AT&T 2.1.1 manual Trouble Indication

Troubleshooting

Trouble Indication

The wrong fax service is being provided; for example, Fax Response instead of Fax Call Answer or Fax Mail.

Fax reception/transmission failed in the middle of a job.

User Response

On a system with switch integration: check that the correct service is configured to run on each channel. Fax Response or Fax Mail (Fax Mail provides for both Fax Mail and Fax Call Answer in this case). If Voice Call Answer is being provided in place of Fax Call Answer to a specific subscriber, the Voice and Fax extensions may have been reversed when administering the profile for that subscriber. Every subscriber profile must contain a voice number. If a real extension does not exist, a unique imaginary one must be used.

1.If the failure is consistently at one place on a given page, the file containing the fax is likely corrupted or otherwise unreadable.

2.If failures are random or confined to a single fax channel, the line connected to the fax channel may be noisy or otherwise unreliable, or the fax channel may be unreliable.

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