Americas Headquarters
Page
 Common Phone Tasks
 Phone Screen Icons
 Contents
 Viewing or Removing Conference Participants
 Using a Speakerphone
 Cisco One-Year Limited Hardware Warranty Terms Index
 If you want to Then
Using this Guide
Getting Started
 Finding Additional Information
Safety and Performance Information
Power Outage
 Cisco Product Security Overview
Accessibility Features
Using External Devices
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 Connecting Your Phone
 Removing the Hookswitch Clip Required
Adjusting the Handset Rest Optional
 Registering with Taps
Adjusting the Footstand Optional
Using a Headset
 Headset Support
Audio Quality
 An Overview of Your Phone
Understanding Buttons and Hardware
 Cisco Unified IP Phone 7962G
Cisco Unified IP Phone 7961G and 7961G-GE
 Cisco Unified IP Phone 7942G
Cisco Unified IP Phone 7941G and 7941G-GE
 Description For more information, see
 Understanding Lines and Calls
 Understanding Line and Call Icons
Icon Line or Call State Description
 Understanding Phone Screen Features
5, and Viewing Multiple Calls,
 Understanding Feature Buttons and Menus
Cleaning the Phone Screen
 Feature Softkey Line Button Label and Icon
Understanding Feature Availability
Accessing the Help System on Your Phone
 Understanding SIP and Sccp
Understanding Energy Savings
 An Overview of Your Phone
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 For more information
Basic Call Handling
Placing a Call-Basic Options
If you want to Then See
 Tips
Using Cisco WebDialer
Placing a Call-Additional Options
Corporate Directory
 Personal Directory to
Choose Personal Address Book
 Web,
Configuring Fast Dials on
Using Your Personal
Address Book on
 Answering a Call
Answer
 See Managing Business
Calls Using a Single Phone
Ending a Call
Tip
 Using Hold and Resume
If you want to
 Using Mute
Switching Between Multiple Calls
 Switching an In-Progress Call to Another Phone
Viewing Multiple Calls
 Transferring Calls
 Sending a Call to a Voice Message System
Forwarding Calls to Another Number
 User Options Web Pages,
Settings on the Web,
Press CFwdALL or Forward All
 Using Do Not Disturb
Press DND or Do Not Disturb
 See Viewing or Removing Conference Participants,
Using Conference Features
Making Conference Calls
 Using Join
 Using cBarge
 Viewing or Removing Conference Participants
See Using Conference,
Placing or Receiving Intercom Calls
Participant
 If you want to Then
 Personal Directory on the Web,
Advanced Call Handling
Speed Dialing
 Picking Up a Redirected Call on Your Phone
 Storing and Retrieving Parked Calls
 Logging Out of Hunt Groups
 Understanding Shared Lines
Using a Shared Line
Using Barge to Add Yourself to a Shared-Line Call
 Using Barge Features
Single-button and Multi-touch Barge
 Using BLF to Determine a Line State
Press Private
 Making and Receiving Secure Calls
 VPN Configuration
 If you want to Then
 Press Mcid or Malicious Call ID
Tracing Suspicious Calls
Prioritizing Critical Calls
If you Then
 Tips
 Change Credentials
Using Cisco Extension Mobility
EM Service
Press ChangePIN
 Access Lists for Mobile Connect,
See Answering a Call,
 See Switching an In-Progress Call to Another Phone,
See Placing a Call-Additional Options,
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 Using a Headset
Using a Handset, Headset, and Speakerphone
Using a Handset
 Using Wideband with your Headset
Using a Speakerphone
Using a Wireless Headset
Choose User Preferences Audio Preferences Wideband Headset
 Using AutoAnswer with a Headset or Speakerphone
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 Accessing Your User Options Web Pages,
Changing Phone Settings
Customizing Rings and Message Indicators
User Preferences Rings
 User Preferences Contrast
Customizing the Phone Screen
Options Web Pages,
User Preferences Background Images
 Changing Phone Settings
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 Missed Calls, Placed Calls, or Received Calls. Each stores
Using Call Logs and Directories
Using Call Logs
Missed Calls, Placed Calls, or Received Calls
 Missed Calls , Placed Calls , or Received Calls
State,
 Press EditDial
Directory Dialing
Missed Calls or Received Calls
 Corporate Directory exact name can vary
Using Corporate Directory on Your Phone
Using Personal Directory on Your Phone
 Using Call Logs and Directories
 Press Fast Dial
Personal Directory Personal Fast Dials
 Using Call Logs and Directories
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 Accessing Voice Messages
Customizing Rings and Message Indicators,
 System,
 If you want to Then do this
Using the User Options Web Pages
Accessing Your User Options Web Pages
Options Device
 User Options Device
Configuring Features and Services on the Web
Using the Personal Directory on the Web
Choose User Options Personal Address Book
 Choose User Options Device
Click Service URL
If you want to Then do this after you log
Choose User Options Fast Dials
 Choose User Options Device Click Service URL
Assign a line button for Fast Dial
 See Configuring Fast Dials on the Web,
Setting Up Speed Dials on the Web
Setting Up Phone Services on the Web
Click Speed Dials
 Click Phone Services
Click Delete Selected
 Feature buttons
Controlling User Settings on the Web
Services
Choose User Options User Settings
 Controlling Line Settings on the Web
 Click Line Settings
 Change or create a line
 Setting Up Phones and Access Lists for Mobile Connect
Choose User Options Mobility Settings Access Lists
 Choose User Options Mobility Settings Remote Destinations
 Using Cisco WebDialer
Web Pages,
 Configuration Host Name
Network
 If you Then For more information
Understanding Additional Configuration Options
Using a Shared Line,
 See Using Cisco Extension
See Using AutoAnswer with a
See Using BLF to Determine a Line
Advanced Call Handling
 Symptom Explanation
Troubleshooting Your Phone
General Troubleshooting
CallBack fails
 Viewing Phone Administration Data
 Using the Quality Reporting Tool
If you are asked to Then
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 Cisco One-Year Limited Hardware Warranty Terms
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 Index
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 Taps