Americas Headquarters
Page
 Common Phone Tasks
 Phone Screen Icons
 Contents
 Viewing or Removing Conference Participants
 Using a Speakerphone
 Cisco One-Year Limited Hardware Warranty Terms Index
 Getting Started
Using this Guide
If you want to Then
 Power Outage
Safety and Performance Information
Finding Additional Information
 Using External Devices
Accessibility Features
Cisco Product Security Overview
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 Connecting Your Phone
 Adjusting the Handset Rest Optional
Removing the Hookswitch Clip Required
 Using a Headset
Adjusting the Footstand Optional
Registering with Taps
 Audio Quality
Headset Support
 Understanding Buttons and Hardware
An Overview of Your Phone
 Cisco Unified IP Phone 7961G and 7961G-GE
Cisco Unified IP Phone 7962G
 Cisco Unified IP Phone 7941G and 7941G-GE
Cisco Unified IP Phone 7942G
 Description For more information, see
 Understanding Lines and Calls
 Icon Line or Call State Description
Understanding Line and Call Icons
 5, and Viewing Multiple Calls,
Understanding Phone Screen Features
 Cleaning the Phone Screen
Understanding Feature Buttons and Menus
 Accessing the Help System on Your Phone
Understanding Feature Availability
Feature Softkey Line Button Label and Icon
 Understanding Energy Savings
Understanding SIP and Sccp
 An Overview of Your Phone
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 If you want to Then See
Basic Call Handling
Placing a Call-Basic Options
For more information
 Corporate Directory
Using Cisco WebDialer
Placing a Call-Additional Options
Tips
 Choose Personal Address Book
Personal Directory to
 Address Book on
Configuring Fast Dials on
Using Your Personal
Web,
 Answer
Answering a Call
 Tip
Calls Using a Single Phone
Ending a Call
See Managing Business
 If you want to
Using Hold and Resume
 Switching Between Multiple Calls
Using Mute
 Viewing Multiple Calls
Switching an In-Progress Call to Another Phone
 Transferring Calls
 Forwarding Calls to Another Number
Sending a Call to a Voice Message System
 Press CFwdALL or Forward All
Settings on the Web,
User Options Web Pages,
 Press DND or Do Not Disturb
Using Do Not Disturb
 Making Conference Calls
Using Conference Features
See Viewing or Removing Conference Participants,
 Using Join
 Using cBarge
 Participant
See Using Conference,
Placing or Receiving Intercom Calls
Viewing or Removing Conference Participants
 If you want to Then
 Speed Dialing
Advanced Call Handling
Personal Directory on the Web,
 Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
 Using Barge to Add Yourself to a Shared-Line Call
Using a Shared Line
Understanding Shared Lines
 Single-button and Multi-touch Barge
Using Barge Features
 Press Private
Using BLF to Determine a Line State
 Making and Receiving Secure Calls
 VPN Configuration
 If you want to Then
 If you Then
Tracing Suspicious Calls
Prioritizing Critical Calls
Press Mcid or Malicious Call ID
 Tips
 Press ChangePIN
Using Cisco Extension Mobility
EM Service
Change Credentials
 See Answering a Call,
Access Lists for Mobile Connect,
 See Placing a Call-Additional Options,
See Switching an In-Progress Call to Another Phone,
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 Using a Handset
Using a Handset, Headset, and Speakerphone
Using a Headset
 Choose User Preferences Audio Preferences Wideband Headset
Using a Speakerphone
Using a Wireless Headset
Using Wideband with your Headset
 Using AutoAnswer with a Headset or Speakerphone
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 User Preferences Rings
Changing Phone Settings
Customizing Rings and Message Indicators
Accessing Your User Options Web Pages,
 User Preferences Background Images
Customizing the Phone Screen
Options Web Pages,
User Preferences Contrast
 Changing Phone Settings
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 Missed Calls, Placed Calls, or Received Calls
Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls. Each stores
 State,
Missed Calls , Placed Calls , or Received Calls
 Missed Calls or Received Calls
Directory Dialing
Press EditDial
 Using Personal Directory on Your Phone
Using Corporate Directory on Your Phone
Corporate Directory exact name can vary
 Using Call Logs and Directories
 Personal Directory Personal Fast Dials
Press Fast Dial
 Using Call Logs and Directories
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 Customizing Rings and Message Indicators,
Accessing Voice Messages
 System,
 Options Device
Using the User Options Web Pages
Accessing Your User Options Web Pages
If you want to Then do this
 Choose User Options Personal Address Book
Configuring Features and Services on the Web
Using the Personal Directory on the Web
User Options Device
 Choose User Options Fast Dials
Click Service URL
If you want to Then do this after you log
Choose User Options Device
 Assign a line button for Fast Dial
Choose User Options Device Click Service URL
 Click Speed Dials
Setting Up Speed Dials on the Web
Setting Up Phone Services on the Web
See Configuring Fast Dials on the Web,
 Click Delete Selected
Click Phone Services
 Choose User Options User Settings
Controlling User Settings on the Web
Services
Feature buttons
 Controlling Line Settings on the Web
 Click Line Settings
 Change or create a line
 Choose User Options Mobility Settings Access Lists
Setting Up Phones and Access Lists for Mobile Connect
 Choose User Options Mobility Settings Remote Destinations
 Web Pages,
Using Cisco WebDialer
 Network
Configuration Host Name
 Using a Shared Line,
Understanding Additional Configuration Options
If you Then For more information
 Advanced Call Handling
See Using AutoAnswer with a
See Using BLF to Determine a Line
See Using Cisco Extension
 CallBack fails
Troubleshooting Your Phone
General Troubleshooting
Symptom Explanation
 Viewing Phone Administration Data
 If you are asked to Then
Using the Quality Reporting Tool
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 Cisco One-Year Limited Hardware Warranty Terms
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 Index
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 Taps