AT&T 2.1.1 Introduction 1

Introduction 1

Overview

AT&T FAX Attendant System

is a software application that enhances the

capabilities of all fax machines attached to a company’s telephone network. FAX

Attendant is based on the Integrated Voice PowerTM System software and the

FAX Attendant Application software that runs on the Master Controller III

(80486/SX) computer.

FAX Attendant provides the following features:

Coverage for busy or out-of-paper fax machines

Plain paper printing

Message arrival notification

Privacy for incoming fax messages

Off-site access to received messages

Automatic retry for busy fax machines

Fax delivery reports

Faxes sent to multiple destinations at one time (broadcasting)

Economy fax transmissions

Private fax numbers or personal fax machines for anyone in your

company

Fax information database for your customers (Fax Response service)

1-1

Contents

Main Notice Federal Communications Commission (FCC) Statement Security Trademarks Ordering Information Contents About This Guide 1 2 3 Page Page Figures About This Guide iv 3 Figures 4 5 6 Page About This Guide Purpose and Scope Intended Audience Assistance x How to Use This Guide Voice Power in this style of type Planning and Implementation AT&T AUDIX Voice xii Related Documents Introduction 1 Overview AT&T FAX Attendant System FAX Attendant Services FAX Attendant Features 1-2 Page This feature operates only in a switch-integrated system. 1-4 This feature operates only in a switch-integrated system. Page New Features for Release 2.1.1 1-6 Page Telephone System Interface Switch-Integrated Mode 1-8 Co-Resident Configuration Feature and Planning Review 2 Review of System Planning Planning for FAX Attendant on the MERLIN LEGEND System Call Coverage Paths Calling Groups 2-2 Planning the FAX Attendant System Assigning Services to Voice Channels Assigning Lines/Pools to Voice Channels Switch Interface Parameters 2-4 System Parameters Fax Account Code Parameter Administration Fax Account Code List Administration Implementation 2-6 integrated administration Subscriber Administration Subscriber Administration Planning Implementation Types of Fax Subscribers Types of Fax Subscribers Personal Fax Number Subscribers without Fax Machines (Class 1) 2-8 Subscribers with Fax Mailboxes but without Personal Fax Numbers (Class 2) Group Fax Number Administrator AT&T FAX Attendant Users Guide, How to Record a Personal Greeting Fax Machine Call Coverage Subscribers (Class 3) Service Administrator Registration Outcalling Administration 2-10 Planning Your Fax Response Service Setting up the Fax Response service requires extensive planning Customizing Voice Prompts 2-12 Implementing FAX Attendant 3 Entering FAX Attendant Data and Implementation User Interface Information Information Conventions Logging In to IS-III 3-2 is Integrated Solution III, System Managers Guide Page 3-4 The AUDIX Voice Power/FAX Attendant Menu AUDIX Voice Planning and Implementation , Release 2.1.1, System Managers Guide General Fax System Parameter 3-6 Updating General Fax System Parameters Voice System Parameter Administration 3-8 Updating System Parameters Account Code Parameter Administration 3-10 Updating Account Code Parameters Account Code List Administration 3-12 Page 3-14 Updating Account Codes Subscriber Administration Implementation Adding a New Subscriber 3-16 Page 3-18 Page Adding a Special Purpose Extension 3-20 Page 3-22 Page 3-24 Changing a Subscriber Profile 3-26 Page 3-28 Renumbering an Extension for a Subscriber special Removing a Subscriber from AUDIX Voice Power/FAX Attendant Planning and Implementation 3-30 AT&T AUDIX Voice Deleting a Subscribers Profile from the System AT&T AUDIX Voice Power Implementation Displaying the Subscriber Database Printing the Subscriber Database Service Administrator Registration 3-32 Page Updating Service Administrator Registration Outcalling Administration 3-34 Updating Outcalling Parameters Fax Group List Administration Creating a Fax Distribution List 3-36 Page Modifying a Fax Distribution List 3-38 Deleting a Fax Distribution List 3-40 Custom Voice Prompts General Fax Mail Greeting Administration 3-42 Replay the current choices Listening to the Fax Mail Greeting Message Recording Custom Fax Mail Greetings General Fax Call Answer Greeting Record custom Fax Call Answer greeting Listen to custom Fax Mail greeting Replay the current choices Select between system or custom Fax Mail greeting Listening to the Fax Call Answer Greeting Recording Custom Fax Call Answer Greetings 3-44 Selecting Greetings Subscriber Recorded Name Administration Return to Prompt for Extension Record Name for Current Extension General Mailbox Greeting Administration Record Messages 3-46 To Go to FAX Attendant Administer Outcalling Listening to the General Mailbox Greeting Message Recording a General Mailbox Greeting Message Changing the Greeting In Use 3-48 Fax Response Administration 4 Entering Fax Response Data Accessing Fax Response Logging In 4-2 Page 4-4 Implementing a New Fax Response Service Voice Power 4-6 Page Creating Menus Printing Out Menus 4-8 Creating Faxmenus Page Administering the Main Menu 4-10 Send a Fax Message Get Fax Messages Administer Your Name, Fax Call Answer Greeting, Autoprint Setting, or Delivery Report Setting Change Your Password or Administer Your Fax Distribution Lists Go to Voice Mail