Trouble Indication | AT&T 2.1.1 manual

Troubleshooting

Trouble Indication

Unable to log in to the Fax

Mail Service.

Unable to leave messages.

User Response

Verify that the individual logging in is registered on the system.

Repeat the log in procedure but press the buttons more slowly.

Check to see if the password being used is correct. If the password is incorrect, determine if the user has been denied access (the System Manager changed the password) before allowing access.

Check to see if there is space available in the user’s mailbox. If not, have the user clean up the mailbox.

Also check to see if there is space available on the disk. Run the Message Space Usage Report and press End or PgDn to the last page to determine the space left on the disk.

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AT&T 2.1.1 manual Trouble Indication

Contents

AT&T FAX AttendantTM Release Federal Communications Commission FCC Statement SecurityTrademarks Ordering Information Contents Troubleshooting System OperationsReport Generation User Interface Index FAX Attendant Menu TreeIii Figures Fax Response Administration Page About This Guide Purpose and Scope Intended Audience Assistance How to Use This Guide Conventions Used in this Guide Xii Typical Function Key Labels Related Documents Xiii Introduction Overview FAX Attendant Services FAX Attendant Features Intelligent Auto-Retry Economy DeliveryDelivery Reports Distribution Lists Call Accounting Integration Fax Machine Call CoveragePersonal Fax Extensions Group Fax Numbers Message Waiting Lamp MWL Notification AutoprintingOutcalling New Features for Release Integrated AdministrationPlain Paper Printing Co-residency with the Audix Voice Poer System Improved Component/Port Level Diagnostics Administrable Fax Mailbox SizeConsolidated Delivery Reports Outbound Channel Limitations Switch-Integrated Mode Subscriber Name AdministrationTelephone System Interface Message Overflow to General Mailbox Co-Resident Configuration Review of System Planning Planning for FAX Attendant on Merlin Legend System Call Coverage Paths Calling Groups Assigning Services to Voice Channels Planning the FAX Attendant System Assigning Lines/Pools to Voice Channels Switch Interface ParametersSystem Parameters Fax Account Code Parameter Administration Subscriber Administration Fax Account Code List AdministrationExtension Directory Subscriber Administration Planning Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines Class Group Fax Number Administrator Fax Machine Call Coverage Subscribers Class Service Administrator Registration Outcalling Administration Planning Your Fax Response Service Customizing Voice Prompts Implementing FAX Attendant Entering FAX Attendant Data Information Conventions Logging In to IS-III Status Screen Integrated Solution Integrated Solution III Main Menu Audix Voice Power/FAX Attendant Menu Audix Voice Power/FAX Attendant General Fax System Parameter Administration Fax System Parameters Administration General Fax Parameters Administration Updating General Fax System Parameters Voice System Parameter Administration Voice System Parameter Administration Account Code Parameter Administration Updating System Parameters Account Code Parameter Administration form appears Account Code Parameter Administration Updating Account Code Parameters Account Code List Administration Account Code List Administration form appears Account Code List Administration 10. Account Code List Administration Form Updating Account Codes Adding a New Subscriber Extension Directory 11. Extension Directory Screen Audix Voice Power User 12. Audix Voice Power User Screen Subscriber Administration 13. Subscriber Administration Screen, Page 1 14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen Special Purpose Extension Screen 16. Special Purpose Extension Screen 17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 19. Subscriber Administration Screen, Page 2 Changing a Subscriber Profile 20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 23. Subscriber Administration Screen, Page 2 Renumbering an Extension for a Subscriber Removing a Subscriber from Audix Voice Power/FAX Attendant Deleting a Subscriber’s Profile from the System Displaying the Subscriber