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 Common Phone Tasks
 Phone Screen Icons
 Contents
 Viewing or Removing Conference Participants
 Using a Speakerphone
 Cisco One-Year Limited Hardware Warranty Terms Index
 Getting Started
Using this Guide
If you want to Then
 Power Outage
Safety and Performance Information
Finding Additional Information
 Using External Devices
Accessibility Features
Cisco Product Security Overview
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 Connecting Your Phone
 Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
 Using a Headset
Adjusting the Footstand Optional
Registering with Taps
 Headset Support
Audio Quality
 An Overview of Your Phone
Understanding Buttons and Hardware
 Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G and 7961G-GE
 Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G and 7941G-GE
 Description For more information, see
 Understanding Lines and Calls
 Understanding Line and Call Icons
Icon Line or Call State Description
 Understanding Phone Screen Features
5, and Viewing Multiple Calls,
 Understanding Feature Buttons and Menus
Cleaning the Phone Screen
 Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
 Understanding SIP and Sccp
Understanding Energy Savings
 An Overview of Your Phone
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 Basic Call Handling
Placing a Call-Basic Options
For more information
If you want to Then See
 Using Cisco WebDialer
Placing a Call-Additional Options
Tips
Corporate Directory
 Personal Directory to
Choose Personal Address Book
 Configuring Fast Dials on
Using Your Personal
Web,
Address Book on
 Answering a Call
Answer
 Calls Using a Single Phone
Ending a Call
See Managing Business
Tip
 Using Hold and Resume
If you want to
 Using Mute
Switching Between Multiple Calls
 Switching an In-Progress Call to Another Phone
Viewing Multiple Calls
 Transferring Calls
 Sending a Call to a Voice Message System
Forwarding Calls to Another Number
 Press CFwdALL or Forward All
Settings on the Web,
User Options Web Pages,
 Using Do Not Disturb
Press DND or Do Not Disturb
 Making Conference Calls
Using Conference Features
See Viewing or Removing Conference Participants,
 Using Join
 Using cBarge
 See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
Participant
 If you want to Then
 Speed Dialing
Advanced Call Handling
Personal Directory on the Web,
 Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
 Using Barge to Add Yourself to a Shared-Line Call
Using a Shared Line
Understanding Shared Lines
 Using Barge Features
Single-button and Multi-touch Barge
 Using BLF to Determine a Line State
Press Private
 Making and Receiving Secure Calls
 VPN Configuration
 If you want to Then
 Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
If you Then
 Tips
 Using Cisco Extension Mobility
EM Service
Change Credentials
Press ChangePIN
 Access Lists for Mobile Connect,
See Answering a Call,
 See Switching an In-Progress Call to Another Phone,
See Placing a Call-Additional Options,
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 Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
 Using a Speakerphone
Using a Wireless Headset
Using Wideband with your Headset
Choose User Preferences Audio Preferences Wideband Headset
 Using AutoAnswer with a Headset or Speakerphone
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 Changing Phone Settings
Customizing Rings and Message Indicators
Accessing Your User Options Web Pages,
User Preferences Rings
 Customizing the Phone Screen
Options Web Pages,
User Preferences Contrast
User Preferences Background Images
 Changing Phone Settings
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 Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls. Each stores
Missed Calls, Placed Calls, or Received Calls
 Missed Calls , Placed Calls , or Received Calls
State,
 Missed Calls or Received Calls
Directory Dialing
Press EditDial
 Using Personal Directory on Your Phone
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
 Using Call Logs and Directories
 Press Fast Dial
Personal Directory Personal Fast Dials
 Using Call Logs and Directories
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 Accessing Voice Messages
Customizing Rings and Message Indicators,
 System,
 Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
Options Device
 Configuring Features and Services on the Web
Using the Personal Directory on the Web
User Options Device
Choose User Options Personal Address Book
 Click Service URL
If you want to Then do this after you log
Choose User Options Device
Choose User Options Fast Dials
 Choose User Options Device Click Service URL
Assign a line button for Fast Dial
 Setting Up Speed Dials on the Web
Setting Up Phone Services on the Web
See Configuring Fast Dials on the Web,
Click Speed Dials
 Click Phone Services
Click Delete Selected
 Controlling User Settings on the Web
Services
Feature buttons
Choose User Options User Settings
 Controlling Line Settings on the Web
 Click Line Settings
 Change or create a line
 Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
 Choose User Options Mobility Settings Remote Destinations
 Using Cisco WebDialer
Web Pages,
 Configuration Host Name
Network
 Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
 See Using AutoAnswer with a
See Using BLF to Determine a Line
See Using Cisco Extension
Advanced Call Handling
 Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
CallBack fails
 Viewing Phone Administration Data
 Using the Quality Reporting Tool
If you are asked to Then
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 Cisco One-Year Limited Hardware Warranty Terms
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 Index
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Page
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 Taps