A P P E N D I X C

Using Technical Support

This appendix describes how to resolve problems with your ML-Series card and contains the following sections:

•Gathering Information About Your Internetwork, page C-1

•Getting the Data from Your ML-Series Card, page C-2

•Providing Data to Your Technical Support Representative, page C-3

To help resolve these problems, use the “Gathering Information About Your Internetwork” section on page C-1as a guideline for gathering relevant information about your network prior to calling.

Note When you have a problem that you cannot resolve, contact the Cisco Technical Assistance Center (TAC). See the “Obtaining Documentation and Submitting a Service Request” section on page xxv as needed.

Gathering Information About Your Internetwork

Before gathering any specific data, compile a list of all symptoms that users have reported on the internetwork (such as connections dropping or slow host response).

The next step is to gather specific information. Typical information needed to troubleshoot internetworking problems falls into two general categories: information required for any situation; and information specific to the topology, technology, or protocol.

Information that is always required by technical support engineers includes the following:

•Network topology map for the data network and the SONET topology and provisioning.

•List of hosts and servers: Include the host and server type, number on network, and a description of the host operating systems that are implemented.

•Configuration listing of all switch routers and switches involved.

•Complete specifications of all switch routers and switches involved.

•Version numbers of software (obtained with the show version command) and flash code (obtained with the show controllers command) on all relevant switch routers and switches.

•List of network layer protocols, versions, and vendors.

•List of alarms and conditions on all nodes in the SONET/SDH topology.

•Node equipment and configuration.

Cisco ONS 15310-CL, ONS 15310-MA, and ONS 15310-MA SDH Ethernet Card Software Feature and Configuration Guide, R9.1 and R9.2

 

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C-1

 

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ONS 15310-CL, ONS 15310-MA, Cisco ONS 15310-MA specifications

Cisco Systems has long been a leader in networking and telecommunications technology, and among its impressive lineup of products, the Cisco ONS 15310 series stands out as an essential solution for optical networking. This series includes models such as the ONS 15310-MA, ONS 15310-CL, and ONS 15310-CA, each designed to meet the diverse needs of service providers and enterprises seeking to enhance their optical transport networks.

The Cisco ONS 15310-MA is an advanced multi-service platform designed for metropolitan area networks. It facilitates the seamless transport of data, voice, and video over optical networks. One of its main features is its ability to support a variety of interfaces, including Ethernet, SONET/SDH, and Wavelength Division Multiplexing (WDM), allowing users to integrate multiple services into a single platform. Additionally, the ONS 15310-MA supports advanced traffic management and Quality of Service (QoS) features to prioritize critical applications and ensure consistent performance.

The ONS 15310-CL variant is tailored for more specific applications, providing enhanced capabilities aimed at delivering carrier-grade services. It features a robust architecture that accommodates high-capacity traffic without compromising reliability. This model emphasizes low power consumption and a compact design, making it suitable for deployment in space-constrained environments. The ONS 15310-CL also supports a wide range of optical interfaces, making it highly flexible for various network configurations.

In terms of technologies, the Cisco ONS 15310 series leverages Optical Transport Network (OTN) capabilities, providing high efficiency and greater bandwidth utilization. OTN technology enables efficient error correction and adds resilience to the network through its built-in protection mechanisms. Furthermore, the series supports seamless integration with existing IP/MPLS networks, creating a cohesive infrastructure as organizations evolve their networking requirements.

One of the defining characteristics of the ONS 15310 series is its focus on scalability. Network operators can start with a modest deployment and gradually expand capacity as demand grows. This adaptability is complemented by Cisco's comprehensive management and monitoring tools, providing operators with real-time insights into network performance and facilitating proactive management.

In conclusion, the Cisco ONS 15310-MA and ONS 15310-CL models represent sophisticated solutions for modern optical networks. With their versatile features, advanced technologies, and robust design, they empower service providers and enterprises to build resilient, high-capacity networks that meet the demands of today’s data-driven world.
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