AT&T FAX AttendantTM Release
 Trademarks
Federal Communications Commission FCC Statement
Security
Ordering Information
 Contents
 Report Generation
Troubleshooting
System Operations
User Interface
 Index
FAX Attendant Menu Tree
Iii
 Figures
 Fax Response Administration
Page
 About This Guide
Purpose and Scope
 Intended Audience
Assistance
 How to Use This Guide
Conventions Used in this Guide
 Xii
Typical Function Key Labels
 Related Documents
Xiii
 Introduction
Overview
 FAX Attendant Services
FAX Attendant Features
 Delivery Reports
Intelligent Auto-Retry
Economy Delivery
Distribution Lists
 Personal Fax Extensions
Call Accounting Integration
Fax Machine Call Coverage
Group Fax Numbers
 Message Waiting Lamp MWL Notification
Autoprinting
Outcalling
 Plain Paper Printing
New Features for Release
Integrated Administration
Co-residency with the Audix Voice Poer System
 Consolidated Delivery Reports
Improved Component/Port Level Diagnostics
Administrable Fax Mailbox Size
Outbound Channel Limitations
 Telephone System Interface
Switch-Integrated Mode
Subscriber Name Administration
Message Overflow to General Mailbox
 Co-Resident Configuration
 Review of System Planning
Planning for FAX Attendant on Merlin Legend System
 Call Coverage Paths
Calling Groups
 Assigning Services to Voice Channels
Planning the FAX Attendant System
 Assigning Lines/Pools to Voice Channels
Switch Interface Parameters
System Parameters
 Fax Account Code Parameter Administration
 Subscriber Administration
Fax Account Code List Administration
Extension Directory
 Subscriber Administration Planning
 Types of Fax Subscribers
Personal Fax Number Subscribers without Fax Machines Class
 Group Fax Number Administrator
Fax Machine Call Coverage Subscribers Class
 Service Administrator Registration
Outcalling Administration
 Planning Your Fax Response Service
 Customizing Voice Prompts
 Implementing FAX Attendant
Entering FAX Attendant Data
 Information Conventions
Logging In to IS-III
 Status Screen
 Integrated Solution
Integrated Solution III Main Menu
 Audix Voice Power/FAX Attendant Menu
Audix Voice Power/FAX Attendant
 General Fax System Parameter Administration
Fax System Parameters Administration
 General Fax Parameters Administration
Updating General Fax System Parameters
 Voice System Parameter Administration
Voice System Parameter Administration
 Account Code Parameter Administration
Updating System Parameters
 Account Code Parameter Administration form appears
 Account Code Parameter Administration
Updating Account Code Parameters
 Account Code List Administration
 Account Code List Administration form appears
 Account Code List Administration
10. Account Code List Administration Form
 Updating Account Codes
Adding a New Subscriber
 Extension Directory
11. Extension Directory Screen
 Audix Voice Power User
12. Audix Voice Power User Screen
 Subscriber Administration
13. Subscriber Administration Screen, Page 1
 14. Subscriber Administration Screen, Page 2
 Adding a Special Purpose Extension
 15. Extension Directory Screen
 Special Purpose Extension Screen
16. Special Purpose Extension Screen
 17. Audix Voice Power User Screen
 18. Subscriber Administration Screen, Page 1
 19. Subscriber Administration Screen, Page 2
Changing a Subscriber Profile
 20. Extension Directory Screen
 21. Audix Voice Power User Screen
 22. Subscriber Administration Screen, Page 1
 23. Subscriber Administration Screen, Page 2
Renumbering an Extension for a Subscriber
 Removing a Subscriber from Audix Voice Power/FAX Attendant
 Deleting a Subscriber’s Profile from the System
Displaying the Subscriber Database
 Printing the Subscriber Database
 Service Administrator Registration
24. Service Administrator Registration Form
 Updating Service Administrator Registration
Outcalling Administration
 Creating a Fax Distribution List
Fax Group List Administration
Updating Outcalling Parameters
 Fax Group List Administration
26. Fax Group List Administration Form
 Fax Group List Editing
27. Fax Group List Editing Form
 28. Fax Group List Administration Form
Modifying a Fax Distribution List
 Deleting a Fax Distribution List
 29. Fax Group List Administration Form
 Custom Voice Prompts
Logging In to the Voice System
 General Fax Mail Greeting Administration
