Cisco Systems CP7970GRF manual Tracing Suspicious Calls, Prioritizing Critical Calls

If you want to...	Then...
Verify that the phone on the other	Look for the encrypted lock icon and listen for a security tone
end of the connection is also secure	at the beginning of the call.
	When encrypted calling is configured on your phone, the lock
	icon is displayed. However, the conversation is protected only
	when the security tone plays at the beginning of a call,
	indicating that the call is protected on both ends of the call. If
	your call is connected to a non-protected phone, the secure
	tone is not played.
Determine if secure calls can be	Contact your system administrator.
made in your company

Note There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, ask your system administrator.

Tracing Suspicious Calls

If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.

If you want to...	Then...
Notify your system	Press MCID or Malicious Call ID.
administrator about a	Your phone plays a tone and displays the message, “MCID
suspicious or harassing call
	successful.”

Prioritizing Critical Calls

(SCCP phones only)

In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

•Precedence indicates the priority associated with a call.

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