AT&T 2.1.1 manual Helpful Hints Creating and Loading Fax Response Service

Fax Response Administration

Helpful Hints: Creating and Loading

Fax Response Service

Applications that Require Collecting Voice

Telephone Numbers

Some fax response applications require a printout of calling party voice telephone numbers. A report that includes calling party telephone numbers can, for example, provide the opportunity to get qualified sales leads, or to return calls to people who are interested in information on your Fax Response Service. Calling party telephone numbers are generated in the Fax Response Usage Report. provided either the Calling Number Request feature or System Coversheet is activated.

Allowing Callers to Return to the Main

Menu

If you would like your callers to be able to return to the Main Menu after listening to a recorded announcement, you can do so by setting up a menu rather than an announcement. The prompt for this menu would be the announcement, followed by an instruction to the caller to enter * , 6 to return to the Main Menu. You would then record a short announcement to be played when the caller presses

1. The caller will hear this announcement, followed quickly by the goodbye message.

NOTE:

This example assumes the Delivery to Alternate Destination Allowed? option on the Fax System Parameter Administration screen is set to yes.

Example: You would like to have option 5 on the Main Menu be a recorded announcement containing detailed instructions on how to use this service. You would also like the caller to be able to return to the Main Menu, rather than having to redial the service.

On the Main Menu (Form L), make option 5 a menu, menu5 for this example. Use a separate Form L to set up menu5. Menu5 should include only one entry, a recorded announcement at option 1 (ann1 for this example). Record the following message for menu5:

To use the fax response service, you must be calling from a touch- tone telephone (if "Delivery to Alternate Destination Allowed?" is turned off, say "...you must be calling from the touch-tone telephone of your fax machine."). After selecting the information you wish to receive, you will be asked to choose a delivery method. To deliver the fax to the fax machine you are calling from, press 1 . If you would like to enter a fax number where the information can be delivered, press 2 . If you choose to receive the information on the fax machine you are calling from, you will be asked to press Start on

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