Chapter 3 Troubleshooting
Problem Solving
Table | Troubleshooting WICs (continued) | ||
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Symptom |
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Router boots, but the | • Make sure that the console cable is securely connected to the router | ||
console screen is frozen. | and to the PC or terminal. | ||
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| • Verify that the parameters for your terminal are set to the following: | |
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| – | 9600 baud |
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| – | 8 data bits |
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| – No parity generated or checked | |
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| – | 1 stop bit |
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Router powers on and boots | • Confirm that the Cisco IOS software version installed in the router | ||
only when a particular WIC | supports the WIC. The Cisco Interface Cards Hardware | ||
is removed from the router. | Installation Guide lists the software requirements for each card. | ||
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| • The router might be overheating. Contact your Cisco reseller. | |
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Router powers on and boots | There might be a problem with the WIC or with the card cables. Consult | ||
only when a particular cable | your Cisco reseller for warranty information. | ||
is disconnected. |
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Example
Below is an example of the show diag command:
815# show diag |
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Slot 0: |
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C815 1FE 4ESW CM Mainboard | Port adapter, 6 ports | |
Port adapter is analyzed |
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Port adapter insertion time unknown | ||
EEPROM contents at hardware discovery: | ||
Hardware Revision | : | 5.0 |
PCB Serial Number | : | FOC09250KK8 |
Part Number | : | |
Board Revision | : | A0 |
Fab Version | : | 04 |
Product (FRU) Number | : Unknown | |
Version Identifier | : |
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EEPROM format version 4 |
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EEPROM contents (hex):
0x00: 04 FF 40 05 14 41 05 00 C1 8B 46 4F 43 30 39 32
0x10: 35 30 4B 4B 38 82 49 1D 7A 05 42 41 30 02 04 FF
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| 0x20: FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF | ||
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| Cisco 815 Integrated Services Router Hardware Installation Guide |
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