C O N T E N T S

 

 

 

Preface ix

 

 

 

 

 

 

 

 

 

 

Audience ix

 

 

 

 

 

 

 

 

 

 

Document Conventions

ix

 

 

 

 

 

 

 

 

 

Additional Cisco Unity Documentation, System Requirements, and Supported Hardware and Software

x

 

 

Support Policy for Optional Third-Party Software

x

 

 

 

 

 

 

Obtaining Documentation, Obtaining Support, and Security Guidelines

xi

 

 

 

Cisco Product Security Overview

xi

 

 

 

 

 

 

Design Guide Overview

 

 

 

 

 

 

 

 

C H A P T E R 1

1-1

 

 

 

 

 

 

 

 

Cisco Unity Concepts 2-1

 

 

 

 

 

 

 

C H A P T E R 2

 

 

 

 

 

 

 

 

 

How Cisco Unity Works

2-1

 

 

 

 

 

 

 

 

 

Characteristics of Unified Messaging and Voice Messaging Systems

2-2

 

 

 

 

 

Unified Messaging

2-2

 

 

 

 

 

 

 

 

 

Voice Messaging

2-2

 

 

 

 

 

 

 

 

 

Hardware Components of a Cisco Unity System

2-3

 

 

 

 

 

 

Cisco Unified Communications Manager or Another Supported Phone System 2-3

 

 

 

One or More Cisco Unity Servers

2-4

 

 

 

 

 

 

 

Voice Cards or PIMG Units (Required for Integrations with Circuit-Switched Phone Systems) 2-4

 

 

Expansion Chassis (Required Only for Some Integrations with Circuit-Switched Phone Systems)

2-4

 

 

One or More Message-Store Servers (Optional for Some Configurations) 2-5

 

 

 

One or More Dedicated Domain Controllers/Global Catalog Servers (Exchange Only, Large Voice

 

 

 

Messaging Configurations Only)

2-5

 

 

 

 

 

 

 

Cisco Unity Bridge Server (Required Only for Interoperating with Avaya Voice Messaging

 

 

 

Systems) 2-5

 

 

 

 

 

 

 

 

 

 

Network Connection (Optional for Some Configurations) 2-5

 

 

 

 

 

 

Software Components of a Cisco Unity System

2-6

 

 

 

 

 

 

Where Cisco Unity Stores Data

2-6

 

 

 

 

 

 

 

 

Voice Messages Are Stored in Domino or Exchange 2-6

 

 

 

 

 

 

All Subscriber Information Is Stored in a SQL Server 2000 Database 2-7

 

 

 

Some Subscriber Information Also Appears in the Domino Address Book or in Active Directory

2-8

 

 

Data That Appears in Both the SQL Server 2000 Database and in the Address Book/Directory Is

 

 

 

Automatically Synchronized

2-9

 

 

 

 

 

 

 

 

Messages from Outside Callers Are Temporarily Stored on the Cisco Unity Server 2-10

 

 

 

 

 

 

 

Design Guide for Cisco Unity Release 5.x

 

 

 

 

 

 

 

 

 

 

 

 

OL-14619-01

 

 

 

 

 

 

 

iii

 

 

 

 

 

 

 

 

 

 

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Cisco Systems OL-14619-01 manual N T E N T S