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Cisco Systems OL-14619-01 manual 6-36, Integrating Cisco Unity with the Phone System

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6-36

Chapter 6 Integrating Cisco Unity with the Phone System

Centralized Voice Messaging

	Design Guide for Cisco Unity Release 5.x
6-36	OL-14619-01

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Cisco Systems OL-14619-01 manual 6-36, Integrating Cisco Unity with the Phone System, Centralized Voice Messaging

Contents

Americas Headquarters Design Guide for Cisco UnityRelease Revised May 6 Cisco Systems, Inc 170 West Tasman Drive San Jose, CADesign Guide for Cisco Unity Release 2008 Cisco Systems, Inc. All rights reservedOne or More Message-Store Servers Optional for Some Configurations Network Connection Optional for Some ConfigurationsC O N T E N T S PrefaceAudio Codecs WorkstationsVoice Messaging with Customer-Provided Infrastructure Domino Address Book TerminologyAuthentication Deployment Tasks for Unified Messaging ConfigurationsGeneral Integration Issues Voice Messaging ConfigurationSetup and Configuration Optional Integration FeaturesMessaging Ports SCCP Integrations Only Alternate MWIsConfiguration Diagram of a Standby Redundancy ConfigurationVoice-Recognition Access to Cisco Unity Migrating to Cisco Unity from Another Voice-Messaging SystemOL-14619-01 viiiContents Design Guide for Cisco Unity Release Preface AudienceDocument Conventions Audience, page Document Conventions, pageSupport Policy for Optional Third-Party Software Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security OverviewPreface Design Guide for Cisco Unity Release OL-14619-01Design or Feature Documentation Design Guide OverviewC H A P T E R Product AreaChapter 8, “Voice-Recognition Access to Cisco Unity” http//ciscounitytools.com/AppIPFaxConfigurationWizard.htmDomino, see http//ciscounitytools.com/AppThirdPartyFaxConfig.htm ondesignguideslist.htmlChapter 1 Design Guide Overview Design Guide for Cisco Unity Release OL-14619-01Chapter 1 Design Guide Overview Design Guide for Cisco Unity Release OL-14619-01Where Cisco Unity Stores Data, page Cisco Unity ConceptsHow Cisco Unity Works How Cisco Unity Works, pageVoice Messaging Characteristics of Unified Messaging and Voice Messaging SystemsUnified Messaging One or More Cisco Unity Servers, page Network Connection Optional for Some Configurations, pageHardware Components of a Cisco Unity System One or More Cisco Unity Servers Network Connection Optional for Some Configurations One or More Message-Store Servers Optional for Some ConfigurationsWhere Cisco Unity Stores Data Some Configuration Settings Are Stored in the Registry, pageSoftware Components of a Cisco Unity System Voice Messages Are Stored in Domino or ExchangeAll Subscriber Information Is Stored in a SQL Server 2000 Database ExchangeEnabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Name Resolution Using Firewalls with Cisco Unity, pageNetwork Infrastructure Requirements Availability of Network ResourcesDomain Controller Access and Availability Availability of Message Store ServersUsing Firewalls with Cisco Unity Sizing and Scaling Cisco Unity ServersMaximum Number of Users on Dedicated Domino or Exchange Servers, page Storage Capacity for Voice Messages, page Number of Voice Ports, pageMaximum Number of Users on Dedicated Domino or Exchange Servers Storage Capacity for Voice MessagesNumber of Voice Ports Audio Codecs How Codecs Affect the File Size of Voice MessagesTTS, TTY, Pocket PCs, and Hand-Held Computers Interoperability Among Multiple Voice-Messaging SystemsAudio Codec Quality RatingPhysical Placement and Network Infrastructure, page Designing a Cisco Unity System with Exchange as the Message StoreDeployment Models Deployment Models, pageUnified Messaging with Customer-Provided Infrastructure Voice Messaging with Cisco-Provided, Dedicated InfrastructureVoice Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed MessagingPhysical Placement and Network Infrastructure Considerations for Customer-Provided Infrastructure Active Directory ConsiderationsActive Directory Considerations, page Exchange Considerations All Versions, pageActive Directory Application Mode ADAM is not supported Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Considerations for Cisco-Provided, Dedicated Infrastructure Considerations for Cisco-Provided, Dedicated InfrastructureDesign Guide for Cisco Unity Release OL-14619-014-10 Considerations for Cisco-Provided, Dedicated InfrastructureDesign Guide for Cisco Unity Release OL-14619-01Unified Messaging Configurations, page Voice Messaging Configuration, pageCriteria for a Supported Configuration, page Windows Domains and Domino Domains, page Server Placement, pageClient Access Licenses, page Backing Up and Restoring Data, page Maximum Number of Cisco Unity SubscribersDomino Address Book Terminology Domino Clusters, page Message Routing, pageName Changes That csAdmin Makes to the Domino Address BookElement Address Book Server, Message Store Server, and Mail Drop Server Changes That csClient Makes to the Mail FileElement NameRevised May 6 Server PlacementWindows Domains and Domino Domains Authentication Active