Basic Call Handling, For more information | Cisco Systems CP7970GRF

Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information.

Placing a Call—Basic Options

Here are some easy ways to place a call on your Cisco Unified IP Phone.

					For more information,
If you want to...	Then...				see...

Place a call using the handset	Pick up the handset and enter a number.				An Overview of Your
					Phone, page 7

Place a call using the	Press		and enter a number.		Using a Handset,
speakerphone					Headset, and
					Speakerphone, page 47

Place a call using a headset	Press		and enter a number. Or, if		Using a Handset,
	is lit, press New Call and enter a number.				Headset, and
					Speakerphone, page 47

Redial a number	Press Redial to dial the last number, or				Using Call Logs, page 52
	press the Navigation button (with the
	phone idle) to see your Placed Calls.

Place a call while another call	1.	Press Hold.			Using Hold and Resume,
is active (using the same line)	2.	Press New Call.			page 22
	2.	Press New Call.
	3.	Enter a number.

Dial from a call log	1.	Choose		> Missed Calls,	Using Call Logs, page 52
		Received Calls, or Placed Calls.
	2.	Press the listing on the touchscreen.

Tips

•You can dial on-hook, without a dial tone (pre-dial). To pre-dial, enter a number, then go

off-hook by lifting the handset, pressing the number on the touchscreen, or pressing Dial, , or

.

•When you pre-dial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, press the number, or scroll to it and go off-hook.

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0

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Cisco Systems CP7970GRF Basic Call Handling, Placing a Call-Basic Options, For more information, If you want to Then See

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Power Outage Safety and Performance InformationUsing External Devices Finding Additional Information Cisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Support Registering with TapsAudio Quality Subjective to the User Understanding Buttons and Hardware An Overview of Your Phone OL-15895-01 Description Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call Icons Understanding Feature Buttons and Menus, Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the TouchscreenTo choose a Do this Accessing the Help System on Your Phone Understanding Feature Buttons and Menus Feature Softkey Line Button Label and Icon Understanding Feature Availability Understanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then See Using BLF to Determine a Using Cisco WebDialerPlacing a Call-Additional Options Corporate Directory to log PersonalChoose Personal Address Book If you want to Answering a CallIf you want to Then For more information, see Answer or Answer Ending a CallTip Or EndCall Using Hold and Resume Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System Press CFwdALL or Forward All Settings on the Web,User Options Web Pages, Using Conference Features Using Do Not DisturbMaking Conference Calls Press DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Using Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference List You cannot place an intercom call on hold Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Using Barge to Add Yourself to a Shared-Line CallPrivacy CBarge and Barge Press Private Using Barge Features Using BLF to Determine a Line State Making and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call, See Placing a Call-Additional Options, OL-15895-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using Wideband with your Headset Using a SpeakerphoneChoose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsUser Preferences Rings Options Web Pages, User Preferences Brightness Customizing the TouchscreenUser Preferences Viewing Angle User Preferences Background Images Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press Delete Tips Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice Messages Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options Device Using Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Click Delete Selected Choose User Options Device Click Service URL Click Add New Choose User Options Fast Dials Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Choose User Options Device See Configuring Fast Dials on the Web,Click Speed Dials Click Phone Services Setting Up Phone Services on the Web Feature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using BLF to Determine a Line See Using AutoAnswer with aSee Using Cisco Extension Advanced Call Handling General Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and Maintaining Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01