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Cisco Systems OL-14619-01 manual 4-10, Considerations for Cisco-Provided, Dedicated Infrastructure

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4-10

Chapter 4 Designing a Cisco Unity System with Exchange as the Message Store

Considerations for Cisco-Provided, Dedicated Infrastructure

	Design Guide for Cisco Unity Release 5.x
4-10	OL-14619-01

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Cisco Systems OL-14619-01 manual 4-10, Considerations for Cisco-Provided, Dedicated Infrastructure

Contents

Release Revised May 6 Americas HeadquartersDesign Guide for Cisco Unity Cisco Systems, Inc 170 West Tasman Drive San Jose, CADesign Guide for Cisco Unity Release 2008 Cisco Systems, Inc. All rights reservedC O N T E N T S One or More Message-Store Servers Optional for Some ConfigurationsNetwork Connection Optional for Some Configurations PrefaceVoice Messaging with Customer-Provided Infrastructure Audio CodecsWorkstations Domino Address Book TerminologyGeneral Integration Issues AuthenticationDeployment Tasks for Unified Messaging Configurations Voice Messaging ConfigurationMessaging Ports SCCP Integrations Only Setup and ConfigurationOptional Integration Features Alternate MWIsVoice-Recognition Access to Cisco Unity ConfigurationDiagram of a Standby Redundancy Configuration Migrating to Cisco Unity from Another Voice-Messaging Systemviii Contents Design Guide for Cisco Unity ReleaseOL-14619-01 Document Conventions PrefaceAudience Audience, page Document Conventions, pageSupport Policy for Optional Third-Party Software Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security OverviewPreface Design Guide for Cisco Unity Release OL-14619-01C H A P T E R Design or Feature DocumentationDesign Guide Overview Product AreaDomino, see http//ciscounitytools.com/AppThirdPartyFaxConfig.htm Chapter 8, “Voice-Recognition Access to Cisco Unity”http//ciscounitytools.com/AppIPFaxConfigurationWizard.htm ondesignguideslist.htmlChapter 1 Design Guide Overview Design Guide for Cisco Unity Release OL-14619-01Chapter 1 Design Guide Overview Design Guide for Cisco Unity Release OL-14619-01How Cisco Unity Works Where Cisco Unity Stores Data, pageCisco Unity Concepts How Cisco Unity Works, pageCharacteristics of Unified Messaging and Voice Messaging Systems Unified MessagingVoice Messaging Network Connection Optional for Some Configurations, page Hardware Components of a Cisco Unity SystemOne or More Cisco Unity Servers, page One or More Cisco Unity Servers Network Connection Optional for Some Configurations One or More Message-Store Servers Optional for Some ConfigurationsSoftware Components of a Cisco Unity System Where Cisco Unity Stores DataSome Configuration Settings Are Stored in the Registry, page Voice Messages Are Stored in Domino or ExchangeAll Subscriber Information Is Stored in a SQL Server 2000 Database ExchangeEnabling Cisco Unity Servers to Communicate with One Another Networking Guide for Cisco Unity at Some Configuration Settings Are Stored in the Registry Network Infrastructure Requirements Name ResolutionUsing Firewalls with Cisco Unity, page Availability of Network ResourcesDomain Controller Access and Availability Availability of Message Store ServersMaximum Number of Users on Dedicated Domino or Exchange Servers, page Using Firewalls with Cisco UnitySizing and Scaling Cisco Unity Servers Storage Capacity for Voice Messages, page Number of Voice Ports, pageStorage Capacity for Voice Messages Number of Voice PortsMaximum Number of Users on Dedicated Domino or Exchange Servers Audio Codecs How Codecs Affect the File Size of Voice MessagesAudio Codec TTS, TTY, Pocket PCs, and Hand-Held ComputersInteroperability Among Multiple Voice-Messaging Systems Quality RatingDeployment Models Physical Placement and Network Infrastructure, pageDesigning a Cisco Unity System with Exchange as the Message Store Deployment Models, pageUnified Messaging with Customer-Provided Infrastructure Voice Messaging with Cisco-Provided, Dedicated InfrastructureVoice Messaging with Customer-Provided Infrastructure Multi-Site WAN with Distributed MessagingPhysical Placement and Network Infrastructure Active Directory Considerations, page Considerations for Customer-Provided InfrastructureActive Directory Considerations Exchange Considerations All Versions, pageActive Directory Application Mode ADAM is not supported Exchange Considerations All Versions Exchange Considerations That Apply Only Exchange Design Guide for Cisco Unity Release Considerations for Cisco-Provided, Dedicated InfrastructureConsiderations for Cisco-Provided, Dedicated Infrastructure OL-14619-01Design Guide for Cisco Unity Release 4-10Considerations for Cisco-Provided, Dedicated Infrastructure OL-14619-01Criteria for a Supported Configuration, page Unified Messaging Configurations, pageVoice Messaging Configuration, page Windows Domains and Domino Domains, page Server Placement, pageDomino Address Book Terminology Client Access Licenses, page Backing Up and Restoring Data, pageMaximum Number of Cisco Unity Subscribers Domino Clusters, page Message Routing, pageChanges That csAdmin Makes to the Domino Address Book ElementName Element Address Book Server, Message Store Server, and Mail Drop ServerChanges That csClient Makes to