Compaq 326817-003 manual Troubleshooting After Installation, For Tru64 Unix, For Novell NetWare

6-4Compaq DAT AutoLoader Reference Guide

Troubleshooting After Installation

Follow the procedures in this section if the DAT AutoLoader has stopped operating:

1.Run the Diagnostics utility.

2.Clean the DAT AutoLoader heads, card, and magazine loaders.

3.Replace the tape cassette.

4.If multiple DAT AutoLoaders or tape drives are used, ensure that each tape drive has a unique SCSI ID. (Default=6)

5.Your DAT AutoLoader should be shipped from the factory with all terminators removed. Verify that all terminators have been removed.

6.Check the controller, signal cable, and power cable connections to ensure that they are properly seated.

7.Replace the cables, DAT AutoLoader, and finally the controller.

For Tru64 Unix

If drivers are not seen, Refer to the “Digital layered product” CD-ROM distribution disc for kernal rebuilding information. Search for SCSI CAM Layered Components for Tru64 UNIX Systems Version 3.1E Installation Guide.

Installation information can also be found online. For instructions on locating release notes and other information see the, Software Product Library CD-Rom User Guide.

For Novell NetWare

Refer to the STORAGE.RDM file on the Support Software for Novell Products (NSSD) diskette which was supplied with your workstation, server, or DAT AutoLoader for troubleshooting information.