AT&T 2.1.1 specs

Troubleshooting

Trouble Indication

The FAX Attendant is failing to make calls outside the switch.

User Response

1.Check that the correct "Dial String for Outside Call" has been entered in the General Fax Parameter Administration screen.

2.Check that the "Fax Mail Telephone Number" entered in the above screen has the correct area code.

3.Check to see if the "Switch Account Code" entry is set to "yes" in the Account Code Parameter Administration screen. If it is set to "yes":

a.Check that the cor- rect "Feature Access Code" is entered and is terminated by a # sign if termination is required. This code must be the same as set on the switch.

b.Be sure the account code length on the Account Code Parameter Administration screen matches the SMDR account code length set on the switch.

7-10

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AT&T 2.1.1 manual FAX Attendant is failing to make calls outside the switch

Contents

AT&T FAX AttendantTM Release Ordering Information Federal Communications Commission FCC StatementSecurity Trademarks Contents User Interface TroubleshootingSystem Operations Report Generation Index FAX Attendant Menu TreeIii Figures Fax Response Administration Page Purpose and Scope About This Guide Assistance Intended Audience Conventions Used in this Guide How to Use This Guide Typical Function Key Labels Xii Xiii Related Documents Overview Introduction FAX Attendant Features FAX Attendant Services Distribution Lists Intelligent Auto-RetryEconomy Delivery Delivery Reports Group Fax Numbers Call Accounting IntegrationFax Machine Call Coverage Personal Fax Extensions Message Waiting Lamp MWL Notification AutoprintingOutcalling Co-residency with the Audix Voice Poer System New Features for ReleaseIntegrated Administration Plain Paper Printing Outbound Channel Limitations Improved Component/Port Level DiagnosticsAdministrable Fax Mailbox Size Consolidated Delivery Reports Message Overflow to General Mailbox Switch-Integrated ModeSubscriber Name Administration Telephone System Interface Co-Resident Configuration Planning for FAX Attendant on Merlin Legend System Review of System Planning Calling Groups Call Coverage Paths Planning the FAX Attendant System Assigning Services to Voice Channels Assigning Lines/Pools to Voice Channels Switch Interface ParametersSystem Parameters Fax Account Code Parameter Administration Subscriber Administration Fax Account Code List AdministrationExtension Directory Subscriber Administration Planning Personal Fax Number Subscribers without Fax Machines Class Types of Fax Subscribers Fax Machine Call Coverage Subscribers Class Group Fax Number Administrator Outcalling Administration Service Administrator Registration Planning Your Fax Response Service Customizing Voice Prompts Entering FAX Attendant Data Implementing FAX Attendant Logging In to IS-III Information Conventions Status Screen Integrated Solution III Main Menu Integrated Solution Audix Voice Power/FAX Attendant Audix Voice Power/FAX Attendant Menu Fax System Parameters Administration General Fax System Parameter Administration Updating General Fax System Parameters General Fax Parameters Administration Voice System Parameter Administration Voice System Parameter Administration Updating System Parameters Account Code Parameter Administration Account Code Parameter Administration form appears Updating Account Code Parameters Account Code Parameter Administration Account Code List Administration Account Code List Administration form appears 10. Account Code List Administration Form Account Code List Administration Adding a New Subscriber Updating Account Codes 11. Extension Directory Screen Extension Directory 12. Audix Voice Power User Screen Audix Voice Power User 13. Subscriber Administration Screen, Page 1 Subscriber Administration 14. Subscriber Administration Screen, Page 2 Adding a Special Purpose Extension 15. Extension Directory Screen 16. Special Purpose Extension Screen Special Purpose Extension Screen 17. Audix Voice Power User Screen 18. Subscriber Administration Screen, Page 1 Changing a Subscriber Profile 19. Subscriber Administration Screen, Page 2 20. Extension Directory Screen 21. Audix Voice Power User Screen 22. Subscriber Administration Screen, Page 1 Renumbering an Extension for a Subscriber 23. Subscriber Administration Screen, Page 2 Removing a Subscriber from Audix Voice Power/FAX Attendant Displaying the Subscriber Database Deleting a Subscriber’s