Database Printing the Subscriber Database Service Administrator Registration 24. Service Administrator Registration Form Updating Service Administrator Registration Outcalling Administration Creating a Fax Distribution List Fax Group List AdministrationUpdating Outcalling Parameters Fax Group List Administration 26. Fax Group List Administration Form Fax Group List Editing 27. Fax Group List Editing Form 28. Fax Group List Administration Form Modifying a Fax Distribution List Deleting a Fax Distribution List 29. Fax Group List Administration Form Custom Voice Prompts Logging In to the Voice System General Fax Mail Greeting Administration General Fax Call Answer Greeting Administration Listening to the Fax Mail Greeting MessageRecording Custom Fax Mail Greetings Selecting Greetings Listening to the Fax Call Answer Greeting Recording Custom Fax Call Answer Greetings Subscriber Recorded Name Administration General Mailbox Greeting Administration Listening to the General Mailbox Greeting Message Recording a General Mailbox Greeting Message Changing the Greeting In Use Entering Fax Response Data Accessing Fax ResponseLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Implementing a New Fax Response Service Fax Response Administration Fax Response Workspace Administration Fax Response Workspace Administration Menu Edit Workspace/Edit Inactive Fax Messages Edit Workspace/Edit Inactive Fax Messages Form Printing Out Menus Creating MenusCreating Faxmenus Edit FaxMenu Edit FaxMenu Form Administering the Main Menu FaxMenu Message Administration Administer Fax Mail Greeting Listening to the Main Menu Main Menu General AdministrationRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page Loading Fax Messages FAX-ADM Installing the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Listening to the Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationRecording a Custom Touch-Tone Gate Prompt Goodbye Message General Administration Selecting Touch-Tone Gate Prompts Recording a Custom Goodbye Message Listening to the Custom Goodbye MessageSelecting the Goodbye Message Fax Response Coversheet Administration Designing the Fax Response CoversheetFax Coversheet Header Information Loading the Fax Response Coversheet FAX Response Coversheet Administration Fax Response Coversheet Administration Screen Viewing the Fax Coversheet Modifying Your Existing Fax Response ServicePrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Administering Menus Copy Service Into Workspace Modifying Menus Modifying Non-Deep Menus Modifying Deep Menus Removing Menus Administering Faxmenus 12. Edit FaxMenu Form 13. FaxMenu Message Administration Form Modifying Faxmenus Removing Faxmenus Helpful Hints Creating and Loading Fax Response Service Allowing Callers to Return to the Main Menu Test Your Fax Response Service View Service 14. View Service screen Backing Up Your Fax Response Service Page Resetting the voice system IntroductionStarting the voice system Stopping the voice system System Management Operations Retrieving Messages from the General Mailbox Discarding Old Fax Messages Viewing the Event Log Using the Explain Command TSMRCV, Critical Operating FAX Attendant Starting the Voice System Stopping the Voice System Resetting the Voice System Displaying the System Status Shutting Down and Rebooting the Unix System Displaying the System Monitor Changing the State of Voice Channels Changing the Refresh Rate Fax Equipment Operations Backing Up FilesRestoring Files Fax Equipment Administration Fax Channel Administration FAX Equipment Operations Fax Channel Administration Change State of Fax Equipment Change State of Fax Equipment Change State of Fax Equipment Form Administering Fax Lines Administer FAX Line Extension Fax Transmission Control Fax Equipment Diagnostics Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Screen Fax Equipment Diagnostics-Results Fax Equipment Diagnostics Results Generating FAX Attendant Reports Reaching the Reports Menu Accessing FAX Attendant Reports Reports Audix Voice Power/FAX Attendant Reports Menu Reset Log Option Fax Channel Utilization ReportFax Channel Utilization Report Print Option Fax Response Usage Report Fax Subscriber Usage Report Fax Subscriber Usage Print OptionMailbox