Main Menu General Administration Listening to the Main Menu 4-12 Recording the Main Menu Administering Workspace Menus, Announcements, and Fax Messages Recording Menu Messages, Faxmenu Messages, and Announcements Administer Fax Mail Greeting 4-14 Administer Fax Call Answer Greeting Administer Fax Response Workspace Menus, Administer Fax Response Main Menu Administer Fax Response Good-bye Message Loading Fax Messages Installing the Workspace 4-16 Page Administering the Touch-Tone Gate Prompt and Goodbye Message 4-18 Page Touch-Tone Gate Prompt General Listening to the Custom Touch-Tone Gate Prompt 4-20 Recording a Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General Administration Select between system or custom Goodbye Message Listen to custom Goodbye Message Record custom Goodbye Message Listening to the Custom Goodbye Message Recording a Custom Goodbye Message 4-22 Selecting the Goodbye Message Fax Response Coversheet Administration Designing the Fax Response Coversheet Fax Coversheet Header Information Loading the Fax Response Coversheet 4-24 Viewing the Fax Coversheet Printing the Fax Coversheet Modifying Your Existing Fax Response Service 4-26 Administering Menus Creating Menus Modifying Menus 4-28 Modifying Non-Deep Menus Modifying Deep Menus Removing Menus 4-30 Administering Faxmenus Creating Faxmenus 4-32 Modifying Faxmenus Removing Faxmenus Helpful Hints: Creating and Loading Fax Response Service Applications that Require Collecting Voice Telephone Numbers 4-34 Allowing Callers to Return to the Main Menu your fax machine. You should press Start and then hang up the telephone. If you choose option How to Best Set Your Fax Machine for Loading Fax Response Documents Test Your Fax Response Service 4-36 Backing Up Your Fax Response Service Page System Operations 5 Introduction System Management Operations Retrieving Messages from the General Mailbox 5-2 Discarding Old Fax Messages Viewing the Event Log is Appendix B: Error Messages Using the Explain Command Using the Explain Command 5-4 Page Operating FAX Attendant Starting the Voice System 5-6 Stopping the Voice System Displaying the System Status Voice System is up and running at run level 4. 5-8 Voice system is down and stopped with run level 2. Resetting the Voice System Shutting Down and Rebooting the UNIX System Displaying the System Monitor 5-10 Changing the Refresh Rate Changing the State of Voice Channels y n Guide very few Backing Up Files Restoring Files 5-12 1-800-628-2888. Fax Equipment Operations Fax Equipment Administration Fax Channel Administration 5-14 Change State of Fax Equipment i 5-16 m no yes ch Administering Fax Lines Fax Transmission Control 5-18 Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics ca 5-20 ch no yes all Fax Equipment DiagnosticsResults Report Generation 6 Generating FAX Attendant Reports Reaching the Reports Menu Reaching the Reports Menu in the Integrated Solution III Environment Accessing FAX Attendant Reports 6-2 Page Page Fax Subscriber Usage Report Reset Log Option Fax Subscriber Usage Print Option Mailbox Usage Report Mailbox Usage Print Option 6-6 Reset Log Option Phone Line Usage Print Option Subscribers Over Mailbox Limit Report Subscribers Over Mailbox Print Option Most Recent Audit Accessing System Reports 6-8 Event Log Report Event Log Report Options 6-10 Page Page Troubleshooting 7 Troubleshooting Hardware Verification Master Controller Verification 7-2 AT&T Applications Controller User Guide AT&T Master Controller III Users Guide Circuit Board Diagnostics ca y all Fax Board Diagnostics Application Operation Problems 7-4 Page 7-6 Page 7-8 Page 7-10 Page Verifying Extensions 7-12 Voice Power/Fax Attendant System Page 7-14 Page User Interface A User Interface Information active Accessing Windows Types of Windows Menu windows A-2 Form windows Text windows Cursor Movement Menu Selection Alternatives Form Fill-in Alternatives all valid choices. When there are many valid choices, the menu will contain a subset A-4 Function Keys Standard Function Keys Frame Management Frame Management A-6 List Open Windows Move Active Window reshape Reshape Window Refresh Window Command Menu Procedures A-8 System Messages B Introduction to System Messages Viewing the Event Log Using the Explain Command B-2 Software Architecture System Message Format <priority> <msg_id> <text> <time> B-4 CRITICAL 904 (CS_C_FUSE) Cabinet Fuse Blown 15:30 <priority> <# instances> <msg_id> <mnemonic> <time> System Message Listings Speech Processing Library (SPPLIB) Transaction State Machine (TSM) Process B-6 Page Channel B-8 Page UNIX Voice Response Output Process (VROP) ! B-10 Page B-12 Page B-14 Error Tracker (ET) Process B-16 Page B-18 Page Maintenance (MTC) Process B-20 Page B-22 Data Base Initialization (DBINIT) Tip/Ring Interface Process (TRIP) UNIX Programmer Reference Manual B-24 User Applications (APP) Fax Database Library Error Messages B-26 Page FAX Attendant DIP Error Messages B-28 Page B-30 Fax Manager DIP Error Messages B-32 Page Voice Mail Database DIP Error Messages B-34 Page B-36 Page Administration Error Messages DCP Communications Process Error Messages B-38 Page B-40 Reports Error Messages Outcalling Error Messages B-42 Page B-44 Fax Data Interface Process B-46 Switch Information Data Interface Process Page Index A B IN-1 C D E F IN-2 G H IN-3 I K L IN-4 M N P R IN-5 S T U IN-6 V W IN-7