Using the Quality Reporting Tool | Cisco Systems 7942G guide

Troubleshooting Your Phone

If you are asked to...	Then...

Access network	Choose	> Network Configuration and select the network
configuration data	configuration item that you want to view.

Access status data	Choose	> Status and select the status item that you want to view.

Access phone model	Choose	> Model Information.
information

Access phone call and	Choose	> Status > Call Statistics.
voice quality information

Access VPN performance	Choose	> Status > Network Statistics.
information related to the
data transmitted and
received

Using the Quality Reporting Tool

Your system administrator may configure your phone temporarily with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT or Quality Reporting Tool to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

Cisco Unified IP Phone User Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)

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Cisco Systems 7942G manual Using the Quality Reporting Tool, If you are asked to Then

Contents

Americas Headquarters Page Common Phone Tasks Phone Screen Icons Contents Viewing or Removing Conference Participants Using a Speakerphone Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Safety and Performance Information Power OutageFinding Additional Information Accessibility Features Using External DevicesCisco Product Security Overview OL-22333-01 Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip Required Adjusting the Footstand Optional Using a HeadsetRegistering with Taps Audio Quality Headset Support Understanding Buttons and Hardware An Overview of Your Phone Cisco Unified IP Phone 7961G and 7961G-GE Cisco Unified IP Phone 7962G Cisco Unified IP Phone 7941G and 7941G-GE Cisco Unified IP Phone 7942G Description For more information, see Understanding Lines and Calls Icon Line or Call State Description Understanding Line and Call Icons 5, and Viewing Multiple Calls, Understanding Phone Screen Features Cleaning the Phone Screen Understanding Feature Buttons and Menus Understanding Feature Availability Accessing the Help System on Your PhoneFeature Softkey Line Button Label and Icon Understanding Energy Savings Understanding SIP and Sccp An Overview of Your Phone OL-22333-01 If you want to Then See Basic Call HandlingPlacing a Call-Basic Options For more information Corporate Directory Using Cisco WebDialerPlacing a Call-Additional Options Tips Choose Personal Address Book Personal Directory to Address Book on Configuring Fast Dials onUsing Your Personal Web, Answer Answering a Call Tip Calls Using a Single PhoneEnding a Call See Managing Business If you want to Using Hold and Resume Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System Settings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Press DND or Do Not Disturb Using Do Not Disturb Using Conference Features Making Conference CallsSee Viewing or Removing Conference Participants, Using Join Using cBarge Participant See Using Conference,Placing or Receiving Intercom Calls Viewing or Removing Conference Participants If you want to Then Advanced Call Handling Speed DialingPersonal Directory on the Web, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Using Barge to Add Yourself to a Shared-Line CallUnderstanding Shared Lines Single-button and Multi-touch Barge Using Barge Features Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls VPN Configuration If you want to Then If you Then Tracing Suspicious CallsPrioritizing Critical Calls Press Mcid or Malicious Call ID Tips Press ChangePIN Using Cisco Extension MobilityEM Service Change Credentials See Answering a Call, Access Lists for Mobile Connect, See Placing a Call-Additional Options, See Switching an In-Progress Call to Another Phone, OL-22333-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing a Wireless Headset Using Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone OL-22333-01 User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Accessing Your User Options Web Pages, User Preferences Background Images Customizing the Phone ScreenOptions Web Pages, User Preferences Contrast Changing Phone Settings OL-22333-01 Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Missed Calls, Placed Calls, or Received Calls. Each stores State, Missed Calls , Placed Calls , or Received Calls Directory Dialing Missed Calls or Received CallsPress EditDial Using Corporate Directory on Your Phone Using Personal Directory on Your PhoneCorporate Directory exact name can vary Using Call Logs and Directories Personal Directory Personal Fast Dials Press Fast Dial Using Call Logs and Directories OL-22333-01 Customizing Rings and Message Indicators, Accessing Voice Messages System, Options Device Using the User Options Web PagesAccessing Your User Options Web Pages If you want to Then do this Choose User Options Personal Address Book Configuring Features and Services on the WebUsing the Personal Directory on the Web User Options Device Choose User Options Fast Dials Click Service URLIf you want to Then do this after you log Choose User Options Device Assign a line button for Fast Dial Choose User Options Device Click Service URL Click Speed Dials Setting Up Speed Dials on the WebSetting Up Phone Services on the Web See Configuring Fast Dials on the Web, Click Delete Selected Click Phone Services Choose User Options User Settings Controlling User Settings on the WebServices Feature buttons Controlling Line Settings on the Web Click Line Settings Change or create a line Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Remote Destinations Web Pages, Using Cisco WebDialer Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information Advanced Call Handling See Using AutoAnswer with aSee Using BLF to Determine a Line See Using Cisco Extension CallBack fails Troubleshooting Your PhoneGeneral Troubleshooting Symptom Explanation Viewing Phone Administration Data If you are asked to Then Using the Quality Reporting Tool OL-22333-01 Cisco One-Year Limited Hardware Warranty Terms OL-22333-01 Index OL-22333-01 Page OL-22333-01 Page Taps