Placing a Call-Additional Options | Cisco Systems CP7970GRF instruction

•If you make a mistake while dialing, press << to erase digits.

•If parties on a call hear a beep tone, the call might be monitored or recorded. Ask your system administrator for more information.

•Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. See your system administrator for more information.

Placing a Call—Additional Options

You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options.

If you want to...	Then...			For more information, see...

Place a call while another	1.	Press	for a new line. The first call	Using Hold and Resume,
call is active (using a		is automatically placed on hold.		page 22
different line)	2.	Enter a number.
	2.	Enter a number.

Speed dial a number	Do one of the following:			Speed Dialing, page 34
	•	Press	(a speed-dial button).
	•	Use the Abbreviated Dial feature.
	•	Use the Fast Dial feature.

Dial from a corporate	1.	Choose	> Corporate	Using Call Logs, page 52
directory on your phone		Directory (name can vary).
	2.	Enter a name and press Search.
	3.	Highlight a listing and go off-hook.

Dial from a corporate	1.	Open a web browser and go to a		Using Cisco WebDialer,
directory on your personal		WebDialer-enabled corporate		page 72
computer using		directory.
Cisco WebDialer	2.	Click the number that you want to
	2.	Click the number that you want to
		dial.

Use CallBack to receive	1.	Press CallBack while listening to the		Your system administrator
notification when a busy or		busy tone or ring sound.
ringing extension is	2.	Hang up. Your phone alerts you
available	2.	Hang up. Your phone alerts you
available		when the line is free.
		when the line is free.
	3.	Place the call again.

See if a line associated with	Look for Busy Lamp Field indicators.			Using BLF to Determine a
a speed-dial, call record, or				Line State, page 40
directory listing is busy
before placing a call to that
line

18				OL-15895-01

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Cisco Systems CP7970GRF Placing a Call-Additional Options, Corporate, Using Cisco WebDialer, Using BLF to Determine a

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Using External Devices Safety and Performance InformationPower Outage Finding Additional Information Accessibility Features Cisco Product Security Overview Connecting Your Phone Adjusting the Footstand Optional Removing the Hookswitch Clip RequiredAdjusting the Handset Rest Optional Audio Quality Subjective to the User Registering with TapsHeadset Support An Overview of Your Phone Understanding Buttons and Hardware OL-15895-01 Description Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Touchscreen Features Understanding Feature Buttons and Menus, To choose a Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items Do this Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Placing a Call-Additional Options Using Cisco WebDialerUsing BLF to Determine a Corporate Choose Personal Address Book PersonalDirectory to log If you want to Then For more information, see Answering a CallIf you want to Answer or Tip Ending a CallAnswer Using Hold and Resume Or EndCall Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number User Options Web Pages, Settings on the Web,Press CFwdALL or Forward All Making Conference Calls Using Do Not DisturbUsing Conference Features Press DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants, Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference List You cannot place an intercom call on hold Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineLogging Out of Hunt Groups Remote-in-Use Icon Privacy Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging CBarge and Barge Using Barge Features Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you Then See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call, See Placing a Call-Additional Options, OL-15895-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Options Web Pages, User Preferences Viewing Angle Customizing the TouchscreenUser Preferences Brightness User Preferences Background Images Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Press Delete Tips Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators, If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options Device If you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address Book Choose User Options Device Click Service URL Click Delete Selected Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Using the Address Book Synchronization Tool Click Speed Dials See Configuring Fast Dials on the Web,Choose User Options Device Setting Up Phone Services on the Web Click Phone Services Programmable phone button ServicesFeature buttons Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using Cisco Extension See Using AutoAnswer with aSee Using BLF to Determine a Line Advanced Call Handling Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting See Cleaning and Maintaining If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01