 Recording Custom Fax Mail Greetings
General Fax Call Answer Greeting Administration
Listening to the Fax Mail Greeting Message
Selecting Greetings
 Listening to the Fax Call Answer Greeting
Recording Custom Fax Call Answer Greetings
 Subscriber Recorded Name Administration
 General Mailbox Greeting Administration
 Listening to the General Mailbox Greeting Message
Recording a General Mailbox Greeting Message
 Changing the Greeting In Use
 Entering Fax Response Data
Accessing Fax Response
Logging
 Status Screen
 Fax Response Administration
 Audix Voice Power/FAX Attendant Menu
 Implementing a New Fax Response Service
Fax Response Administration
 Fax Response Workspace Administration
Fax Response Workspace Administration Menu
 Edit Workspace/Edit Inactive Fax Messages
Edit Workspace/Edit Inactive Fax Messages Form
 Printing Out Menus
Creating Menus
Creating Faxmenus
 Edit FaxMenu
Edit FaxMenu Form
 Administering the Main Menu
FaxMenu Message Administration
 Administer Fax Mail Greeting
 Listening to the Main Menu
Main Menu General Administration
Recording the Main Menu
 Recording Menu Messages, Faxmenu Messages Announcements
Page
 Loading Fax Messages
FAX-ADM
 Installing the Workspace
Page
 Administering the Touch-Tone Gate Prompt and Goodbye Message
Page
 Listening to the Custom Touch-Tone Gate Prompt
Touch-Tone Gate Prompt General Administration
Recording a Custom Touch-Tone Gate Prompt
 Goodbye Message General Administration
Selecting Touch-Tone Gate Prompts
 Recording a Custom Goodbye Message
Listening to the Custom Goodbye Message
Selecting the Goodbye Message
 Fax Coversheet Header Information
Fax Response Coversheet Administration
Designing the Fax Response Coversheet
Loading the Fax Response Coversheet
 FAX Response Coversheet Administration
Fax Response Coversheet Administration Screen
 Viewing the Fax Coversheet
Modifying Your Existing Fax Response Service
Printing the Fax Coversheet
 10. Fax Response Workspace Administration Menu
 Administering Menus
Copy Service Into Workspace
 Modifying Menus
 Modifying Non-Deep Menus
Modifying Deep Menus
 Removing Menus
 Administering Faxmenus
12. Edit FaxMenu Form
 13. FaxMenu Message Administration Form
 Modifying Faxmenus
Removing Faxmenus
 Helpful Hints Creating and Loading Fax Response Service
Allowing Callers to Return to the Main Menu
 Test Your Fax Response Service
 View Service
14. View Service screen
 Backing Up Your Fax Response Service
Page
 Starting the voice system
Resetting the voice system
Introduction
Stopping the voice system
 System Management Operations
Retrieving Messages from the General Mailbox
 Discarding Old Fax Messages
Viewing the Event Log
 Using the Explain Command
 TSMRCV, Critical
 Operating FAX Attendant
Starting the Voice System
 Stopping the Voice System
 Resetting the Voice System
Displaying the System Status
 Shutting Down and Rebooting the Unix System
 Displaying the System Monitor
 Changing the State of Voice Channels
Changing the Refresh Rate
 Fax Equipment Operations
Backing Up Files
Restoring Files
 Fax Equipment Administration
 Fax Channel Administration
FAX Equipment Operations
 Fax Channel Administration
Change State of Fax Equipment
 Change State of Fax Equipment
Change State of Fax Equipment Form
 Administering Fax Lines
Administer FAX Line Extension
 Fax Transmission Control
 Fax Equipment Diagnostics
Canceling Subscriber Fax Transmissions
 Fax Equipment Diagnostics
Fax Equipment Diagnostics Screen
 Fax Equipment Diagnostics-Results
Fax Equipment Diagnostics Results
 Generating FAX Attendant Reports
Reaching the Reports Menu
 Accessing FAX Attendant Reports
Reports
 Audix Voice Power/FAX Attendant Reports Menu
 Fax Channel Utilization Report Print Option
Reset Log Option
Fax Channel Utilization Report
Fax Response Usage Report
 Mailbox Usage Report
Fax Subscriber Usage Report
Fax Subscriber Usage Print Option
Mailbox Usage Print Option
Page
 Subscribers Over Mailbox Print Option
Phone Line Usage Print Option
Subscribers Over Mailbox Limit Report
Most Recent Audit
 Accessing System Reports
System Reports
 Event Log Report
 Event Log Report Options
Page
 Event Log Print Option
 Application operation problems
Troubleshooting
Hardware verification
 Hardware Verification
Master Controller Verification
