Main
Notice
Federal Communications Commission (FCC) Statement
Security
Trademarks
Ordering Information
Contents
About This Guide
1
2
3
Page
Page
Figures
About This Guide
iv
3
Figures 4
5
6
Page
About This Guide
Purpose and Scope
Intended Audience
Assistance
x
How to Use This Guide
Voice Power
in this style of type
Planning and Implementation
AT&T AUDIX Voice
xii
Related Documents
Introduction 1
Overview
AT&T FAX Attendant System
FAX Attendant Services
FAX Attendant Features
1-2
Page
This feature operates only in a switch-integrated system.
1-4
This feature operates only in a switch-integrated system.
Page
New Features for Release 2.1.1
1-6
Page
Telephone System Interface
Switch-Integrated Mode
1-8
Co-Resident Configuration
Feature and Planning Review 2
Review of System Planning
Planning for FAX Attendant on the MERLIN LEGEND System
Call Coverage Paths
Calling Groups
2-2
Planning the FAX Attendant System
Assigning Services to Voice Channels
Assigning Lines/Pools to Voice Channels
Switch Interface Parameters
2-4
System Parameters
Fax Account Code Parameter Administration
Fax Account Code List Administration
Implementation
2-6
integrated administration
Subscriber Administration
Subscriber Administration Planning
Implementation
Types of Fax Subscribers
Types of Fax Subscribers
Personal Fax Number Subscribers without Fax Machines (Class 1)
2-8
Subscribers with Fax Mailboxes but without Personal Fax Numbers (Class 2)
Group Fax Number Administrator
AT&T FAX Attendant
Users Guide, How to Record a Personal Greeting
Fax Machine Call Coverage Subscribers (Class 3)
Service Administrator Registration
Outcalling Administration
2-10
Planning Your Fax Response Service
Setting up the Fax Response service requires extensive planning
Customizing Voice Prompts
2-12
Implementing FAX Attendant 3
Entering FAX Attendant Data
and Implementation
User Interface Information
Information Conventions
Logging In to IS-III
3-2
is
Integrated Solution III, System Managers Guide
Page
3-4
The AUDIX Voice Power/FAX Attendant Menu
AUDIX Voice
Planning and Implementation
, Release 2.1.1, System Managers Guide
General Fax System Parameter
3-6
Updating General Fax System Parameters
Voice System Parameter Administration
3-8
Updating System Parameters
Account Code Parameter Administration
3-10
Updating Account Code Parameters
Account Code List Administration
3-12
Page
3-14
Updating Account Codes
Subscriber Administration
Implementation
Adding a New Subscriber
3-16
Page
3-18
Page
Adding a Special Purpose Extension
3-20
Page
3-22
Page
3-24
Changing a Subscriber Profile
3-26
Page
3-28
Renumbering an Extension for a Subscriber
special
Removing a Subscriber from AUDIX Voice Power/FAX Attendant
Planning and Implementation
3-30
AT&T AUDIX Voice
Deleting a Subscribers Profile from the System
AT&T AUDIX Voice Power
Implementation
Displaying the Subscriber Database
Printing the Subscriber Database
Service Administrator Registration
3-32
Page
Updating Service Administrator Registration
Outcalling Administration
3-34
Updating Outcalling Parameters
Fax Group List Administration
Creating a Fax Distribution List
3-36
Page
Modifying a Fax Distribution List
3-38
Deleting a Fax Distribution List
3-40
Custom Voice Prompts
General Fax Mail Greeting Administration
3-42
Replay the current choices
Listening to the Fax Mail Greeting Message
Recording Custom Fax Mail Greetings
General Fax Call Answer Greeting
Record custom Fax Call Answer greeting
Listen to custom Fax Mail greeting
Replay the current choices
Select between system or custom Fax Mail greeting
Listening to the Fax Call Answer Greeting
Recording Custom Fax Call Answer Greetings
3-44
Selecting Greetings
Subscriber Recorded Name Administration
Return to Prompt for Extension
Record Name for Current Extension
General Mailbox Greeting Administration
Record Messages
3-46
To Go to FAX Attendant
Administer Outcalling
Listening to the General Mailbox Greeting Message
Recording a General Mailbox Greeting Message
Changing the Greeting In Use
3-48
Fax Response Administration 4
Entering Fax Response Data
Accessing Fax Response
Logging In
4-2
Page
4-4
Implementing a New Fax Response Service
Voice Power
4-6
Page
Creating Menus
Printing Out Menus
4-8
Creating Faxmenus
Page
Administering the Main Menu
4-10
Send a Fax Message
Get Fax Messages
Administer Your Name, Fax Call Answer Greeting,
Autoprint Setting, or Delivery Report Setting Change Your Password or Administer
Your Fax Distribution Lists Go to Voice Mail
Main Menu General Administration
Listening to the Main Menu
4-12
Recording the Main Menu
Administering Workspace Menus, Announcements, and Fax Messages
Recording Menu Messages, Faxmenu Messages, and Announcements
Administer Fax Mail Greeting
4-14
Administer Fax Call Answer Greeting
Administer Fax Response Workspace Menus,
Administer Fax Response Main Menu
Administer Fax Response Good-bye Message
Loading Fax Messages
Installing the Workspace
4-16
Page
