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Cisco AS5350 Universal Gateway Chassis Installation Guide
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Obtaining Technical Assistance
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
To obtain customized information and se rv ic e, y o u can self-register on Cisco.com at this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC is available to all customers who ne ed te ch ni cal as si s ta nc e w it h a C isc o product,
technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC
Escalation Center. The av e nu e of su pport th at you cho ose de pends on th e pr io rity of th e p rob lem and th e
conditions stated in service co nt ra cts, w he n ap pl ica ble.
We categorize Cisco TAC inquiries according to urgency:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities,
product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably
impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects
of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down , and a crit i cal impa ct to b usi ne ss op era tio ns
will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both co st and time. The
site provides around-the-clock access to online tools, knowledge bases, and software. To access the
Cisco TAC website, go to this URL :
http://www.cisco.com/tac
All customers, part ne rs , and resellers who ha ve a valid Cisco service co n tr act have complete acce s s to
the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website
require a Cisco.com login ID and password. If you have a valid service contract but do not have a login
ID or password, go to this URL to register:
http://tools.cisco.com /RPF/register/register.do
If you are a Cisco.com registered user, and you cann o t re sol ve y our tech n ic al is s ues by using the Cisco
TAC website, you can open a case online at this URL:
http://www.cisco.com/en/US/support/index.html
If you have Internet access, we recom m en d t h at yo u op en P3 an d P 4 ca s es t hr o ugh th e C is co TAC
website so that you can describe the situation in your own words and attach any necessary files.