Cisco RV016 and RV042G Manual: Firmware Upgrade & Troubleshooting Guide

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Troubleshooting

The firmware upgrade has failed.

A firmware upgrade takes approximately ten minutes. An error may occur if you powered off the router, pressed the Reset button, closed the System Management

>Firmware Upgrade page, or disconnected the computer from the router during the firmware upgrade.

If the firmware upgrade failed, repeat the firmware upgrade procedure using the System Management > Firmware Upgrade page of the configuration utility. For more information, see Upgrading the Firmware, page 90.

If the Diag status light continues to flash, the firmware image is damaged. Use the TFTP utility to upgrade the firmware. You can download the TFTP utility at www.cisco.com.

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

•Make sure that the router is powered on. The System status light should be green and not flashing.

•If the System status light is flashing, then power off all of your network devices, including the modem, router, and computers. Then power on each device in the following order:

-Cable or DSL modem

-Router

-Computer

•Check the cable connections. The computer should be connected to one of the ports numbered 1 to 4 on the router, and the modem must be connected to the Internet port on the router.

Cisco Small Business RV0xx Series Routers Administration Guide

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Cisco Systems RV016, RV042G manual Firmware upgrade has failed, Your computer cannot connect to the Internet

Contents

Administration Guide Cisco Systems, Inc. All rights reserved 78-19576-01 B0 Other Hardware Features Viewing System Summary Information SetupPlacement Tips Introduction System Management DhcpPort Management Firewall Logging System Statistics 153 VPN 122 Appendix H Where to Go From Here 199 Appendix G Specifications 189Appendix E IPSec NAT Traversal 183 Appendix F Bandwidth Management 186 Model RV0xx Series Router FeaturesPorts RV042 and RV042G RV082 RV016 RV042 and RV042G Ports IntroductionRV042 and RV042G Status Lights RV082 Ports and Status Lights Port Description Ports Light Description Status Lights Feature Description Other Hardware Features Placement Tips Default SettingsDesktop Placement Parameter Default Value RV042 and RV042G 58 mm apart RV082 and RV016 94 mm apart Wall Mounting Rack Mounting RV082 or RV016 RV042 and RV042G Internet Port Connecting the EquipmentRV082 Internet Port RV016 Internet 1 Port Getting Started with the Configuration Troubleshooting Tips Navigation Features of the User Interface Saving the Settings Setup WizardsPop-Up Windows Help Viewing System Summary Information System Information Cisco ProtectLink WebViewing System Summary Information Configuration Port StatisticsPort Information Window Viewing System Summary Information WAN information WAN Status VPN Setting Status Firewall Setting StatusLog Setting Status DMZ information Setup Setting Up the Network SetupHost Name and Domain Name IP Mode LAN Setting device IP address and subnetsChanging the device IP address Enabling multiple subnets IPv4 only Setup WAN Setting Internet connection DMZ Setting Setup Editing a WAN Connection Page Page Page IPv4 IPv6 Editing a DMZ ConnectionPage Changing the Administrator Username and Password Setup To open this page Click Setup Time in the navigation tree Setting the System Time Setting Up a DMZ Host Setting Up Port Forwarding and Port Triggering Port Range ForwardingPort Range Forwarding, Port Triggering, Setup Adding a service Port Triggering To open this page Click Setup UPnP in the navigation tree Setting Up Universal Plug and Play UPnP Setup Adding a service Setting Up One-to-One NAT Setup Cloning a MAC Address for the Router Editing the MAC Address Clone Settings Assigning a Dynamic DNS Host Name to a WAN Interface Editing the Dynamic DNS Setup Configuring Dynamic Routing, Configuring Static Routing, Setting Up Advanced Routing Configuring Dynamic Routing Dynamic Routing for IPv4Data None, RIPv1, RIPv2 Broadcast, or RIPv2 Multicast Configuring Static Routing Dynamic Routing for IPv6Prefix Length Pv6 only Enter the prefix length Setting Up Advanced Routing IPv6 Transition To Go From Here Dhcp Setting Up the Dhcp Server or Dhcp Relay Dhcp Dynamic IP used for Dhcp Server only DNS used for Dhcp Server onlyWins used for Dhcp Server, IPv4 Only Assigning static IP addresses by adding devices from a list About Static IP Addresses for IPv4 Only Assigning static IP addresses by entering devices manually Using the Static IP List to Block Devices DNS Local Database Viewing the Dhcp Status Information Dhcp ServerClient Table Router Advertisement IPv6 Dhcp System Management Setting Up Dual WAN and Multi-WAN Connections System Management Mode Cisco RV042, RV042G, and RV082 Mode Cisco RV016 Interface Setting