the Mail File NameServer Placement Windows Domains and Domino DomainsRevised May 6 Authentication Active Directory Accounts and PermissionsDomino Permissions Cisco Unity Subscribers and Domino UsersDomino Clusters Message Routing Client Access LicensesCisco Unity and the Domino Address Book Notes Client on the Cisco Unity ServerServers Unified Messaging ConfigurationsUnified Messaging, No Domino Cluster Requirements and RecommendationsUnified Messaging, Domino Cluster Voice Messaging ConfigurationCriteria for a Supported Configuration gnguideslist.htmlDeployment Tasks for Unified Messaging Configurations, page Administrative Access and Control, pageEstablishing Support Policies, page Network Services, page Deploying Cisco Unity for Lotus DominoDeployment Tasks for Unified Messaging Configurations Administrative Access and ControlNetwork Services Establishing Support PoliciesOperational Tasks 5-135-14 Cisco Unity 5.0 for Domino does not support Cisco Unity reportsOptional Integration Features, page Centralized Voice Messaging, page General Integration Issues, pageIntegrating by Using SIP, page Integrating Cisco Unity with the Phone SystemHow an Integration Works guideslist.htmlLines and Cables to Make Physical Connections Integration with Cisco Unified Communications ManagerDigital Integration with Digital PIMG Units DTMF Integration with Analog PIMG Units Serial SMDI, MCI, or MD-110 Integration with Analog PIMG Units TIMG IntegrationConnections for an Integration by Using TIMG Units DTMF Integration with Voice CardsSerial Integration with Voice Cards Figure 6-6 Connections for a DTMF Integration by Using Voice CardsSettings in the Phone System and in Cisco Unity Call Information Exchanged by the Phone System and Cisco UnitySample Path for a Call from the Phone System to a Subscriber Call ControlGeneral Integration Issues 6-10 FeatureSCCP Differences Between SCCP and SIP Integration Methods6-11 Option Considerations6-12 When Data Is Encrypted, page Cisco Unified Communications Manager Security FeaturesCisco Unified Communications Manager Security Features, page Multiple Integrations Can Have Different Security Mode Settings, page6-14 DescriptionEffect When Data Is EncryptedSetting 6-15Disabling and Re-Enabling Security Multiple Integrations Can Have Different Security Mode SettingsSettings for Individual Voice Messaging Ports 6-16Packetization SCCP Integrations Only 6-17Feature Multiple Cisco Unified Communications Manager Express Version Support6-18 SCCPMultiple Cisco Unified Communications Manager Express Routers Integrating with a Single Cisco Unity Server 6-20 Figure 6-11 Cisco Unified Communications Manager Fallback with PSTNCall forward to busy greeting Call transfers Impact of Non-Delivery of RDNIS on Voice Mail Calls Routed via AAR6-21 Message waiting indicationIntegrating by Using SIP 6-22SIP Compliance Supported SIP IntegrationsCisco Unity Failover with SIP Trunks 6-23Description of PIMG Integrations 6-24Digital Integration with Digital PIMG Units DTMF Integration with Analog PIMG Units 6-25The phone system sends call information, MWI requests, and voice connections through the analog lines, which connect the phone system to the PIMG units. The PIMG units communicate with the Cisco Unity server through the LAN or WAN by using Session Initiation Protocol SIP. Figure 6-13 shows the connections for a DTMF integration by using analog PIMG units Serial SMDI, MCI, or MD-110 Integration with Analog PIMG UnitsDescription of TIMG Integrations 6-26Serial Integrations Setup and ConfigurationFirmware Updates 6-27Increasing Port Capacity Cisco Unity Failover6-28 Cisco Unity Failback Multiple Integration Support/Branch Office Consolidation6-29 Call Control QOS Byte Integrating with Multiple Phone Systems6-30 RTP QOS ByteNotes for PIMG Integrations Using SCCP Phone Systems with Other IntegrationsRequirements for Integrations with Multiple Phone Systems 6-31Reasons to Use Alternate Extensions Optional Integration FeaturesAlternate Extensions How Alternate Extensions WorkMWIs for Extensions on a Non-Integrated Phone System Setting Up Alternate MWIs for Extensions on the Same Phone SystemAlternate MWIs 6-33Centralized Voice Messaging 6-346-35 Message waiting indication MWICentralized Voice Messaging 6-36Chapter 6 Integrating Cisco Unity with the Phone System Design Guide for Cisco Unity ReleaseComparison of Cisco Unity Failover and Standby Redundancy Cisco Unity Failover and Standby RedundancyFailover Comparison of Cisco Unity Failover and Standby Redundancy, pageStandby Redundancy Page The names of both Cisco Unity servers must be 14 characters or shorter Data Center Diagram of a Standby Redundancy ConfigurationFigure 7-1 Cisco Unity Standby Redundancy Example Diagram primaryChapter 7 Cisco Unity Failover and Standby Redundancy Standby Redundancy Design Guide for Cisco Unity ReleaseOL-14619-01 Voice-Recognition Access to Cisco Unity C H A P T E RChapter 8 Voice-Recognition Access to Cisco Unity Design Guide for Cisco Unity ReleaseOL-14619-01 Migrating to Cisco Unity from Another Voice-Messaging System C H A P T E RThe supporting infrastructure for example, message store servers, whether dedicated to I N D E IN-1IN-2 Design Guide for Cisco Unity Release IN-3Index OL-14619-01IN-4 Index Design Guide for Cisco Unity ReleaseOL-14619-01