 Circuit Board Diagnostics
Fax Board Diagnostics
 Application Operation Problems
Trouble Indication User Response
 Trouble Indication
 Trouble Indication
 Trouble Indication
 Trouble Indication User Response
 Trouble Indication User Response
 FAX Attendant is failing to make calls outside the switch
 Trouble Indication
 Trouble Indication User Response
 Trouble Indication
 Trouble Indication
 Trouble Indication
 Accessing Windows
User Interface Information
 On-line Help
Types of Windows
Moving Within a Window
 Menu Selection Alternatives
Cursor Movement
Type of Movement Keys
 Function Keys
Form Fill-in Alternatives
 Standard Function Keys
 Frame Management
 Reshape Window
List Open Windows
Move Active Window
Refresh Window
 Command Menu Procedures
 System Messages
Introduction to System Messages
Page
 Software Architecture
 System Message Format
Critical 904 Cscfuse Cabinet Fuse Blown
 SPPNOSAVE, Major
System Message Listings
Speech Processing Library Spplib
Cannot Save Shared Memory integer During string To Disk
 Transaction State Machine TSM Process
 TSMNOSCRIPT, Major
TSMTRAN, Major
TSMNOSLOT, Major
TSMSCRD, Major
 TSMTSTART, Major
TSMSHMFAIL, Critical
TSMPCFAIL, Major
TSMNOSCPTP, Major
 TSMNOSPACE, Major
TSMSEPREAD, Major
TSMINVLDMSG, Inform
TSMTRCMD, Major
 VROPLRULIST, Major
Voice Response Output Process Vrop
VROPRESIZESP, Major
VROPUSAGECNT, Major
 VROPNOSPACE, Critical
VROPCONFIG, Major
VROPHWERR, Major
VROPBADFS, Major
 VROPSHMERR, Major
VROPTIMEOUT, Inform
VROPNONEX, Major
VROPMSGERR, Major
 VROPBADCODE, Major
VROPBADTAG, Inform
VROPNOSPCHBLK, Major
VROPBADPHR, Major
 VROPBADFREE, Major
VROPFSIO, Major
 READDB, Status
Error Tracker ET Process
SHMEMSHOW, Status
ETATT, Inform
 ETMSGRCV, Critical
ETCKSHMEM, Major
ETESLOT, Inform
ETMSGSND, Critical
 ETNOVAR, Inform
ETNORULES, Major
ETNOSHMEM, Critical
ETSHMIT, Inform
 ETWIPE, Inform
ETURS, Critical
ETURB, Critical
ETSTUCK, Major
 ETNEWS, Status
ETNEWPID, Major
ETDYKE, Status
ETPRIORITY, Status
 Maintenance MTC Process
 UNKTYPE, Major
RCVEMSG, Critical
SENDMSG, Critical
SYSFAIL, Major
 SHMINVD, Critical
SETSEMA, Major
SHMFAIL, Critical
CLRSEMA, Major
 Data Base Initialization Dbinit
Tip/Ring Interface Process Trip
 TRIPEVNT, Critical
TRIPDTBL, Critical
Trip Shared Memory devtbl Attach Failure, Reason integer
Trip Tip/Ring Event Receipt Failure, Reason integer
 LIBSYSERR, Major
Fax Database Library Error Messages
User Applications APP
LIBOUTERR, Inform
 LIBPHRDEL, Inform
LIBSCRERR, Major
LIBMSGERR, Major
LIBREQERR, Major
 LIBMSGSRC, Inform
LIBUNKCALL, Inform
 FAX Attendant DIP Error Messages
VMDOUTERR, Inform
 VMDPHRDEL, Inform
VMDSCRERR, Major
VMDMSGERR, Major
VMDREQERR, Major
 VMDSTARTUP, Critical startup failed
VMDADMERR, Major admin process error string
VMDMSGSRC, Inform
VMDMSGUNEX, Inform unrecognized message
 FFAXMGRTERM, Major
Fax Manager DIP Error Messages
FFAXIODISABLE, Critical
FFAXIOTERM, Major
 FMAILBOXFAIL, Major
FPRINTFAIL, Major
FNOTIFYFAIL, Major
FMEMORYFAIL, Major
 FUNIDENTIFIED, Major
FUPDATEFAIL, Major
FLOOKUPFAIL, Major
FTRANSFERFAIL, Major
 FRXDISC, Inform
Voice Mail Database DIP Error Messages
FTXDISC, Inform
VMDSYSERR, Major
 VMDOUTERR, Inform
 VMDMSGUNEX, Inform unrecognized message integer
 VMDSHMFAIL, Major problem with shmem string
VMDVROPERR, Major Vrop problem string
VMDMDWARN, Major couldn’t send MD warning string
 Admsyserr Major
Administration Error Messages
DCP Communications Process Error Messages
Admmsgerr Major
 Dcpbadname Inform
 Dcpmsgerr Major
Dcpgetscr Major
Dcpdcpifail Major
Dcpmsgsrc Inform
 Rptsyserr Major
Reports Error Messages
Dcpdcpiprob Inform
Rptmsgerr Major
 RPTMEMERR, Major
Outcalling Error Messages
Ocsyserr Major
 Ocreqerr Major
Ocscrerr Major
Ocmsgerr Major
Ocmsgsrc Inform
 Ocgetscr Major
Ocbadext Inform
Oclongnbr Inform
 FAXCNGINFO, Inform
Fax Data Interface Process
FAXCNGWARN, Warning
 FAXCNGMAJOR, Major Could not malloc memory
Invalid state for channel channel number
FAXCNGMAJOR, Major Could not attach shared memory
FAXCNGMAJOR, Major Failure on TRopen
 ATSHMFL, Major string
Switch Information Data Interface Process
CREATSHMFL, Major string
MSGRECVERR, Major string
 FAX Attendant Menu Tree
FAX Attendant Menu Trees
 Index
IN-1
 IN-2
 IN-3
 IN-4
 IN-5
 IN-6
 IN-7