Sending a Call to a Voice Message System | Cisco Systems CP7970GRF

Sending a Call to a Voice Message System

You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system.

•If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.

•If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.

If you want to...	Then...

Send an active, ringing, or on-hold call	Press iDivert. One of two things occurs:
to a voice message system	• The call is transferred to your voice message system.
	• The call is transferred to your voice message system.
	• Your phone screen displays a menu that allows you to
	choose between your voice message system or the voice
	message system of the original called party. Choose an
	option to redirect the call.

Tip

If your phone displays a menu that disappears before you make your selection, you can press iDivert again to re-display the menu. You can also ask your system administrator to configure a longer timeout value.

Forwarding Calls to Another Number

You can use call forwarding features to redirect incoming calls from your phone to another number.

Your system administrator might allow you to choose from two types of call forwarding features:

•Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.

•Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)—Applies to certain calls that you receive, according to conditions.

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Cisco Systems CP7970GRF manual Sending a Call to a Voice Message System, Forwarding Calls to Another Number

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index Getting Started Using this GuideIf you want to Then Using External Devices Safety and Performance InformationPower Outage Finding Additional Information Accessibility Features Cisco Product Security Overview Connecting Your Phone Adjusting the Handset Rest Optional Removing the Hookswitch Clip RequiredAdjusting the Footstand Optional Headset Support Registering with TapsAudio Quality Subjective to the User An Overview of Your Phone Understanding Buttons and Hardware OL-15895-01 Description Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Touchscreen Features Understanding Feature Buttons and Menus, To choose a Cleaning and Maintaining the TouchscreenChoosing Touchscreen Items Do this Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Understanding SIP vs. Sccp For more information Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Placing a Call-Additional Options Using Cisco WebDialerUsing BLF to Determine a Corporate Directory to log PersonalChoose Personal Address Book If you want to Then For more information, see Answering a CallIf you want to Answer or Answer Ending a CallTip Using Hold and Resume Or EndCall Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Press CFwdALL or Forward All Settings on the Web,User Options Web Pages, Making Conference Calls Using Do Not DisturbUsing Conference Features Press DND or Do Not Disturb Using Conference See Viewing or Removing Conference Participants, Using Join Using cBarge Viewing or Removing Conference Participants See Using Conference,Placing or Receiving Intercom Calls Press ConfList or Conference List You cannot place an intercom call on hold Speed Dialing Web pages. See Accessing Your User Options Web Pages,Advanced Call Handling Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Understanding Shared Lines Using a Shared LineLogging Out of Hunt Groups Remote-in-Use Icon Privacy Using Barge to Add Yourself to a Shared-Line CallSharing Call Information and Barging CBarge and Barge Using Barge Features Press Private Using BLF to Determine a Line State Making and Receiving Secure Calls Prioritizing Critical Calls Tracing Suspicious CallsPress Mcid or Malicious Call ID If you Then See Switching an In-Progress Call to Another Phone, Using Cisco Extension MobilityAccess Lists for Mobile Connect, See Answering a Call, See Placing a Call-Additional Options, OL-15895-01 Using a Handset Using a Handset, Headset, and SpeakerphoneUsing a Headset Using Wideband with your Headset Using a SpeakerphoneChoose User Preferences Audio Preferences Wideband Headset Using AutoAnswer with a Headset or Speakerphone User Preferences Rings Changing Phone SettingsCustomizing Rings and Message Indicators Options Web Pages, User Preferences Viewing Angle Customizing the TouchscreenUser Preferences Brightness User Preferences Background Images Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Press Delete Tips Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Accessing Voice Messages Customizing Rings and Message Indicators, If you want to Then do this Using the User Options Web PagesAccessing Your User Options Web Pages Options Device If you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address Book Choose User Options Device Click Service URL Click Delete Selected Choose User Options Fast Dials Click Add New Setting Up Speed Dials on the Web Using the Address Book Synchronization Tool Choose User Options Device See Configuring Fast Dials on the Web,Click Speed Dials Setting Up Phone Services on the Web Click Phone Services Feature buttons ServicesProgrammable phone button Controlling Line Settings on the Web Controlling User Settings on the WebChoose User Options User Settings Click Line Settings Change the audible Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Access Lists Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name Using a Shared Line, Understanding Additional Configuration OptionsIf you Then For more information See Using Cisco Extension See Using AutoAnswer with aSee Using BLF to Determine a Line Advanced Call Handling Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting See Cleaning and Maintaining Using the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01