Diagnostics and Configuration | Cognitive Solutions A799 instruction

Revision D 12/09

Chapter 2: Diagnostics and Configuration

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Chapter 2: Diagnostics and Configuration

The A799 printer performs a number of diagnostics that provide useful information about the operating status of the printer. The following diagnostic tests are available.

• Start-up diagnostics

Performed during the printer’s start-up cycle.

• Runtime diagnostics

Performed during normal printer operation.

• Remote diagnostics

Maintained during normal operation and reported in the print test.

•The printer can be configured with the following settings and functions through the configuration menu that is printed on the receipt. For more information on configuring the printer, see “Printer configuration” on page 16.

Communication interfaces

Diagnostic modes

RS-232C settings

Printer emulations/software options

Hardware options

Start-up Diagnostics

When the printer receives power or performs a hardware reset, it automatically performs the startup diagnostics (also known as level 0 diagnostics) during the start-up cycle. The following diagnostics are performed:

•Turn off motors

•Perform boot CRC check of the firmware ROM, test external SRAM, test EEPROM, and test main program CRC

Failure causes Start-up Diagnostics to stop; the printer beeps and the LED flashes a set number of times, indicating the nature of the failure. The table in the “Indicators” section (page 14) describes the specific tone and LED sequences.

•Check if paper is present

•Return the knife to the home position

Failure causes a fault condition. The table in the “Indicators” section (page 14) describes the specific tone and LED sequences.

•Check if receipt cover is closed

Failure does not interrupt the start-up cycle.

When the start-up diagnostics are complete, the printer makes a two-tone beep (low then high frequency), the paper feed button is enabled, and the printer is ready for normal operation.

If the printer has not been turned on before, or a new EEPROM has been installed, the default values for the printer functions will be loaded into the EEPROM during start-up diagnostics.

A799-PG00001D

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Cognitive Solutions A799 manual Diagnostics and Configuration, Start-up Diagnostics

