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Cisco Systems RV016, RV042G manual Troubleshooting

Models: RV016 RV042G

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Troubleshooting

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Troubleshooting

The firmware upgrade has failed.

A firmware upgrade takes approximately ten minutes. An error may occur if you powered off the router, pressed the Reset button, closed the System Management

>Firmware Upgrade page, or disconnected the computer from the router during the firmware upgrade.

If the firmware upgrade failed, repeat the firmware upgrade procedure using the System Management > Firmware Upgrade page of the configuration utility. For more information, see Upgrading the Firmware, page 90.

If the Diag status light continues to flash, the firmware image is damaged. Use the TFTP utility to upgrade the firmware. You can download the TFTP utility at www.cisco.com.

Your computer cannot connect to the Internet.

Follow these instructions until your computer can connect to the Internet:

•Make sure that the router is powered on. The System status light should be green and not flashing.

•If the System status light is flashing, then power off all of your network devices, including the modem, router, and computers. Then power on each device in the following order:

-Cable or DSL modem

-Router

-Computer

•Check the cable connections. The computer should be connected to one of the ports numbered 1 to 4 on the router, and the modem must be connected to the Internet port on the router.

Cisco Small Business RV0xx Series Routers Administration Guide

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Cisco Systems RV016, RV042G manual Troubleshooting

