Cisco Systems OL-14619-01 manual Support Policy for Optional Third-Party Software

Preface

Additional Cisco Unity Documentation, System Requirements, and Supported Hardware and Software

For descriptions and the URLs of Cisco Unity documentation on Cisco.com, see the Documentation Guide for Cisco Unity. The document is shipped with Cisco Unity and is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_documentation_roadmaps_list.ht ml.

In particular, note:

•For system requirements, and lists of supported hardware and software, the System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•For a list of servers that meet Cisco Unity specifications, the Cisco Unity Supported Platforms List, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

•For client workstations, a list of the software that is compatible with the version of Cisco Unity that you are installing, and a list of messaging clients that are compatible with the version of Cisco Unity that you are installing, the Compatibility Matrix: Cisco Unity and the Software on Subscriber Workstations at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.ht ml.

Support Policy for Optional Third-Party Software

The Cisco support policy states that customers can deploy third-party software for backup, monitoring, and security on the Cisco Unity server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Cisco Unity before the products are deployed. Such testing is essential in mitigating the risk that problems between Cisco Unity and the third-party products loaded on the Cisco Unity server will be discovered within the production environment.

If a customer calls the Cisco Technical Assistance Center (TAC) with a problem, a Cisco TAC engineer may require that optional third-party software be turned off or even removed from the Cisco Unity server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Cisco Unity was the root cause of the problem, the Cisco TAC engineer will require that the third-party software be disabled or removed from the Cisco Unity server until the interoperability issue is addressed so that the customer can continue to have a functional Cisco Unity system.

Before installing any qualified optional Microsoft service pack on the Cisco Unity server, confirm that the manufacturer of any optional third-party software or hardware that you plan to install on the Cisco Unity server—or that is already installed—also supports the service pack for use with its product.

Design Guide for Cisco Unity Release 5.x

x OL-14619-01