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Cisco Secure ACS 3.0 for Windows 2000/NT Servers User Guide
78-13751-01, Version 3.0
Preface Obtaining Technical Assistance
All customers, partners, and resellers who have a valid Cisco services contract
have complete access to the technical support resources on the Cisco TAC Web
Site. The Cisco TAC W eb Site requires a Cisco.com login ID and password. If you
have a valid service contract but do not have a login ID or password, go to the
following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and
you are a Cisco.com registered user, you can open a case online by using the TA C
Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases
through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority
level 1 or priority level2; the se classifications are assigned when severe network
degradation significantly impacts business operations. When you contact the TA C
Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will
automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country,
go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the
level of Cisco support services to which your company is entitled; for example,
SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In
addition, please have available your service agreement number and your product
serial number.