Profile from the System Printing the Subscriber Database 24. Service Administrator Registration Form Service Administrator Registration Outcalling Administration Updating Service Administrator Registration Creating a Fax Distribution List Fax Group List AdministrationUpdating Outcalling Parameters 26. Fax Group List Administration Form Fax Group List Administration 27. Fax Group List Editing Form Fax Group List Editing Modifying a Fax Distribution List 28. Fax Group List Administration Form Deleting a Fax Distribution List 29. Fax Group List Administration Form Logging In to the Voice System Custom Voice Prompts General Fax Mail Greeting Administration Selecting Greetings General Fax Call Answer Greeting AdministrationListening to the Fax Mail Greeting Message Recording Custom Fax Mail Greetings Recording Custom Fax Call Answer Greetings Listening to the Fax Call Answer Greeting Subscriber Recorded Name Administration General Mailbox Greeting Administration Recording a General Mailbox Greeting Message Listening to the General Mailbox Greeting Message Changing the Greeting In Use Entering Fax Response Data Accessing Fax ResponseLogging Status Screen Fax Response Administration Audix Voice Power/FAX Attendant Menu Fax Response Administration Implementing a New Fax Response Service Fax Response Workspace Administration Menu Fax Response Workspace Administration Edit Workspace/Edit Inactive Fax Messages Form Edit Workspace/Edit Inactive Fax Messages Printing Out Menus Creating MenusCreating Faxmenus Edit FaxMenu Form Edit FaxMenu FaxMenu Message Administration Administering the Main Menu Administer Fax Mail Greeting Listening to the Main Menu Main Menu General AdministrationRecording the Main Menu Recording Menu Messages, Faxmenu Messages Announcements Page FAX-ADM Loading Fax Messages Installing the Workspace Page Administering the Touch-Tone Gate Prompt and Goodbye Message Page Listening to the Custom Touch-Tone Gate Prompt Touch-Tone Gate Prompt General AdministrationRecording a Custom Touch-Tone Gate Prompt Selecting Touch-Tone Gate Prompts Goodbye Message General Administration Recording a Custom Goodbye Message Listening to the Custom Goodbye MessageSelecting the Goodbye Message Loading the Fax Response Coversheet Fax Response Coversheet AdministrationDesigning the Fax Response Coversheet Fax Coversheet Header Information Fax Response Coversheet Administration Screen FAX Response Coversheet Administration Viewing the Fax Coversheet Modifying Your Existing Fax Response ServicePrinting the Fax Coversheet 10. Fax Response Workspace Administration Menu Copy Service Into Workspace Administering Menus Modifying Menus Modifying Deep Menus Modifying Non-Deep Menus Removing Menus 12. Edit FaxMenu Form Administering Faxmenus 13. FaxMenu Message Administration Form Removing Faxmenus Modifying Faxmenus Allowing Callers to Return to the Main Menu Helpful Hints Creating and Loading Fax Response Service Test Your Fax Response Service 14. View Service screen View Service Backing Up Your Fax Response Service Page Stopping the voice system Resetting the voice systemIntroduction Starting the voice system Retrieving Messages from the General Mailbox System Management Operations Viewing the Event Log Discarding Old Fax Messages Using the Explain Command TSMRCV, Critical Starting the Voice System Operating FAX Attendant Stopping the Voice System Displaying the System Status Resetting the Voice System Shutting Down and Rebooting the Unix System Displaying the System Monitor Changing the Refresh Rate Changing the State of Voice Channels Fax Equipment Operations Backing Up FilesRestoring Files Fax Equipment Administration FAX Equipment Operations Fax Channel Administration Change State of Fax Equipment Fax Channel Administration Change State of Fax Equipment Form Change State of Fax Equipment Administer FAX Line Extension Administering Fax Lines Fax Transmission Control Canceling Subscriber Fax Transmissions Fax Equipment Diagnostics Fax Equipment Diagnostics Screen Fax Equipment Diagnostics Fax Equipment Diagnostics Results Fax Equipment Diagnostics-Results Reaching the Reports Menu Generating FAX Attendant Reports Reports Accessing FAX Attendant Reports Audix Voice Power/FAX Attendant Reports Menu Fax Response Usage Report Reset Log OptionFax Channel Utilization Report Fax Channel Utilization Report Print Option Mailbox Usage Print Option Fax Subscriber Usage ReportFax Subscriber Usage Print Option Mailbox Usage ReportPage