Editing the Dual WAN and Multi-WAN Settings Network Service DetectionMax Bandwidth Provided by ISP Page Adding a service Page Max Bandwidth Provided by ISP Managing the Bandwidth SettingsBandwidth Management Type Appendix F, Bandwidth Management Managing the Bandwidth Settings Adding a service Setting Up Snmp Enabling Device Discovery with Bonjour Enabling Device Discovery with Bonjour Using Built-In Diagnostic Tools To open this page Click System Management DiagnosticDNS Name Lookup Ping Restoring the Factory Default Settings Upgrading the Firmware Restarting the Router Restoring the Settings from a Configuration File Backing Up and Restoring the Settings Copying a Startup File or Mirror File Backing Up Configuration Files and Mirror Files Backing Up and Restoring the Settings Port Management Configuring the Port Settings Port Management Summary Viewing the Status Information for a Port Statistics Firewall Configuring the General Firewall Settings Firewall Restrict Web Features Firewall About Access Rules Configuring Firewall Access Rules Managing Access Rules To delete all custom rules Click Restore to Default Rules Services IPv4 and IPv6 Configuring Access Rules Schedule IPv4 Only Adding a service Page Forbidden Domains, Website Blocking by Keywords, Schedule, Using Content Filters to Control Internet Access Website Blocking by Keywords Forbidden Domains Schedule Getting Started with Cisco ProtectLink Web Cisco ProtectLink Web Cisco ProtectLink Web Specifying the Global Settings for Approved URLs and Clients Approved Clients Configuration Approved URL ConfigurationApproved URLs and Approved Clients To delete an entry Click the Delete icon Web Protection Enabling Web Protection for URL Filtering URL Filtering Web Reputation Business Hour Setting URL Overflow Control Updating the ProtectLink License License Information License Introduction to VPNs VPN Configuration tasks Remote Access Client To GatewaySite to Site VPN Gateway To Gateway Gateway-to-Gateway VPN Tunnel Between RV0xx Series Routers Router QuickVPN, page125 and Remote Access with PPTP, page125 Remote Access with Pptp Remote Access with Cisco QuickVPN To open this page Click VPN Summary in the navigation tree Viewing the Summary Information for VPN Tunnel Status GroupVPN Status Up a Remote Access Tunnel for VPN Clients Client To Gateway, VPN Clients Status Setting Up a Gateway to Gateway Site to Site VPN Add a New Tunnel Local Group Setup and Remote Group Setup VPN IPSec Setup Required fields for Manual mode Preshared Key, page 135 and Advanced settings for IKE with Required fields for IKE with Preshared Key Advanced settings for IKE with Preshared Key VPN VPN RV0xx Local Group Setup Remote Client Setup for Single User Tunnel Type VPN IPSec Setup Required fields for IKE with Preshared Key Advanced settings for IKE with Preshared Key VPN Users, Certificate Management, page148 Managing VPN Users and Certificates Certificate Management Users Setting Up VPN Passthrough Setting Up Pptp Server Pptp Server IP Address Range Connection List Syslog section, Mail section, Setting Up the System Log and Alerts Syslog section Log Setting, Buttons,Mail section Logging System Statistics Log Setting Buttons Viewing the System Log Logging System Statistics Wizard Basic Setup, Access Rule Setup, page160 Basic Setup Access Rule SetupWizard Beacon interval Term DefinitionDtim Delivery Traffic Indication Message Glossary Term Definition Advertisement Daemon Radvd RouterRequest to Send RTS Threshold RIPng RIP next generation Static routingVlan Virtual LAN Your computer cannot connect to the Internet Firmware upgrade has failed Router does not have a coaxial port for the cable connection Troubleshooting Introduction Cisco QuickVPN for Windows Cisco QuickVPN Client Installation and Configuration Using the Cisco QuickVPN SoftwareCisco QuickVPN for Windows Using the Cisco QuickVPN Software Topology Options Hub and Spoke VPN Hub and Spoke Topology Mesh VPN Mesh Topology Other Design Considerations WAN Setup Gateway To Gateway Tunnel with a Dynamic IP Address LAN Setup Configuring a VPN Tunnel on a Cisco RV0xx Series Router Settings on the Site a Router Example Sites with Static WAN IP AddressesField Value MD5 Encryption Phase Encryption Field Values Example Site with a Dynamic WAN IP Address Authentication Field Value IPSec Setup Keying Mode IKE with Preshared Key Phase Overview IPSec NAT Traversal IPSec NAT Traversal Configuration of Router a Configuration of Router B Creation of New Services Click the System Management tabClick Add to List Bandwidth Management Creation of New Bandwidth Management Rules Click Save RV042 SpecificationsPerformance Security Specifications NetworkQoS RV042G ManagementEnvironmental Operating System Linux VPN Cisco RV082 IKE Cisco RV016 Dhcp DNS NAT DMZ Built-in Pptp server supporting 10 Pptp clients Support Product DocumentationCisco Small Business