Contents

Cisco Small Business ADMINISTRATION GUIDERV0xx Series Routers RV042 Dual WAN VPN Router RV042G Gigabit Dual WAN VPN Router78-19576-01 B0 2011-2012 Cisco Systems, Inc. All rights reservedContents Chapter 3 SetupChapter 1 Introduction Chapter 2 Viewing System Summary InformationChapter 4 DHCP ContentsChapter 5 System Management Chapter 6 Port ManagementChapter 9 VPN Contents Introduction RV0xx Series Router FeaturesRV0xx Series Router Features, page Mounting Options, page Connecting the Equipment, page15Cisco Small Business RV0xx Series Routers Administration Guide RV0xx Series Router FeaturesIntroduction RV042 and RV042G PortsIntroduction PortsPort DescriptionIntroduction Status LightsLight DescriptionFeature Other Hardware FeaturesReset To restart the router or restoreDefault Settings Mounting OptionsPlacement Tips Desktop PlacementIntroduction Wall MountingSuggested Hardware for RV042 and RV042G Suggested Hardware for RV082 and RV016Introduction Cisco Small Business RV0xx Series Routers Administration GuideMounting Options Rack Mounting RV082 or RV016Introduction Connecting the EquipmentRV042 and RV042G Internet Port RV082 Internet PortIntroduction Getting Started with the ConfigurationIntroduction Troubleshooting TipsNavigation, page18 Pop-Up Windows, page19 Setup Wizards, page Features of the User InterfaceSaving the Settings, page19 Help, page19 Logout, page19 NavigationSaving the Settings Setup WizardsPop-Up Windows HelpConfiguration, page Port Statistics, page WAN Status, page Viewing System Summary InformationFirewall Setting Status, page VPN Setting Status, page Log Setting Status, pageSystem Information Cisco ProtectLink WebViewing System Summary Information Port Statistics ConfigurationViewing System Summary Information Port Information WindowThis window displays the following information Viewing System Summary InformationWAN Status Viewing System Summary InformationWAN information VPN Setting Status Firewall Setting StatusLog Setting Status Viewing System Summary InformationSetting Up the Network, page DMZ Setting, page SetupChanging the Administrator Username and Password, page Setting the System Time, page Setting Up a DMZ Host, pageSetup Setting Up the NetworkLAN Setting device IP address and subnets, page WAN Setting Internet connection, page DMZ Setting, pageSetup LAN Setting device IP address and subnetsIP Mode Changing the device IP address, pageEnabling multiple subnets IPv4 only SetupSTEP 3 In the pop-up window, add or edit entries as needed SetupSetup WAN Setting Internet connectionSetup DMZ SettingSetup Setting Up the NetworkCisco Small Business RV0xx Series Routers Administration Guide Editing a WAN Connection Editing a WAN Connection with IPv4 AddressingEditing a WAN Connection with IPv6 Addressing Subnet Mask IPv4 The subnet mask specified by your ISP Page Page IPv4 IPv6 Editing a DMZ ConnectionIf you are using IPv6 addressing, enter the following information Prefix Length Enter the prefix length. The default value isCisco Small Business RV0xx Series Routers Administration Guide Changing the Administrator Username and Password SetupTo open this page Click Setup Password in the navigation tree Includes at least 8 characters Is not the same as the username SetupSetting the System Time SetupTo open this page Click Setup Time in the navigation tree Setting Up a DMZ Host SetupTo open this page Click Setup DMZ Host in the navigation tree Setup Setting Up Port Forwarding and Port TriggeringPort Range Forwarding Port Range Forwarding, page Port Triggering, pageEnable Check the box to enable this port range forwarding entry SetupAdding a service SetupPort Triggering SetupSetting Up Universal Plug and Play UPnP SetupTo open this page Click Setup UPnP in the navigation tree Setup Adding a service SetupSetting Up One-to-One NAT SetupTo open this page Click Setup One-to-One NAT in the navigation pane Setting Up One-to-One NAT SetupCloning a MAC Address for the Router SetupCloning a MAC Address for the Router Editing the MAC Address Clone Settings To open this page Click Setup Dynamic DNS in the navigation tree Assigning a Dynamic DNS Host Name to a WAN InterfaceEditing the Dynamic DNS Setup Configuring Dynamic Routing, page Configuring Static Routing, page Setting Up Advanced RoutingConfiguring Dynamic Routing Dynamic Routing for IPv4data None, RIPv1, RIPv2 - Broadcast, or RIPv2 - Multicast Configuring Static Routing Dynamic Routing for IPv6Prefix Length Pv6 only Enter the prefix length Cisco Small Business RV0xx Series Routers Administration Guide Setting Up Advanced RoutingTo open this page Click Setup IPv6 Transition in the navigation tree IPv6 Transitionto Go From Here.” DHCP Setting Up the DHCP Server or DHCP RelaySetting Up the DHCP Server or DHCP Relay, page Viewing the DHCP Status Information, pageTo open this page Click DHCP DHCP Setup in the navigation tree DHCPEnabling DHCP Server and DHCP Relay Dynamic IP used for DHCP Server only DHCPDNS used for DHCP Server only WINS used for DHCP Server, IPv4 