Directory Accounts and PermissionsDomino Clusters Domino PermissionsCisco Unity Subscribers and Domino Users Client Access Licenses Cisco Unity and the Domino Address BookMessage Routing Notes Client on the Cisco Unity ServerUnified Messaging Configurations Unified Messaging, No Domino ClusterServers Requirements and RecommendationsVoice Messaging Configuration Criteria for a Supported ConfigurationUnified Messaging, Domino Cluster gnguideslist.htmlAdministrative Access and Control, page Establishing Support Policies, page Network Services, pageDeployment Tasks for Unified Messaging Configurations, page Deploying Cisco Unity for Lotus DominoAdministrative Access and Control Network ServicesDeployment Tasks for Unified Messaging Configurations Establishing Support PoliciesOperational Tasks 5-135-14 Cisco Unity 5.0 for Domino does not support Cisco Unity reportsGeneral Integration Issues, page Integrating by Using SIP, pageOptional Integration Features, page Centralized Voice Messaging, page Integrating Cisco Unity with the Phone SystemHow an Integration Works guideslist.htmlDigital Integration with Digital PIMG Units Lines and Cables to Make Physical ConnectionsIntegration with Cisco Unified Communications Manager DTMF Integration with Analog PIMG Units Serial SMDI, MCI, or MD-110 Integration with Analog PIMG Units TIMG IntegrationDTMF Integration with Voice Cards Serial Integration with Voice CardsConnections for an Integration by Using TIMG Units Figure 6-6 Connections for a DTMF Integration by Using Voice CardsSettings in the Phone System and in Cisco Unity Call Information Exchanged by the Phone System and Cisco UnitySample Path for a Call from the Phone System to a Subscriber Call ControlGeneral Integration Issues Feature SCCP6-10 Differences Between SCCP and SIP Integration Methods6-11 6-12 OptionConsiderations Cisco Unified Communications Manager Security Features Cisco Unified Communications Manager Security Features, pageWhen Data Is Encrypted, page Multiple Integrations Can Have Different Security Mode Settings, page6-14 DescriptionWhen Data Is Encrypted SettingEffect 6-15Multiple Integrations Can Have Different Security Mode Settings Settings for Individual Voice Messaging PortsDisabling and Re-Enabling Security 6-16Packetization SCCP Integrations Only 6-17Multiple Cisco Unified Communications Manager Express Version Support 6-18Feature SCCPMultiple Cisco Unified Communications Manager Express Routers Integrating with a Single Cisco Unity Server Call forward to busy greeting 6-20Figure 6-11 Cisco Unified Communications Manager Fallback with PSTN Impact of Non-Delivery of RDNIS on Voice Mail Calls Routed via AAR 6-21Call transfers Message waiting indicationIntegrating by Using SIP 6-22Supported SIP Integrations Cisco Unity Failover with SIP TrunksSIP Compliance 6-23Digital Integration with Digital PIMG Units Description of PIMG Integrations6-24 6-25 The phone system sends call information, MWI requests, and voice connections through the analog lines, which connect the phone system to the PIMG units. The PIMG units communicate with the Cisco Unity server through the LAN or WAN by using Session Initiation Protocol SIP. Figure 6-13 shows the connections for a DTMF integration by using analog PIMG unitsDTMF Integration with Analog PIMG Units Serial SMDI, MCI, or MD-110 Integration with Analog PIMG UnitsDescription of TIMG Integrations 6-26Setup and Configuration Firmware UpdatesSerial Integrations 6-276-28 Increasing Port CapacityCisco Unity Failover 6-29 Cisco Unity FailbackMultiple Integration Support/Branch Office Consolidation Integrating with Multiple Phone Systems 6-30Call Control QOS Byte RTP QOS ByteUsing SCCP Phone Systems with Other Integrations Requirements for Integrations with Multiple Phone SystemsNotes for PIMG Integrations 6-31Optional Integration Features Alternate ExtensionsReasons to Use Alternate Extensions How Alternate Extensions WorkSetting Up Alternate MWIs for Extensions on the Same Phone System Alternate MWIsMWIs for Extensions on a Non-Integrated Phone System 6-33Centralized Voice Messaging 6-346-35 Message waiting indication MWI6-36 Chapter 6 Integrating Cisco Unity with the Phone SystemCentralized Voice Messaging Design Guide for Cisco Unity ReleaseCisco Unity Failover and Standby Redundancy FailoverComparison of Cisco Unity Failover and Standby Redundancy Comparison of Cisco Unity Failover and Standby Redundancy, pageStandby Redundancy Page The names of both Cisco Unity servers must be 14 characters or shorter Diagram of a Standby Redundancy Configuration Figure 7-1 Cisco Unity Standby Redundancy Example DiagramData Center primaryOL-14619-01 Chapter 7 Cisco Unity Failover and Standby RedundancyStandby Redundancy Design Guide for Cisco Unity Release Voice-Recognition Access to Cisco Unity C H A P T E ROL-14619-01 Chapter 8 Voice-Recognition Access to Cisco UnityDesign Guide for Cisco Unity Release Migrating to Cisco Unity from Another Voice-Messaging System C H A P T E RThe supporting infrastructure for example, message store servers, whether dedicated to I N D E IN-1IN-2 IN-3 IndexDesign Guide for Cisco Unity Release OL-14619-01OL-14619-01 IN-4Index Design Guide for Cisco Unity Release