Diagnosing Problems, Switch Post Results | Cisco Systems IE 3010

C H A P T E R 4

Troubleshooting

•Diagnosing Problems, page 4-1

•Resetting the Switch to the Factory Default Settings, page 4-5

•Finding the Switch Serial Number, page 4-5

Diagnosing Problems

The switch LEDs provide troubleshooting information about the switch. They show POST failures, port-connectivity problems, and overall switch performance. You can also get statistics from Device Manager, the CLI, or an SNMP workstation. See the software configuration guide, the switch command reference guide on Cisco.com, or the documentation that came with your SNMP application for details.

Switch POST Results

See the “Verifying Switch Operation” section on page 2-3for information on POST.

Note POST failures are usually fatal. Contact your Cisco technical support representative if your switch does not pass POST.

Cisco IE 3010 Switch Hardware Installation Guide

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Cisco Systems IE 3010 manual Diagnosing Problems, Switch Post Results

Contents

Americas Headquarters Cisco IE 3010 Switch Hardware Installation GuidePage N T E N T S Wall-Mounting2-15 Power-Supply Module Specifications A-4 Accessing the CLI Through the Console Port C-1 Preface Related Publications Obtaining Documentation and Submitting a Service Request Model Description Switch Models Cisco IE-3010-24TC Cable-Side View Cable Side PoE Ports 10/100 Fast Ethernet Ports Dual-Purpose Ports Type of SFP Module Model SFP Modules SFP Module Patch Cable Power-Input TerminalAlarm Ports Management Ports Alarm InputAlarm Output LEDs Switch Panel LEDs Alarm LEDs Power-Supply Module LEDsSystem LED Color System Status Port LEDs Console LEDsColor Description LED Color Meaning PoE LED SD Flash Memory CardDual-Purpose Port LEDs SD Flash Memory Card LED PSU OK LED Power-Supply Side USB LED Power-Supply Side LEDs Management Options Power Supply FeaturesNetwork Configurations Switch Installation 75 in .4 cm. Statement Verifying Switch Operation Installation Guidelines Rack-Mounting Installing the Switch Attaching Brackets for 19-Inch Racks 1and -2show how to attach brackets to the switches 207231 Rubber plug Switch Inserting the Rubber Plugs 255740 255750 255751 Attaching 23-Inch Brackets Attaching Brackets for 23-Inch Racks Attaching Brackets for Etsi Racks Attaching Brackets for Etsi Racks Rack-Mounting the Switch Wall-Mounting Attaching Brackets for IP-30 Compliance Optional Attaching Brackets Rubber plug Switch-side User-supplied screws Wall-Mounting the Switch 15 Wall-Mounting the Cisco IE-3010-16S-8PC Installing SFP Modules Installing and Removing SFP Modules Removing SFP Modules Inserting and Removing the SFP Module Patch Cable 18 Inserting an SFP Module Patch Cable Removing the SFP Module Patch Cable 20 Loosening the Captive Screw Replacing the SD Flash Memory Card 22 Removing the SD Flash Memory Card Connecting to the 10/100 and 10/100/1000 Ports Connecting Devices to the Ethernet Ports Device Crossover Cable Connecting to the 10/100 PoE Ports Where to Go Next Page Power-Supply Modules Power Supply Installation Power-supply module 3 Captive screw Installation Guidelines Power-Supply Module Installation Equipment That You Need Installing a Power-Supply ModuleGrounding the Switch Stripping the Ground Wire Crimping the Terminal Lug Installing the Power-Supply Module in the Switch Loosen the Screws on the Power Supply Blank Wiring the Power Source AC 5 A, DC 15 a Statement Opening the Power-Input Terminal Cover 100-240V~, 50-60Hz, 2A 10A 10A 11 Stripping the Input Power Source Wire 13 Connecting the Wires to the High-Voltage AC Power PSU1 AC power Removing the Power-Supply Module 16 Removing the Power-Supply Module Page Switch Post Results Diagnosing Problems Switch Connections Switch LEDsBad or Damaged Cable Ethernet and Fiber-Optic Cables 10/100 and 10/100/1000 Port Connections Interface Settings10/100 PoE Port Connections SFP Module Spanning Tree Loops Switch PerformanceSpeed, Duplex, and Autonegotiation Autonegotiation and Network Interface Cards Finding the Switch Serial Number Resetting the Switch to the Factory Default Settings Serial Number Location for the Power-Supply Modules Environmental Ranges Switch SpecificationsPhysical Specifications Power Requirements Power Requirements Power Specifications Power-Supply Module Specifications Alarm Ratings Page 10/100 Connector Specifications Figure B-2 Fiber-Optic SFP Module LC Connector SFP Module Connectors Pin Alarm connection Alarm Port SFP Module Cables Cables and Adapters GLC-EX-SMD Extended temperature SFPs TP3 Cable Pinouts DSR DTR CTS RTS Console Port Adapter Pinouts Switch Console RJ-45-to-DB-25 Port DTE Adapter Device RJ-45 Console Port Accessing the CLI Through the Console Port Figure C-1 Connecting the Console Cable USB Console Port Figure C-2 Connecting the USB Console Cable Installing the Cisco Microsoft Windows 2000 USB Driver Installing the Cisco Microsoft Windows USB Device DriversInstalling the Cisco Microsoft Windows XP USB Driver Installing the Cisco Microsoft Windows Vista USB Driver Uninstalling the Cisco Microsoft Windows USB Drivers Using the Setup.exe Program Uninstalling the Cisco Microsoft Windows Vista USB Driver Completing the Setup Program Entering the Initial Configuration InformationIP Settings Enter virtual terminal password terminal-password These choices appear Cisco IE 3010 Switch Hardware Installation Guide Numerics IN-2 IN-3 IN-4 IN-5 IN-6