Cisco Systems AS5350 Obtaining Additional Publications and Inf o r mation

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Cisco AS5350 Universal Gateway Chassis Installation Guide

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Obtaining Additional Publications and Informa tio n

The Cisco TAC Escalation Center add r ess es pr io r it y leve l 1 o r pr i or it y level 2 issues. These

classifications are assigned when severe network degradation significantly impacts business operations.

When you contact the TAC Escalation Center w it h a P 1 o r P2 p r ob le m, a Cisco TAC engineer

automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/pu blic/687/Directory/Dir TAC.shtml

Before calling, please check wit h your ne tw ork oper atio ns center to determine the le v el of Ci sco supp ort

services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network

Supported Accounts (NSA). Whe n yo u cal l th e c enter, please have available your service agr eeme nt

number and your product serial number.

Obtaining Additional Publications and Inf o r mation

Information about Cisco products , technologies, and network solutions is available from various online

and printed sources.

•The Cisco Product Catalog describes the networking products offered by CiscoSystems as well as

ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new

and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking

Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design

Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco monthl y peri odi cal that pro vi des indus try pr ofe ss iona ls wi th the la tes t

information about the field of networking. You can access Packet magazine at this URL:

http://www.cisco.com/en/US/about/ac123/ac114/about_cisco_packet_magazine.html

•iQ Magazine is the Cisco monthly periodical that prov ides busin ess le ade rs an d de cisi on m akers

with the latest information about the networking industry. You can access iQ Magazine at this URL:

http://business.cisco.com /prod/tree.taf%3fasset_ id=44699&public_view=tr ue&kbns=1.html

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering

professionals involv ed in the desig n, dev e lopm ent , and ope rati on of publ ic a nd pr ivate internets and

intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training, with current offerings in network training

listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html