Most Recent Audit Phone Line Usage Print OptionSubscribers Over Mailbox Limit Report Subscribers Over Mailbox Print Option System Reports Accessing System Reports Event Log Report Event Log Report Options Page Event Log Print Option Application operation problems TroubleshootingHardware verification Master Controller Verification Hardware Verification Fax Board Diagnostics Circuit Board Diagnostics Trouble Indication User Response Application Operation Problems Trouble Indication Trouble Indication Trouble Indication Trouble Indication User Response Trouble Indication User Response FAX Attendant is failing to make calls outside the switch Trouble Indication Trouble Indication User Response Trouble Indication Trouble Indication Trouble Indication User Interface Information Accessing Windows On-line Help Types of WindowsMoving Within a Window Menu Selection Alternatives Cursor MovementType of Movement Keys Form Fill-in Alternatives Function Keys Standard Function Keys Frame Management Refresh Window List Open WindowsMove Active Window Reshape Window Command Menu Procedures Introduction to System Messages System MessagesPage Software Architecture Critical 904 Cscfuse Cabinet Fuse Blown System Message Format Cannot Save Shared Memory integer During string To Disk System Message ListingsSpeech Processing Library Spplib SPPNOSAVE, Major Transaction State Machine TSM Process TSMSCRD, Major TSMTRAN, MajorTSMNOSLOT, Major TSMNOSCRIPT, Major TSMNOSCPTP, Major TSMSHMFAIL, CriticalTSMPCFAIL, Major TSMTSTART, Major TSMTRCMD, Major TSMSEPREAD, MajorTSMINVLDMSG, Inform TSMNOSPACE, Major VROPUSAGECNT, Major Voice Response Output Process VropVROPRESIZESP, Major VROPLRULIST, Major VROPBADFS, Major VROPCONFIG, MajorVROPHWERR, Major VROPNOSPACE, Critical VROPMSGERR, Major VROPTIMEOUT, InformVROPNONEX, Major VROPSHMERR, Major VROPBADPHR, Major VROPBADTAG, InformVROPNOSPCHBLK, Major VROPBADCODE, Major VROPFSIO, Major VROPBADFREE, Major ETATT, Inform Error Tracker ET ProcessSHMEMSHOW, Status READDB, Status ETMSGSND, Critical ETCKSHMEM, MajorETESLOT, Inform ETMSGRCV, Critical ETSHMIT, Inform ETNORULES, MajorETNOSHMEM, Critical ETNOVAR, Inform ETSTUCK, Major ETURS, CriticalETURB, Critical ETWIPE, Inform ETPRIORITY, Status ETNEWPID, MajorETDYKE, Status ETNEWS, Status Maintenance MTC Process SYSFAIL, Major RCVEMSG, CriticalSENDMSG, Critical UNKTYPE, Major CLRSEMA, Major SETSEMA, MajorSHMFAIL, Critical SHMINVD, Critical Tip/Ring Interface Process Trip Data Base Initialization Dbinit Trip Tip/Ring Event Receipt Failure, Reason integer TRIPDTBL, CriticalTrip Shared Memory devtbl Attach Failure, Reason integer TRIPEVNT, Critical LIBOUTERR, Inform Fax Database Library Error MessagesUser Applications APP LIBSYSERR, Major LIBREQERR, Major LIBSCRERR, MajorLIBMSGERR, Major LIBPHRDEL, Inform LIBUNKCALL, Inform LIBMSGSRC, Inform VMDOUTERR, Inform FAX Attendant DIP Error Messages VMDREQERR, Major VMDSCRERR, MajorVMDMSGERR, Major VMDPHRDEL, Inform VMDMSGUNEX, Inform unrecognized message VMDADMERR, Major admin process error stringVMDMSGSRC, Inform VMDSTARTUP, Critical startup failed FFAXIOTERM, Major Fax Manager DIP Error MessagesFFAXIODISABLE, Critical FFAXMGRTERM, Major FMEMORYFAIL, Major FPRINTFAIL, MajorFNOTIFYFAIL, Major FMAILBOXFAIL, Major FTRANSFERFAIL, Major FUPDATEFAIL, MajorFLOOKUPFAIL, Major FUNIDENTIFIED, Major VMDSYSERR, Major Voice Mail Database DIP Error MessagesFTXDISC, Inform FRXDISC, Inform VMDOUTERR, Inform VMDMSGUNEX, Inform unrecognized message integer VMDSHMFAIL, Major problem with shmem string VMDVROPERR, Major Vrop problem stringVMDMDWARN, Major couldn’t send MD warning string Admmsgerr Major Administration Error MessagesDCP Communications Process Error Messages Admsyserr Major Dcpbadname Inform Dcpmsgsrc Inform Dcpgetscr MajorDcpdcpifail Major Dcpmsgerr Major Rptmsgerr Major Reports Error MessagesDcpdcpiprob Inform Rptsyserr Major RPTMEMERR, Major Outcalling Error MessagesOcsyserr Major Ocmsgsrc Inform Ocscrerr MajorOcmsgerr Major Ocreqerr Major Ocgetscr Major Ocbadext InformOclongnbr Inform FAXCNGINFO, Inform Fax Data Interface ProcessFAXCNGWARN, Warning FAXCNGMAJOR, Major Failure on TRopen Invalid state for channel channel numberFAXCNGMAJOR, Major Could not attach shared memory FAXCNGMAJOR, Major Could not malloc memory MSGRECVERR, Major string Switch Information Data Interface ProcessCREATSHMFL, Major string ATSHMFL, Major string FAX Attendant Menu Trees FAX Attendant Menu Tree IN-1 Index IN-2 IN-3 IN-4 IN-5 IN-6 IN-7