OnlyDHCP Using the Static IP List to Block Devices, pageAbout Static IP Addresses for IPv4 Only Assigning static IP addresses by adding devices from a list, pageAssigning static IP addresses by entering devices manually DHCPDHCP Using the Static IP List to Block DevicesDNS Local Database DHCPDHCP Server Viewing the DHCP Status InformationClient Table DHCPRouter Advertisement IPv6 DHCPRouter Advertisement IPv6 RA Flags Choose whether or not hosts can use DHCPv6 to obtain addresses and other information. The options are described below DHCPSystem Management Setting Up Dual WAN and Multi-WAN ConnectionsSetting Up Dual WAN and Multi-WAN Connections, page Managing the Bandwidth Settings, page Setting Up SNMP, pageSystem Management Mode - Cisco RV042, RV042G, and RV082System Management Mode - Cisco RV016System Management Interface SettingEditing the Dual WAN and Multi-WAN Settings Network Service DetectionMax Bandwidth Provided by ISP Protocol Binding for Cisco RV016 only, when Load Balancer is selected Adding a service Cisco Small Business RV0xx Series Routers Administration Guide Max Bandwidth Provided by ISP Managing the Bandwidth SettingsBandwidth Management Type Appendix F, “Bandwidth Management.”Priority for Priority management only Choose the priority for this Adding a service Setting Up SNMP Setting Up SNMPEnabling Device Discovery with Bonjour Enabling Device Discovery with Bonjour Cisco Small Business RV0xx Series Routers Administration GuideDNS Name Lookup Using Built-In Diagnostic ToolsPing Restoring the Factory Default Settings Restoring the Factory Default SettingsUpgrading the Firmware Restarting the Router Restoring the Settings from a Configuration File Backing Up and Restoring the SettingsRestoring the Settings from a Configuration File, page Backing Up Configuration Files and Mirror Files, pageBacking Up Configuration Files and Mirror Files Copying a Startup File or Mirror FileSTEP 3 Close the Download Complete window To copy a file, click the button Port Management Configuring the Port SettingsConfiguring the Port Settings, page Viewing the Status Information for a Port, pagePort Management Viewing the Status Information for a Port SummaryPort Management Port Management StatisticsFirewall Configuring the General Firewall SettingsConfiguring the General Firewall Settings, page Managing Access Rules, page Configuring Firewall Access Rules, pageFirewall Configuring the General Firewall SettingsFirewall Restrict Web FeaturesFirewall Don’t block Java/ActiveX/Cookies/Proxy to Trusted Domains If you blocked any of the web features, you can check this box to allow these features for the domains that you enter on the trusted list. This area of the page is available only if you checked one of the other boxes to disable a web feature. If you leave the box unchecked, then the selected web features are blocked for all websitesAbout Access Rules Configuring Firewall Access RulesAbout Access Rules, page103 Managing Access Rules, page Configuring Access Rules, pageFirewall Managing Access RulesFirewall To delete all custom rules Click Restore to Default RulesServices IPv4 and IPv6 Configuring Access RulesSchedule IPv4 Only Adding a service Cisco Small Business RV0xx Series Routers Administration Guide Forbidden Domains, page Website Blocking by Keywords, page Using Content Filters to Control Internet AccessSchedule, page Web.”Using Content Filters to Control Internet Access Forbidden DomainsWebsite Blocking by Keywords Schedule Getting Started with Cisco ProtectLink Web Cisco ProtectLink WebSpecifying the Global Settings for Approved URLs and Clients, page Getting Started with Cisco ProtectLink Web, pageChoose the appropriate option Cisco ProtectLink WebSpecifying the Global Settings for Approved URLs and Clients Specifying the Global Settings for Approved URLs and ClientsCisco ProtectLink Web Approved Clients Configuration Approved URL ConfigurationApproved URLs and Approved Clients Cisco ProtectLink WebEnabling Web Protection for URL Filtering Web ProtectionCisco ProtectLink Web Cisco ProtectLink Web URL FilteringBusiness Hour Setting Web ReputationCisco ProtectLink Web Updating the ProtectLink License URL Overflow ControlCisco ProtectLink Web License License InformationCisco ProtectLink Web Setting Up a Gateway to Gateway Site to Site VPN, page Introduction to VPNsSetting Up VPN Passthrough, page Setting Up PPTP Server, page Remote Access Client To Gateway, pageConfiguration tasks Remote Access Client To GatewaySite to Site VPN Gateway To Gateway Gateway-to-Gateway VPN Tunnel Between RV0xx Series Routers.”QuickVPN, page125 and Remote Access with PPTP, page125 NOTE Consider two other remote access options Remote Access with CiscoRemote Access with PPTP Remote Access with Cisco QuickVPNViewing the Summary Information for VPN SummaryTo open this page Click VPN Summary in the navigation tree Tunnel Status GroupVPN Status Up a Remote Access Tunnel for VPN Clients Client To Gateway, pageVPN Clients Status Setting Up a