Usage Report Mailbox Usage Print OptionPage Phone Line Usage Print Option Subscribers Over Mailbox Limit ReportSubscribers Over Mailbox Print Option Most Recent Audit Accessing System Reports System Reports Event Log Report Event Log Report Options Page Event Log Print Option Application operation problems TroubleshootingHardware verification Hardware Verification Master Controller Verification Circuit Board Diagnostics Fax Board Diagnostics Application Operation Problems Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication Accessing Windows User Interface Information On-line Help Types of WindowsMoving Within a Window Menu Selection Alternatives Cursor MovementType of Movement Keys Function Keys Form Fill-in Alternatives Standard Function Keys Frame Management List Open Windows Move Active WindowReshape Window Refresh Window Command Menu Procedures System Messages Introduction to System MessagesPage Software Architecture System Message Format Critical 904 Cscfuse Cabinet Fuse Blown System Message Listings Speech Processing Library SpplibSPPNOSAVE, Major Cannot Save Shared Memory integer During string To Disk Transaction State Machine TSM Process TSMTRAN, Major TSMNOSLOT, MajorTSMNOSCRIPT, Major TSMSCRD, Major TSMSHMFAIL, Critical TSMPCFAIL, MajorTSMTSTART, Major TSMNOSCPTP, Major TSMSEPREAD, Major TSMINVLDMSG, InformTSMNOSPACE, Major TSMTRCMD, Major Voice Response Output Process Vrop VROPRESIZESP, MajorVROPLRULIST, Major VROPUSAGECNT, Major VROPCONFIG, Major VROPHWERR, MajorVROPNOSPACE, Critical VROPBADFS, Major VROPTIMEOUT, Inform VROPNONEX, MajorVROPSHMERR, Major VROPMSGERR, Major VROPBADTAG, Inform VROPNOSPCHBLK, MajorVROPBADCODE, Major VROPBADPHR, Major VROPBADFREE, Major VROPFSIO, Major Error Tracker ET Process SHMEMSHOW, StatusREADDB, Status ETATT, Inform ETCKSHMEM, Major ETESLOT, InformETMSGRCV, Critical ETMSGSND, Critical ETNORULES, Major ETNOSHMEM, CriticalETNOVAR, Inform ETSHMIT, Inform ETURS, Critical ETURB, CriticalETWIPE, Inform ETSTUCK, Major ETNEWPID, Major ETDYKE, StatusETNEWS, Status ETPRIORITY, Status Maintenance MTC Process RCVEMSG, Critical SENDMSG, CriticalUNKTYPE, Major SYSFAIL, Major SETSEMA, Major SHMFAIL, CriticalSHMINVD, Critical CLRSEMA, Major Data Base Initialization Dbinit Tip/Ring Interface Process Trip TRIPDTBL, Critical Trip Shared Memory devtbl Attach Failure, Reason integerTRIPEVNT, Critical Trip Tip/Ring Event Receipt Failure, Reason integer Fax Database Library Error Messages User Applications APPLIBSYSERR, Major LIBOUTERR, Inform LIBSCRERR, Major LIBMSGERR, MajorLIBPHRDEL, Inform LIBREQERR, Major LIBMSGSRC, Inform LIBUNKCALL, Inform FAX Attendant DIP Error Messages VMDOUTERR, Inform VMDSCRERR, Major VMDMSGERR, MajorVMDPHRDEL, Inform VMDREQERR, Major VMDADMERR, Major admin process error string VMDMSGSRC, InformVMDSTARTUP, Critical startup failed VMDMSGUNEX, Inform unrecognized message Fax Manager DIP Error Messages FFAXIODISABLE, CriticalFFAXMGRTERM, Major FFAXIOTERM, Major FPRINTFAIL, Major FNOTIFYFAIL, MajorFMAILBOXFAIL, Major FMEMORYFAIL, Major FUPDATEFAIL, Major FLOOKUPFAIL, MajorFUNIDENTIFIED, Major FTRANSFERFAIL, Major Voice Mail Database DIP Error Messages FTXDISC, InformFRXDISC, Inform VMDSYSERR, Major VMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDSHMFAIL, Major problem with shmem string VMDVROPERR, Major Vrop problem stringVMDMDWARN, Major couldn’t send MD warning string Administration Error Messages DCP Communications Process Error MessagesAdmsyserr Major Admmsgerr Major Dcpbadname Inform Dcpgetscr Major Dcpdcpifail MajorDcpmsgerr Major Dcpmsgsrc Inform Reports Error Messages Dcpdcpiprob InformRptsyserr Major Rptmsgerr Major RPTMEMERR, Major Outcalling Error MessagesOcsyserr Major Ocscrerr Major Ocmsgerr MajorOcreqerr Major Ocmsgsrc Inform Ocgetscr Major Ocbadext InformOclongnbr Inform FAXCNGINFO, Inform Fax Data Interface ProcessFAXCNGWARN, Warning Invalid state for channel channel number FAXCNGMAJOR, Major Could not attach shared memoryFAXCNGMAJOR, Major Could not malloc memory FAXCNGMAJOR, Major Failure on TRopen Switch Information Data Interface Process CREATSHMFL, Major stringATSHMFL, Major string MSGRECVERR, Major string FAX Attendant Menu Tree FAX Attendant Menu Trees Index IN-1 IN-2 IN-3 IN-4 IN-5 IN-6 IN-7