Cisco Systems OL-14619-01 manual Characteristics of Unified Messaging and Voice Messaging Systems

Chapter 2 Cisco Unity Concepts

Characteristics of Unified Messaging and Voice Messaging Systems

Note This is true unless the MWI had already been activated because of a prior message arrival, in which case it simply remains activated.

–If the subscriber has configured personal notification options in the Cisco Unity Assistant, Cisco Unity can also call one or more phones or pagers, send an e-mail to a text pager, or send an SMS message to a mobile phone to notify the subscriber that a new voice message has arrived.

Characteristics of Unified Messaging and Voice Messaging Systems

Cisco Unity can be configured either for Cisco Unity Unified Messaging or for Cisco Unity Voice Messaging. This section enumerates the characteristics of each configuration.

Unified Messaging

•Cisco Unity voice messages are stored in the same IBM Lotus Domino or Microsoft Exchange message store in which e-mails and faxes (if applicable) are stored, so subscribers see all e-mails, voice messages, and faxes in the same Inbox.

•A supported version of IBM Lotus Domino or Microsoft Exchange must be installed on a separate server. (For information on supported versions, see System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•The Cisco Unity server is connected to the network, so it has access to the message store, the directory (a Domino address book or Active Directory), and network utilities such as virus checking and backup.

•Subscribers check messages:

–With Domino, by using the phone or an e-mail client.

–With Exchange, by using the phone, the Cisco Unity Inbox, or an e-mail client. (The Cisco Unity Inbox is accessed through the Cisco Personal Communications Assistant, or Cisco PCA.)

•Cisco Unity administration can be performed over the network.

•Subscribers have access to the Cisco Unity Assistant through the Cisco PCA.

•Voice mail and e-mail attributes on subscriber accounts can be administered from a single location by using the Cisco Unity Administrator.

•Cisco Unity can play back electronic messages over the phone by using Text to Speech, and can support identifying, redirecting, and printing third-party faxes.

Voice Messaging

Revised May 6, 2008

•Voice messages are stored in a supported version of Microsoft Exchange or IBM Lotus Domino.

Design Guide for Cisco Unity Release 5.x

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