Gateway to Gateway Site to Site VPN Setting Up a Gateway to Gateway Site to Site VPNAdd a New Tunnel Local Group Setup and Remote Group SetupIP + Domain Name FQDN Authentication Choose this option if this router has a static IP address and a registered domain name, such as MyServer.MyDomain.com. Also enter the Domain Name to use for authentication. The domain name can be used only for one tunnel connection IPSec Setup Preshared Key, page 135 and Advanced settings for IKE with Preshared Key, pageRequired fields for Manual mode Required fields for IKE with Preshared Key Phase 1 / Phase 2 Authentication Select a method of authenticationAdvanced settings for IKE with Preshared Key AH Hash Algorithm The AH Authentication Header protocol describes the packet format and default standards for packet structure. With the use of AH as the security protocol, protection is extended forward into the IP header to verify the integrity of the entire packet. Check the box to use this feature. Then select an authentication method MD5 or SHA1. MD5 produces a 128-bit digest to authenticate packet data. SHA1 produces a 160-bit digest to authenticate packet data. Both sides of the tunnel should use the same algorithm Page Setting Up a Remote Access Tunnel for VPN Clients Client To Gateway Setting Up a Remote Access Tunnel for VPN Clients Client To GatewayCisco Small Business RV0xx Series Routers Administration Guide RV0xxAdd a New Tunnel DNS hostname available from providers such as DynDNS.com. Enter a Domain Name to use for authentication. The domain name can be used only for one tunnel connection Remote Client Setup for a Group “Group VPN” Type Required fields for Manual mode Enter the settings for manual mode IPSec SetupRequired fields for IKE with Preshared Key Phase 1 / Phase 2 Authentication Select a method of authenticationAggressive Mode available for Tunnel, not Group VPN Two modes of Page Managing VPN Users and Certificates To open this page Click VPN VPN Client Access in the navigation treeUsers, page Certificate Management, page148 Certificate Management UsersTo open this page Click VPN VPN Passthrough in the navigation tree Setting Up VPN PassthroughSetting Up PPTP Server Setting Up PPTP ServerIP Address Range PPTP ServerTo open this page Click VPN PPTP Server in the navigation tree Connection List Logging System Statistics Setting Up the System Log and AlertsSetting Up the System Log and Alerts, page Viewing the System Log, pageSyslog section Log Setting, page Buttons, pageE-mail section Logging System StatisticsLogging System Statistics Log SettingLogging System Statistics ButtonsViewing the System Log Logging System StatisticsTo open this page click Log System Statistics in the navigation tree Received Bytes The number of bytes received through this interface Logging System StatisticsWizard Basic Setup, page Access Rule Setup, page160Wizard on the System Summary page Basic Setup Access Rule SetupWizard Glossary TermDefinition Term GlossaryDefinition Fragmentation ThresholdTerm GlossaryDefinition RADVD RouterTerm GlossaryDefinition RIPng RIP next generationTroubleshooting Troubleshooting The DSL telephone line does not fit into the router’s Internet portThe router does not have a coaxial port for the cable connection Introduction Cisco QuickVPN for WindowsCisco QuickVPN Client Installation and Configuration, page Using the Cisco QuickVPN Software, pageCisco QuickVPN Client Installation and Configuration Using the Cisco QuickVPN SoftwareCisco QuickVPN for Windows STEP 3 To save this profile, click Save Cisco QuickVPN for WindowsConfiguring a VPN Tunnel on a Cisco RV0xx Series Router, page Topology OptionsOverview, page Topology Options, page Other Design Considerations, pageFigure 1 Hub and Spoke VPN Hub and Spoke TopologyFigure 2 Mesh VPN Mesh TopologyFigure 3 Gateway To Gateway Tunnel with Static IP Addresses Other Design ConsiderationsFigure 4 Gateway To Gateway Tunnel with a Dynamic IP Address LAN SetupConfiguring a VPN Tunnel on a Cisco RV0xx Series Router Example Sites with Static WAN IP Addresses FieldValue Value FieldValue FieldField ValuesField Example Site with a Dynamic WAN IP AddressValues FieldValue FieldValue FieldField ValuesValues FieldOverview IPSec NAT TraversalIPSec NAT Traversal Configuration of Router AIPSec NAT Traversal Configuration of Router BBandwidth Management Creation of New ServicesCreation of New Services, page STEP 4 On the Bandwidth Management page, click Service ManagementBandwidth Management Creation of New Bandwidth Management RulesSTEP 5 Click Save Bandwidth ManagementRV042 SpecificationsNetwork SpecificationsRV042G Specifications5.12 x 1.52 x 7.87 in. W x H x D 130 x 38.5 x 200 mm Performance SpecificationsSecurity NetworkSpecifications ManagementEnvironmental Cisco RV082 SpecificationsCisco RV082 Management SpecificationsCisco RV016 SpecificationsCisco RV016 Specifications SecurityNetwork Specifications ManagementEnvironmental Support Where to Go From HereProduct Documentation Cisco Small Business