Contents | Cisco Systems CP7970GRF manual

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7

Understanding Lines and Calls 10

Understanding Line and Call Icons 11

Understanding Touchscreen Features 12

Choosing Touchscreen Items 13

Cleaning and Maintaining the Touchscreen 13

Understanding Feature Buttons and Menus 14

Accessing the Help System on Your Phone 14

Understanding Feature Availability 15

Understanding SIP vs. SCCP 16

Basic Call Handling 17

Placing a Call—Basic Options 17

Placing a Call—Additional Options 18

Answering a Call 20

Ending a Call 21

Using Hold and Resume 22

Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0

iii

Image 5

Cisco Systems CP7970GRF manual Contents

Contents

Americas Headquarters Page Common Phone Tasks Button Icons Contents Viewing or Removing Conference Participants Changing Phone Settings Cisco One-Year Limited Hardware Warranty Terms Index If you want to Then Using this GuideGetting Started Power Outage Safety and Performance InformationUsing External Devices Finding Additional Information Cisco Product Security Overview Accessibility Features Connecting Your Phone Adjusting the Footstand Optional Removing the Hookswitch Clip RequiredAdjusting the Handset Rest Optional Audio Quality Subjective to the User Registering with TapsHeadset Support Understanding Buttons and Hardware An Overview of Your Phone OL-15895-01 Description Understanding Lines and Calls Icon Line or call state Description Understanding Line and Call Icons Understanding Feature Buttons and Menus, Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the TouchscreenTo choose a Do this Accessing the Help System on Your Phone Understanding Feature Buttons and Menus Feature Softkey Line Button Label and Icon Understanding Feature Availability Understanding SIP vs. Sccp Placing a Call-Basic Options Basic Call HandlingFor more information If you want to Then See Using BLF to Determine a Using Cisco WebDialerPlacing a Call-Additional Options Corporate Choose Personal Address Book PersonalDirectory to log If you want to Answering a CallIf you want to Then For more information, see Answer or Tip Ending a CallAnswer Or EndCall Using Hold and Resume Switching Between Multiple Calls Using Mute Viewing Multiple Calls Switching an In-Progress Call to Another Phone Transferring Calls Forwarding Calls to Another Number Sending a Call to a Voice Message System User Options Web Pages, Settings on the Web,Press CFwdALL or Forward All Using Conference Features Using Do Not DisturbMaking Conference Calls Press DND or Do Not Disturb See Viewing or Removing Conference Participants, Using Conference Using Join Using cBarge Placing or Receiving Intercom Calls See Using Conference,Viewing or Removing Conference Participants Press ConfList or Conference List You cannot place an intercom call on hold Advanced Call Handling Web pages. See Accessing Your User Options Web Pages,Speed Dialing Directory on Your Phone, Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared LineUnderstanding Shared Lines Remote-in-Use Icon Sharing Call Information and Barging Using Barge to Add Yourself to a Shared-Line CallPrivacy CBarge and Barge Press Private Using Barge Features Using BLF to Determine a Line State Making and Receiving Secure Calls Press Mcid or Malicious Call ID Tracing Suspicious CallsPrioritizing Critical Calls If you Then Access Lists for Mobile Connect, Using Cisco Extension MobilitySee Switching an In-Progress Call to Another Phone, See Answering a Call, See Placing a Call-Additional Options, OL-15895-01 Using a Headset Using a Handset, Headset, and SpeakerphoneUsing a Handset Choose User Preferences Audio Preferences Wideband Headset Using a SpeakerphoneUsing Wideband with your Headset Using AutoAnswer with a Headset or Speakerphone Customizing Rings and Message Indicators Changing Phone SettingsUser Preferences Rings Options Web Pages, User Preferences Brightness Customizing the TouchscreenUser Preferences Viewing Angle User Preferences Background Images Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Press Delete Tips Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone Press Fast Dial Personal Directory Personal Fast Dials Customizing Rings and Message Indicators, Accessing Voice Messages Accessing Your User Options Web Pages Using the User Options Web PagesIf you want to Then do this Options Device Using Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address Book Click Delete Selected Choose User Options Device Click Service URL Click Add New Choose User Options Fast Dials Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Click Speed Dials See Configuring Fast Dials on the Web,Choose User Options Device Click Phone Services Setting Up Phone Services on the Web Programmable phone button ServicesFeature buttons Choose User Options User Settings Controlling User Settings on the WebControlling Line Settings on the Web Click Line Settings Change the audible Choose User Options Mobility Settings Access Lists Setting Up Phones and Access Lists for Mobile Connect Choose User Options Mobility Settings Remote Destinations Using Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsUsing a Shared Line, See Using BLF to Determine a Line See Using AutoAnswer with aSee Using Cisco Extension Advanced Call Handling General Troubleshooting Troubleshooting Your PhoneSymptom Explanation See Cleaning and Maintaining If you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool OL-15895-01 Cisco One-Year Limited Hardware Warranty Terms OL-15895-01 Index OL-15895-01 Extension Mobility OL-15895-01 PAB Taps WebDialer 72 whisper 11 wideband Headset OL-15895-01