Cisco Systems CP7970GRF D, E

82 OL-15895-01

maximum per line 10

multiple parties on 28

multiple, switching between 23

muting 23

parking 36

placing 17, 18

prevent barging of 39

prioritizing 42

redirecting while ringing 35

reporting problems with 77

secure 41

storing and retrieving 36

transferring 25

using DND 28

viewing 12, 24

Cisco Extension Mobility 44

Cisco Unified Communications Manager

Address Book Synchronizer 63

Cisco Unified IP Phone

adjusting height of 5

connecting 4

documentation for 2

feature configuration for 15, 74

illustration of 7

online help for 14

registering 6

securing handset rest 5

troubleshooting 76

web-based services for 59

Cisco Unified IP Phone Expansion Module

7914 51

Cisco Unified Video Advantage 75

Cisco WebDialer 72

Client Matter Code, see CMC

CMC 19, 76

conference calls

Meet-Me 31

removing participants from 32

security-level for 32

types of 28

viewing participants for 32

connected 11

corporate directory

using from web page 72

using on phone 52, 54

D

Details softkey, viewing multiparty calls with

52, 53

device configuration page 59

dialing, options for 17, 18

directories button 9

directory

corporate 54

personal 54, 55

using from web page 72

using on phone 54

display button 9, 13

DND 28

Do Not Disturb 28

documentation, accessing 2

E

EM 44

encrypted calls 41

ending a call, options for 21

Contents

Main Page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Accessibility Features Connecting Your Phone 1 DC adaptor port (DC48V) 6 2 AC-to-DC power supply 7 3 AC power cord 8 4 9 5 Access port (10/100 1 PC) 10 1 2 3 Registering with TAPS Headset Support An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the Touchscreen To choose a touchscreen item... Do this... Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Page Basic Call Handling Placing a CallBasic Options For more information, see... Placing a CallAdditional Options Page Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Page Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Press HLog or Hunt Group. Your phone screen displays, Logged Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Look for the encrypted lock icon and listen for a security tone at the beginning of the call. Press MCID or Malicious Call ID. If you... Then... Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number of the following are true: The number is blocked by you or your carrier (shown as Unknown Number). The number you are calling from is not one of your remote destinations. Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone If you... Then... Changing Phone Settings Customizing Rings and Message Indicators Customizing the Touchscreen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Page Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Page Setting Up Phone Services on the Web Page Controlling User Settings on the Web Controlling Line Settings on the Web Page Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Page Page Index A B C D E F G H I K L M N O P Q R S T U V W