usage ReportMailbox Usage Report Mailbox Usage Print OptionPage Subscribers Over Mailbox Limit Report Phone Line Usage Print OptionSubscribers Over Mailbox Print Option Most Recent Audit System Reports Accessing System Reports Event Log Report Event Log Report Options Page Event Log Print Option Application operation problems TroubleshootingHardware verification Master Controller Verification Hardware Verification Fax Board Diagnostics Circuit Board Diagnostics Trouble Indication User Response Application Operation Problems Trouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing Windows On-line Help Types of WindowsMoving Within a Window Menu Selection Alternatives Cursor MovementType of Movement Keys Form Fill-in Alternatives Function Keys Standard Function Keys Frame Management Move Active Window List Open WindowsReshape Window Refresh Window Command Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message Format Speech Processing Library Spplib System Message ListingsSPPNOSAVE, Major Cannot Save Shared Memory integer During string To Disk Transaction State Machine TSM Process TSMNOSLOT, Major TSMTRAN, MajorTSMNOSCRIPT, Major TSMSCRD, Major TSMPCFAIL, Major TSMSHMFAIL, CriticalTSMTSTART, Major TSMNOSCPTP, Major TSMINVLDMSG, Inform TSMSEPREAD, MajorTSMNOSPACE, Major TSMTRCMD, Major VROPRESIZESP, Major Voice Response Output Process VropVROPLRULIST, Major VROPUSAGECNT, Major VROPHWERR, Major VROPCONFIG, MajorVROPNOSPACE, Critical VROPBADFS, Major VROPNONEX, Major VROPTIMEOUT, InformVROPSHMERR, Major VROPMSGERR, Major VROPNOSPCHBLK, Major VROPBADTAG, InformVROPBADCODE, Major VROPBADPHR, Major VROPFSIO, Major VROPBADFREE, Major SHMEMSHOW, Status Error Tracker ET ProcessREADDB, Status ETATT, Inform ETESLOT, Inform ETCKSHMEM, MajorETMSGRCV, Critical ETMSGSND, Critical ETNOSHMEM, Critical ETNORULES, MajorETNOVAR, Inform ETSHMIT, Inform ETURB, Critical ETURS, CriticalETWIPE, Inform ETSTUCK, Major ETDYKE, Status ETNEWPID, MajorETNEWS, Status ETPRIORITY, Status Maintenance MTC Process SENDMSG, Critical RCVEMSG, CriticalUNKTYPE, Major SYSFAIL, Major SHMFAIL, Critical SETSEMA, MajorSHMINVD, Critical CLRSEMA, Major Tip/Ring Interface Process Trip Data Base Initialization Dbinit Trip Shared Memory devtbl Attach Failure, Reason integer TRIPDTBL, CriticalTRIPEVNT, Critical Trip Tip/Ring Event Receipt Failure, Reason integer User Applications APP Fax Database Library Error MessagesLIBSYSERR, Major LIBOUTERR, Inform LIBMSGERR, Major LIBSCRERR, MajorLIBPHRDEL, Inform LIBREQERR, Major LIBUNKCALL, Inform LIBMSGSRC, Inform VMDOUTERR, Inform FAX Attendant DIP Error Messages VMDMSGERR, Major VMDSCRERR, MajorVMDPHRDEL, Inform VMDREQERR, Major VMDMSGSRC, Inform VMDADMERR, Major admin process error stringVMDSTARTUP, Critical startup failed VMDMSGUNEX, Inform unrecognized message FFAXIODISABLE, Critical Fax Manager DIP Error MessagesFFAXMGRTERM, Major FFAXIOTERM, Major FNOTIFYFAIL, Major FPRINTFAIL, MajorFMAILBOXFAIL, Major FMEMORYFAIL, Major FLOOKUPFAIL, Major FUPDATEFAIL, MajorFUNIDENTIFIED, Major FTRANSFERFAIL, Major FTXDISC, Inform Voice Mail Database DIP Error MessagesFRXDISC, Inform VMDSYSERR, Major VMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDSHMFAIL, Major problem with shmem string VMDVROPERR, Major Vrop problem stringVMDMDWARN, Major couldn’t send MD warning string DCP Communications Process Error Messages Administration Error MessagesAdmsyserr Major Admmsgerr Major Dcpbadname Inform Dcpdcpifail Major Dcpgetscr MajorDcpmsgerr Major Dcpmsgsrc Inform Dcpdcpiprob Inform Reports Error MessagesRptsyserr Major Rptmsgerr Major RPTMEMERR, Major Outcalling Error MessagesOcsyserr Major Ocmsgerr Major Ocscrerr MajorOcreqerr Major Ocmsgsrc Inform Ocgetscr Major Ocbadext InformOclongnbr Inform FAXCNGINFO, Inform Fax Data Interface ProcessFAXCNGWARN, Warning FAXCNGMAJOR, Major Could not attach shared memory Invalid state for channel channel numberFAXCNGMAJOR, Major Could not malloc memory FAXCNGMAJOR, Major Failure on TRopen CREATSHMFL, Major string Switch Information Data Interface ProcessATSHMFL, Major string MSGRECVERR, Major string FAX Attendant Menu Trees FAX Attendant Menu Tree IN-1 Index IN-2 IN-3 IN-4 IN-5 IN-6 IN-7