Administering the Touch-Tone Gate Prompt and Goodbye Message
4-18
Page
Touch-Tone Gate Prompt General
Listening to the Custom Touch-Tone Gate Prompt
4-20
Recording a Custom Touch-Tone Gate Prompt
Selecting Touch-Tone Gate Prompts
Goodbye Message General Administration
Select between system or custom Goodbye Message
Listen to custom Goodbye Message
Record custom Goodbye Message
Listening to the Custom Goodbye Message
Recording a Custom Goodbye Message
4-22
Selecting the Goodbye Message
Fax Response Coversheet Administration
Designing the Fax Response Coversheet
Fax Coversheet Header Information
Loading the Fax Response Coversheet
4-24
Viewing the Fax Coversheet
Printing the Fax Coversheet
Modifying Your Existing Fax Response Service
4-26
Administering Menus
Creating Menus
Modifying Menus
4-28
Modifying Non-Deep Menus
Modifying Deep Menus
Removing Menus
4-30
Administering Faxmenus
Creating Faxmenus
4-32
Modifying Faxmenus
Removing Faxmenus
Helpful Hints: Creating and Loading Fax Response Service
Applications that Require Collecting Voice Telephone Numbers
4-34
Allowing Callers to Return to the Main Menu
your fax machine. You should press Start and then hang up the telephone. If you choose option
How to Best Set Your Fax Machine for Loading Fax Response Documents
Test Your Fax Response Service
4-36
Backing Up Your Fax Response Service
Page
System Operations 5
Introduction
System Management Operations
Retrieving Messages from the General Mailbox
5-2
Discarding Old Fax Messages
Viewing the Event Log
is
Appendix B: Error Messages
Using the Explain Command
Using the Explain Command
5-4
Page
Operating FAX Attendant
Starting the Voice System
5-6
Stopping the Voice System
Displaying the System Status
Voice System is up and running at run level 4.
5-8
Voice system is down and stopped with run level 2.
Resetting the Voice System
Shutting Down and Rebooting the UNIX System
Displaying the System Monitor
5-10
Changing the Refresh Rate
Changing the State of Voice Channels
y
n
Guide
very few
Backing Up Files
Restoring Files
5-12
1-800-628-2888.
Fax Equipment Operations
Fax Equipment Administration
Fax Channel Administration
5-14
Change State of Fax Equipment
i
5-16
m
no
yes
ch
Administering Fax Lines
Fax Transmission Control
5-18
Canceling Subscriber Fax Transmissions
Fax Equipment Diagnostics
ca
5-20
ch
no
yes
all
Fax Equipment DiagnosticsResults
Report Generation 6
Generating FAX Attendant Reports
Reaching the Reports Menu
Reaching the Reports Menu in the Integrated Solution III Environment
Accessing FAX Attendant Reports
6-2
Page
Page
Fax Subscriber Usage Report
Reset Log Option
Fax Subscriber Usage Print Option
Mailbox Usage Report
Mailbox Usage Print Option
6-6
Reset Log Option
Phone Line Usage Print Option
Subscribers Over Mailbox Limit Report
Subscribers Over Mailbox Print Option
Most Recent Audit
Accessing System Reports
6-8
Event Log Report
Event Log Report Options
6-10
Page
Page
Troubleshooting 7
Troubleshooting
Hardware Verification
Master Controller Verification
7-2
AT&T Applications Controller User Guide
AT&T Master Controller III Users Guide
Circuit Board Diagnostics
ca
y
all
Fax Board Diagnostics
Application Operation Problems
7-4
Page
7-6
Page
7-8
Page
7-10
Page
Verifying Extensions
7-12
Voice Power/Fax Attendant System
Page
7-14
Page
User Interface A
User Interface Information
active
Accessing Windows
Types of Windows
Menu windows
A-2
Form windows
Text windows
Cursor Movement
Menu Selection Alternatives
Form Fill-in Alternatives
all valid choices. When there are many valid choices, the menu will contain a subset
A-4
Function Keys
Standard Function Keys
Frame Management
Frame Management
A-6
List Open Windows
Move Active Window
reshape
Reshape Window
Refresh Window
Command Menu Procedures
A-8
System Messages B
Introduction to System Messages
Viewing the Event Log
Using the Explain Command
B-2
Software Architecture
System Message Format
<priority> <msg_id> <text> <time>
B-4
CRITICAL 904 (CS_C_FUSE) Cabinet Fuse Blown 15:30
<priority> <# instances> <msg_id> <mnemonic> <time>
System Message Listings
Speech Processing Library (SPPLIB)
Transaction State Machine (TSM) Process
B-6
Page
Channel
B-8
Page
UNIX
Voice Response Output Process (VROP)
!
B-10
Page
B-12
Page
B-14
Error Tracker (ET) Process
B-16
Page
B-18
Page
Maintenance (MTC) Process
B-20
Page
B-22
Data Base Initialization (DBINIT)
Tip/Ring Interface Process (TRIP)
UNIX Programmer Reference Manual
B-24
User Applications (APP)
Fax Database Library Error Messages
B-26
Page
FAX Attendant DIP Error Messages
B-28
Page
B-30
Fax Manager DIP Error Messages
B-32
Page
Voice Mail Database DIP Error Messages
B-34
Page
B-36
Page
Administration Error Messages
DCP Communications Process Error Messages
B-38
Page
B-40
Reports Error Messages
Outcalling Error Messages
B-42
Page
B-44
Fax Data Interface Process
B-46
Switch Information Data Interface Process
Page
Index A
B
IN-1
C
D
E
F
IN-2
G
H
IN-3
I
K
L
IN-4
M
N
P
R
IN-5
S
T
U
IN-6
V
W
IN-7