Cisco Systems CP7970GRF Storing and Retrieving Parked Calls

36 OL-15895-01

• Depending on how your phone is configured, you might receive an audio and/or visual alert about

a call to your pickup group.

• If you use the BLF Pickup feature on your phone, see Using BLF to Determine a Line State,

page 40.

Storing and Retrieving Parked Calls

You can park a call when you want to store the call so that you or someone else can retrieve it from

another phone in the Cisco Unified Communications Manager system (for example, a phone at a

co-worker’s desk or in a conference room). You can park a call by using these methods:

• Call Park—Use the Park softkey to store the call. Your phone displays the call park number where

the system stored your call. You must record this number and then use the same number to retrieve

the call.

• Directed Call Park—Use the Tran sfe r softkey to direct the call to an available directed call park

number that you dial or speed dial. To retrieve the call from a directed call park number, dial the

park retrieval prefix, then dial or speed dial the same directed call park number.

You can use a Directed Call Park button to speed-dial the directed call park number and to

monitor whether a directed call park number is occupied or available.

Tips

• You have a limited time to retrieve a parked call before it reverts to ringing at the original number.

See your system administrator for details.

If you want to... Then...

Store an active call

using Call Park

1. During a call, press Park. (You may need to press the more softkey to

see Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in your

network to connect to the call.

Direct and store an

active call at a directed

call park number

1. During a call, press Tran sfe r.

2. Press Directed Call Park with the park-unoccupied icon to

speed dial the directed call park number.

A Directed Call Park (blinking) with park-occupied icon

indicates the directed call park number is not available.

3. Press Tran sfer again to finish storing the call.

Retrieve a parked call

from a directed call

park number

From any Cisco Unified IP Phone in your network, enter the park retrieval

prefix and dial the directed call park number. Or after entering the park

retrieval prefix, press the (blinking) with to connect to the call.

Contents

Main Page Cisco Unified IP Phone 7970 Series for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Softkey Definitions Phone Screen Icons Button Icons Common Phone Tasks Softkey Definitions Common Phone Tasks Phone Screen Icons Button Icons Contents Page Page Page Getting Started Using this Guide Finding Additional Information Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials Safety and Performance Information Power Outage Using External Devices Cisco Product Security Overview Accessibility Features Connecting Your Phone 1 DC adaptor port (DC48V) 6 2 AC-to-DC power supply 7 3 AC power cord 8 4 9 5 Access port (10/100 1 PC) 10 1 2 3 Registering with TAPS Headset Support An Overview of Your Phone Understanding Buttons and Hardware Page Item Description For more information, see... 1 2 3 4 5 Understanding Lines and Calls Understanding Line and Call Icons Icon Line or call state Description Understanding Touchscreen Features Choosing Touchscreen Items Cleaning and Maintaining the Touchscreen To choose a touchscreen item... Do this... Understanding Feature Buttons and Menus Accessing the Help System on Your Phone Understanding Feature Availability Feature Softkey Line Button Label and Icon Page Basic Call Handling Placing a CallBasic Options For more information, see... Placing a CallAdditional Options Page Answering a Call Ending a Call Using Hold and Resume Using Mute Switching Between Multiple Calls Switching an In-Progress Call to Another Phone Viewing Multiple Calls Transferring Calls Sending a Call to a Voice Message System Forwarding Calls to Another Number Page Using Do Not Disturb Making Conference Calls Using Conference Features Using Conference Using Join Using cBarge Using Meet-Me Viewing or Removing Conference Participants Placing or Receiving Intercom Calls Page Advanced Call Handling Speed Dialing Picking Up a Redirected Call on Your Phone Storing and Retrieving Parked Calls Logging Out of Hunt Groups Using a Shared Line Understanding Shared Lines Remote-in-Use Icon Press HLog or Hunt Group. Your phone screen displays, Logged Using Barge to Add Yourself to a Shared-Line Call Understanding Barge Features cBarge and Barge Single-button and Multi-touch Barge Using Barge Features Preventing Others from Viewing or Barging a Shared-Line Call Using BLF to Determine a Line State Making and Receiving Secure Calls Tracing Suspicious Calls Prioritizing Critical Calls Look for the encrypted lock icon and listen for a security tone at the beginning of the call. Press MCID or Malicious Call ID. If you... Then... Using Cisco Extension Mobility Managing Business Calls Using a Single Phone Number of the following are true: The number is blocked by you or your carrier (shown as Unknown Number). The number you are calling from is not one of your remote destinations. Page Using a Handset, Headset, and Speakerphone Using a Handset Using a Headset Using Wideband with your Headset Using a Speakerphone Using AutoAnswer with a Headset or Speakerphone If you... Then... Changing Phone Settings Customizing Rings and Message Indicators Customizing the Touchscreen Using Call Logs and Directories Using Call Logs Page Directory Dialing Using Corporate Directory on Your Phone Using Personal Directory on Your Phone Page Page Accessing Voice Messages Using the User Options Web Pages Accessing Your User Options Web Pages If you want to... Then do this... Configuring Features and Services on the Web Using Personal Directory on the Web Using Your Personal Address Book on the Web Page Configuring Fast Dials on the Web Using the Address Book Synchronization Tool Setting Up Speed Dials on the Web Page Setting Up Phone Services on the Web Page Controlling User Settings on the Web Controlling Line Settings on the Web Page Page Setting Up Phones and Access Lists for Mobile Connect Page Using Cisco WebDialer Page Understanding Additional Configuration Options If you... Then... For more information... If you... Then... For more information... Troubleshooting Your Phone General Troubleshooting Symptom Explanation Symptom Explanation Viewing Phone Administration Data Using the Quality Reporting Tool If you are asked to... Then... Page Page Page Index A B C D E F G H I K L M N O P Q R S T U V W