Contents

Programming Guide Page Contents A799 Programming Guide Text characteristics commands Contents Vertical and horizontal positioning Status Real time commandsGraphics 111 Unsolicited status mode105 110 120 117118 119 Support How to use this guideWhere to find the basics Where to find advanced technical information About this Guide A799 Programming Guide Start-up Diagnostics Diagnostics and Configuration Remote diagnostics Runtime diagnostics For more information about See this section Using the Printer , in the A799 User Guide IndicatorsIndicator Sequence Condition Printer configuration Configuring the printer Communication interface RS-232C serial interface settings To exit the data scope mode Diagnostic modesEnable or disable data scope mode To run the data scope mode To exit the receipt test mode Enable or disable receipt test modeElectronic Journal Datascope Diagnostic To run the receipt test mode Select the emulation/software options sub-menu to set Printer settings and functions Select the hardware options sub-menu to set Diagnostics and Configuration 2A m n1 n2 d1...dn Overview of commandsComparison to A793 24 n1 n2 1D 2A n1 n2 d1...dn Two-color commands comparison A794 to A7991B 59 n1 n2 d1...dn TPG LogoEZ colorization commands Hexadecimal TPG ColorPOS two-color and color interpreted commands Print zones for 80mm paper Width specificationsCharacter appearance Print zones 1B 7B n 1B 56 n Rotated printing commandsPrint zones for 82.5mm paper Upside down Rotated CW Emulation modes Print setup in emulation modes Print and paper feed Commands listed by functionCode hexadecimal Command Printer actions 26 s c1 c2 Text characteristicsVertical and horizontal positioning Graphics Real time Unsolicited status modeBatch mode Status User data storage ModeMacros Flash download Ethernet setup commands Clear printer Command conventionsCommand descriptions Select peripheral device for multi-drop Perform full knife cutPerform partial knife cut Generate tone Initialize printer Select paper sensors to output paper-end signals Generate pulse to open cash drawer Enable or disable panel buttonSelect sensors to stop printing Set current color Select cut mode and cut paper Set paper type ColorPOS US t Set interpretation of Set current color commandPrint test form A799 native Feed n dot rows Print and feed paper one linePrint and carriage return Feed n print lines Print Add n extra dot rows Print and feed n lines Print and feed paper GS P x y Horizontal tabSet horizontal and vertical minimum motion units Set column Compatibility information A799 receipt vs. A793 receipt Set absolute starting positionSet vertical line spacing to 1/6 inch Value of k Set vertical line spacingSet horizontal tab positions To move to the left Set relative print position GS L nL nH Range of n DefaultSelect justification Set left margin Maximum value of the printable Area Set printing area width Select 90 degree counter-clockwise rotated print Text characteristics commandsSelect double-wide characters Select single-wide characters 80mm Paper 82.5mm Paper Select pitch column widthSet right-side character spacing Pitch Columns Mm paper Select print modeValue of n Bit1 Function Values and ranges Select or cancel user-defined character setDefine user-defined character set Exception Define extended user-defined character set Select or cancel underline mode Copy character set from ROM to RAM Cancel user-defined characterSelect or cancel emphasized mode Select or cancel italic print Select or cancel double-strike Select international character code Select or cancel 90 degree clockwise rotated print Select international character set Select or cancel upside-down print modeValue of n A799 native mode A793 emulation Emulation Hex Decimal Width Height Select or cancel white/black reverse print modeSelect character size Character height selection Set smoothing Reverse color text mode ColorPOS Hexadecimal 1D F0 01 n Decimal 29 240 1 n Value of n 128 Text strike-through mode ColorPOSSelect font ID number Select font style number Select superscript or subscript modes Save font ID number as default font at power upDownload font Download font list Download BMP logo Select active user-defined character set Select bit image mode Value of r Print advanced raster graphicsSelect single-density graphics Select double-density graphics GS # n Select the current logo Value of n Value of n1 Value of n2 Value of d Define downloaded bit image Value and range of m Value of m Print mode Vertical DPIPrint downloaded bit image Print raster graphics Print raster color graphics ColorPOS Print raster monochrome graphics ColorPOS Max n1 = Download logo image ColorPOSPrint Flash Logo Define Flash Logos Apply shading to logo ColorPOS Merge watermark mode ColorPOSMonochrome shade mode ColorPOS Hexadecimal 1D 89 n m Decimal Color shade mode ColorPOSLogo print with color plane swap ColorPOS Form and merge real time surround graphic ColorPOS Save graphics buffer as logo ColorPOS Background logo print mode ColorPOS Value of l Apply margin message mode ColorPOSShade and store logo ColorPOS 1D 99 l m n o Decimal Values Logo print with knife cutSet temporary max target speed Values of m Value descriptions Set LogoEZ colorizationValue of f = 2 link watermark printing S = 0, 0 LogoEZ utility default settingsSet LogoEZ attribute mapping Attributes substituted table Original attribute mapped table Convert 6-dots/mm bitmap to 8-dots/mm bitmap Enable constant speed logos Value of returned byte Bit Status command introductionTransmit peripheral device status RS-232C printers only Hexadecimal 1B 75 Decimal Value and Range of n Value of n Function Description Request alternate status A793 emulation onlyTransmit paper sensor status Hexadecimal 1B 75 n Decimal = 4 or 52 Logo Definition Bit Off/On Hex Decimal Function Printer ID Specification ID HexadecimalTransmit printer ID = 2 or 50 Type ID Bit Off/On Hex Decimal Function GS I @ n Transmit printer ID, remote diagnostics extensionHex Dec Remote diagnostic item Function Value of n Transmit status Send printer software version Alternate implementation Real time commandsRules for using real time commands Preferred implementation Real time status transmission Busy line and fault conditionsMoving data through the buffer = Transmit RS-232C Busy Status Bit Status Hex Decimal Function = Transmit error status Bit Status Hex Decimal Function= Transmit receipt paper status Real time request to printer Value of byte Bit Status Hex Decimal Function Real time commands disabledReal time printer status transmission Hexadecimal 1D 61 n Decimal 29 97 n Value of n Select or cancel unsolicited status mode USMDefault USM disabled GS a n Bit Off/On Hex Decimal Status for USM Second byte error information Fourth byte paper sensor information Select printing position of HRI characters Batch mode responseUnsolicited status mode USM Recognizing data from the printer Print bar code Select pitch of HRI charactersSelect bar code height Integer n = nHnL 1D 6B m nL nH d1 . . . dn Bar codeLength GS k Print multiple barcodes Type Print GS1 DataBar formerly RSS, null terminatedPrint GS1 DataBar formerly RSS, data length specified Value and Ranges Description Set GS1 DataBar formerly RSS parameters Select bar code width Sample symbol descriptionRelated Information Value Dimension Row height Hexadecimal 0C Decimal Print and return to standard modeCancel print data in page mode Print data in page mode Select page mode Select print direction in page mode Select standard mode Maximum area specification in page mode Set print area in page mode GS \ nL nH Set absolute vertical print position in page modeSet relative vertical print position in page mode Hexadecimal 1D 5E r t m Decimal 29 94 r t m Value of r Select or cancel macro definitionExecute macro GS r t m Write to non-volatile memory Nvram Write to user data storageRead from user data storage Read from non-volatile memory Flash memory user sectors allocation 31 38 s c1 c2 character 1 data ... character k data Expanded flash memory allocationUS & s c1 c2 character 1 data ... character k data 1F 26 s c1 c2 character 1 data ... character k data Value of n = 49 Ascii n = 1 HEX Erase user flash sector For m = User storage status ColorPOS Return boot sector firmware part number Switch to flash download mode Return microprocessor CRC Return segment number status of flash memorySelect flash Memory sector to download Get firmware CRC Download to active flash sector Erase all flash contents except boot sectorReturn main program flash CRC Erase selected flash sector Setting Net Mask Reset firmwareRestore default settings Setting IP address LP Daemon Setting the GatewaySetting raw Tcpip port BootP N1= Dhcp auto-configurationInactivity timeout Keep-alive pings Programming Commands 2E m n rL rH d1 … dn By command code 5C n1 n2 4B n1 n2 d1...dn57 n1, n2...n8 59 n1 n2 d1...dn 4C nL nH AL aH cL cH d1...dn2A n1 n2 d1...dn M n o 6B m d1...dk6B m n d1...dn B c d e fL fH 08 01 n1 n2 n3 n4 Appendix B Resident Character Sets Code page 437 US Character sets Code page 737 Greek Code page 850 Multilingual Code page 852 Slavic Code page 857 Turkish Code page 858 with Eurosymbol Code page 860 Portuguese Code page 862 Hebrew Code page 863 French Canadian Code page 865 Nordic Code page 866 Cyrillic Code page 1252 Windows Latin