12 | Chapter 2: Diagnostics and Configuration | Revision D 12/09 |
Runtime diagnostics
Runtime diagnostics (sometimes called level 2 diagnostics) run during normal printer operation. When the following conditions occur, the printer automatically turns off the appropriate motors and disables printing to prevent damage to the printer:
•Paper out
•Receipt cover open
•Knife unable to home
•Printhead too hot
•Voltages out of range
The LED on the operator panel will signal when these conditions occur as well as indicate what state or mode the printer is in.
Remote diagnostics
Remote diagnostics (sometimes called level 3 diagnostics) keeps track of the following tallies and prints them on the receipt during the print test. See the sample test printout on the next page. These tallies can be used to determine the printer’s state of health.
• | Model number | • Number of hours the printer has been on |
• | Serial number | • Number of flash cycles |
• | CRC number | • Number of cutter jams |
• Number of lines printed | • Number of times the cover is opened | |
• Number of knife cuts | • Maximum temperature reached | |
|
| (See tallies note on the following page.) |
