Using Hold and Resume, Or EndCall | Cisco Systems CP7970GRF manual

If you want to...	Then...

Hang up while using the speakerphone	Press	or EndCall.

Hang up one call, but preserve another	Press EndCall. If necessary, remove the call from hold first.
call on the same line

Using Hold and Resume

You can hold and resume calls. When you put a call on hold, the Hold icon appears next to the caller ID and the corresponding line button flashes green .

If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until Hold Reversion times out.

Your phone indicates the presence of a reverting call by:

•Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).

•Briefly displaying a “Hold Reversion” message in the status bar at the bottom of the phone screen.

•Displaying the animated Hold Reversion icon next to the caller ID for the held call.

•Displaying a flashing amber line button (depending on the line state).

If you want to...	...Then

Put a call on hold	1.	Make sure the appropriate call is highlighted.
	2.	Press Hold.

Remove a call from	1.	Make sure the appropriate call is highlighted.
hold on the current line	2.	Press Resume.

Remove a call from	1.	Press the appropriate line button:	or	(flashing). Doing so might
hold on a different line		cause a held call to resume automatically:
		• If there is a reverting call on the line, that call will resume.
		• If there is more than one reverting call on the line, the oldest
		reverting call will resume.
		• If a non-reverting held call is the only call on the line, it will
		resume.
	2.	If necessary, scroll to the appropriate call and press Resume.

Tips

•Engaging the Hold feature typically generates music or a beeping tone.

22	OL-15895-01

Image 30

Cisco Systems CP7970GRF manual Using Hold and Resume, Or EndCall

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index Using this Guide Getting StartedIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional Information Accessibility Features Cisco Product Security Overview Connecting Your Phone Removing the Hookswitch Clip Required Adjusting the Handset Rest OptionalAdjusting the Footstand Optional Registering with Taps Headset SupportAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware OL-15895-01 Description Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Touchscreen Features Understanding Feature Buttons and Menus, To choose a Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items Do this Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Placing a Call-Additional Options Using Cisco WebDialerUsing BLF to Determine a Corporate Personal Directory to logChoose Personal Address Book If you want to Then For more information, see Answering a CallIf you want to Answer or Ending a Call AnswerTip Using Hold and Resume Or EndCall Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Settings on the Web, Press CFwdALL or Forward AllUser Options Web Pages, Making Conference Calls Using Do Not DisturbUsing Conference Features Press DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants, Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference List You cannot place an intercom call on hold Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineLogging Out of Hunt Groups Remote-in-Use Icon Privacy Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging CBarge and Barge Using Barge Features Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical CallsPress Mcid or Malicious Call ID If you Then See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call, See Placing a Call-Additional Options, OL-15895-01 Using a Handset, Headset, and Speakerphone Using a HandsetUsing a Headset Using a Speakerphone Using Wideband with your HeadsetChoose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Options Web Pages, User Preferences Viewing Angle Customizing the TouchscreenUser Preferences Brightness User Preferences Background Images Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Press Delete Tips Using Corporate Directory on Your Phone Directory DialingCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators, If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options Device If you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address Book Choose User Options Device Click Service URL Click Delete Selected Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Using the Address Book Synchronization Tool See Configuring Fast Dials on the Web, Choose User Options DeviceClick Speed Dials Setting Up Phone Services on the Web Click Phone Services Services Feature buttonsProgrammable phone button Controlling User Settings on the Web Controlling Line Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name Understanding Additional Configuration Options Using a Shared Line,If you Then For more information See Using Cisco Extension See Using AutoAnswer with aSee Using BLF to Determine a Line Advanced Call Handling Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting See Cleaning and Maintaining Viewing Phone Administration Data Using the Quality Reporting ToolIf you are asked to Then OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01