Cisco Systems OL-14619-01 manual Voice-Recognition Access to Cisco Unity, C H A P T E R

C H A P T E R 8

Voice-Recognition Access to Cisco Unity

The Cisco Unity voice-recognition feature lets users navigate the Cisco Unity conversation and manage voice messages by using spoken commands, either by saying the number associated with a menu option or by saying a word or phrase, for example, “play new messages” or “reply to all.”

For more information, see the following documentation:

•System requirements for voice recognition servers are listed in System Requirements for Cisco Unity Release 5.0 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•End-user documentation appears in:

–The “Using the Press-or-Say Phone Input Style” chapter in the User Guide for the Cisco Unity Phone Interface (Release 5.x with Microsoft Exchange) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html.

–The Release Notes for Spoken Commands in Cisco Unity 5.0(1) at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Note the following about speech access to Cisco Unity:

•There must be a one-to-one correlation between voice-recognition servers and Cisco Unity servers that home subscribers with speech access to Cisco Unity. If Cisco Unity failover is configured, only one voice-recognition server is required for each pair of failover servers.

•A maximum of 24 voice-recognition ports are supported on Cisco Unity voice-recognition servers. For a list of servers supported as voice-recognition servers, see the Cisco Unity Supported Platforms List at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

•The Cisco Unity server and the corresponding voice-recognition server must be connected across a high-speed IP network with minimal propagation delay and with proper Quality of Service guarantees for traffic between the components.

•The Cisco Unity server cannot be separated by a firewall from a Cisco Unity voice-recognition server. In a failover or standby-redundancy configuration, neither Cisco Unity server can be separated by a firewall from a Cisco Unity voice-recognition server.

•For voice recognition to be available on a Cisco Unity server, the license installed on the Cisco Unity server must include one of the following:

–Unified Messaging subscriber licenses

–Voice Messaging subscriber licenses with licenses for advanced features

•Voice recognition is currently available only in U.S. English.

Design Guide for Cisco Unity Release 5.x

OL-14619-01 8-1