Cisco Systems AS5350 Obtaining Technical Assistance

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Cisco AS5350 Universal Gateway Chassis Installation Guide

78-10754-03 0A

Obtaining Technical Assistance

Ordering Documentation

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•Registered Cisco.com users can order the Documentation CD-ROM (Customer Order Number

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http://www.cisco.com/go/subs cription

•Nonregistered Cisco.com users c an or d er do cu me ntation through a local accoun t re presentative by

calling Cisco Systems Corpora te H ead q ua rt er s ( Ca lif o rni a, U.S.A.) at 408 526-7208 or, elsewhe re

in North America, by c alling 800 553-NE TS ( 6 38 7).

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Obtaining Technical Assistance

Cisco provides Cisco.com, whi ch in cl ud es th e C isco Technical Assistance Center (TAC) Website, as a

starting point for all technical assistance. Custome rs and pa rtners can obtai n online docume ntat ion,

troubleshooting tips, and sam ple conf igu ration s from th e Cisc o TAC website. Cisco.com r egis tered us ers

have complete access to the technic al support resources on the C isco TAC website, including TAC tools

and utilities.

Cisco.com

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networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business p ro c e s s es a nd improve productivity

•Resolve technical issues with online support

Contents

Main Page Page Page Page Page Preface Document Organization Document Conventions ix Warning Definition x xi Related Documentation New Hardware Features Obtaining Documentation Cisco.com Documentation CD-ROM Ordering Documentation Obtaining Technical Assistance Cisco.com Technical Assistance Center Cisco TAC Website Cisco TAC Escalation Ce nter Obtaining Additional Publications and Inf o r mation Overview Chassis Components Dial Feature Cards (DFCs) Power Supply Chassis Specifications Page Preparing to Install the Cisco AS5350 Chassis Safety Recommendations Maintaining Safety with Electricity Preventing Electrostatic Discharg e Damage Required Tools and Equipment Preparing to Connect to a Network Ethernet Connections Console and Auxiliary Ports Console Port Auxiliary Port 2T Serial Ports Alarm Port BITS Port Power Supply Considerations Installing the Cisco AS5350 Setting Up the Chassis Setting the Chassis on a Desktop Attaching the Rubber Fee t Rack-Mounting the Chassis Required Tools and Equipm ent Attaching the Brackets Installing in a Rack Connecting the Chassis Gr ound Connecting to the Network Connecting to an Ethernet Network Connecting to a WAN Page Page 3-10 Figure3-10 Connecting a 2-Port or 4-Port DFC to an RJ-45 Jack E1 cable RJ-45 jack E1 cable Figure3-11 Connecting an 8-Port DFC to an RJ-45 Jack Connecting to the Console and Auxiliary Por ts Connecting to the Console Port Connecting a Modem to the Auxiliary Port 3-13 Connecting a Signal Generator to the BITS Port Connecting an Alarm to the Alarm Port Supplying Power 3-16 3-17 Page Where to Go Next Page Troubleshooting LEDs Page Monitoring Environment 4-4 Displaying Environment Status The display below appears on your console when the system reaches a warning state: 4-5 The display below appears on your co nso le w he n th e s y ste m r ea ch es a shutdown state: Troubleshooting Network Interfaces Replacing the Fan Tray Removing the Fan Tray Page Page Page Installing the Fan Tray Page Getting Help A Replacing Memory Components Removing the Chassis Cover Required Tools Safety Recommendations Chassis Cover Removal Page Replacing the Boot ROM Boot ROM Replacement -5 Step 6 Locate the boot ROM on the system board. (See Figure A-3.) FigureA-3 System Board Layout Page Replacing SDRAM DIMMs Required Tools and Equipment SDRAM DIMM Replacement Page Replacing Flash Memory SIMMs Required Tools and Equipment Flash Memory SIMM Replacement Page Replacing the Chassis Cover Chassis Cover Replacement Page Page B Replacing the Power Supply Overview Safety Recommendations Required Tools and Equipment Removing the Chassis Cover Page Page Removing the Old Power Supply Page Page Page Installing the Power Supply Page Replacing the Chassis Cover Page Page Page Page C Cabling Specifications Console and Auxiliary Port Cables and Pinouts Identifying a Rollover Cable Console Port Cables and Pinouts Page Auxiliary Port Cables and Pinouts Ethernet Port Pinouts BITS Port Pinouts Alarm Port Pinouts Bantam Jack Port Pinouts Page INDEX Numerics A B C D E F G H I J L O P R S T W