Cisco Systems CP7970GRF manual Transferring Calls, Message System

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

If you want to...	Then...
Transfer a call without	1. From an active call, press Transfer.
talking to the transfer	2.	Enter the target number.
recipient
	3.	Press Transfer again to complete the transfer or EndCall to cancel.
	Note If your phone has on-hook transfer enabled, complete the transfer
		by hanging up.
Talk to the transfer	1.	From an active call, press Transfer.
recipient before transferring	2.	Enter the target number.
a call (consult transfer)
	3.	Wait for the transfer recipient to answer.
	4.	Press Transfer again to complete the transfer or EndCall to cancel.
	Note If your phone has on-hook transfer enabled, complete the transfer
		by hanging up.
Transfer two current calls	1. Scroll to highlight any call on the line.
to each other	2.	Press Select.
(direct transfer) without
	3.	Repeat this process for the second call.
staying on the line (SCCP
phones only)	4.	With one of the selected calls highlighted, press DirTrfr. (To
		display DirTrfr you might need to press more.)
		The two calls connect to each other and drop you from the call.
	Note If you want to stay on the line with the callers, use Join instead.
Redirect a call to a voice	Press iDivert. For more information, see Sending a Call to a Voice
message system	Message System, page 26.

Tips

•If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press Transfer and then hang up.

•If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer again places the call on hold.

•You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from hold before transferring it.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 25